Thread: Returning Unwanted Goods - CT Has the Worst Policies

Originally Posted by Sangria5

If you actually read complaints from people on any site, you will see that the vast majority of people don't like it when others abuse a privilege.

This is typical of the self-serving rhetoric that CTers have spouted here for years.

There is no reason to think that there is a flood of complaints from customers, about others who are “abusing the privilege” of lenient return policies. Sure, there is the occasional person on Red Flag Deals, who thinks some people are causing problems in the is way. But that’s hardly “every site”, and hardly the norm.

In fact, people are generally pleased with the lenient policies of the majority of big stores, including Costco, but also Walmart and other.

No, the real source of complaints about Crappy Tire’s policies is that they are so restrictive and stingy, especially when compared to other stores.

But I guess it’s different if you are on the other side of the counter, like Sangria/Angry-CT-Guy. For them, every return is lost revenue, which is going to eat into their precious profits. No wonder they are trying so hard to trick consumers!

Originally Posted by Sangria5

Not too many retailers will give you whatever you want. Costco seems to be one,

Ah, it’s so good to have Angry CT Guy’s words showing up here again! Maybe they will even revive their old account!

Nobody is asking to be given ‘whatever they want’. No, they are only asking is for CT to give them what’s fair, and for what the other big retailers are already giving customers.

Not just Costco. Walmart, and many others have decent policies, which make Crappy Tire look shameful by comparison. All you have to do, is check out CT’s own Facebook page to see the blizzard of complaints, every day, on these issues.

Originally Posted by Sangria5

but the tide is turning on abusive returns people there from what I have read.

It is truly a mystery, what Sangria/Angry-CT-Guy might be reading, these days. Some of their own old postings, perhaps?

Because if you read the recent articles and blogs by retail analysts, they are generally talking about increased competition, and more lenient return policies.

You’ll find some right here, for example: https://www.canadiantiresucks.net/ge...mpetition.html

And what are modern retailers trying to achieve?

“Customer Satisfaction”!

LMAO!

It's hard to believe the CTers are even questioning what Customer Satisfaction means. Are they for real?

Here's a hint, buds: It might have something to do with Customers being Satisfied!

Holy Cannoli!

Can't they at least PRETEND to have a clue?

no apparently its just fine to piss customers off.hell they will be back we are canadian tire everyones favourite store....so blinkered and sorry to say sangria but you really are starting to sound like angry ct guy or whatever.i never had a problem returning something to costco walmart and the rest so how you can say their return policies are similar to CTs beggars belief.

Originally Posted by CTH8R

It's hard to believe the CTers are even questioning what Customer Satisfaction means. Are they for real?

Here's a hint, buds: It might have something to do with Customers being Satisfied!

Holy Cannoli!

Can't they at least PRETEND to have a clue?

You might want to read this

https://secure.sears.ca/content/cust...livery/returns

Satisfaction guaranteed but what is that "unopened" part all about then?
What about the long list of exceptions?
Why the mention of warranties?

Does not sound like I can get satisfaction if I use it and just don't like it. Not that it matters, Sears just announced closing several flagship stores.

Costco's NEW Return Policy - beyond.ca car forums community for automotive enthusiasts

Just normal people talking on a blog. (one that actually has posters)

hmm so costco has reduced the time to take back stuff IN CALIFORNIA to 90 days,and is extending their warranties to cover these appliances to 2 years and you think thats bad?you buy a similar product from CT you dont even get one HOUR to bring it back if its out of its box.....
and i took the time to read the sears policies.bearing in mind this is a mainly delivery service,i dont find their returns policies that bad apart from the $75 fee on large goods.nothing about a repair only policy on many of CTs products.in fact the only non return for such items seems to be for FLOOR models,which in many cases are alredy damaged cosmetically in some way.again nowhere near as bad as CT.better examples please sangria

This isn't 100% aligned with this thread, but it's a useful example for the current b.s. being shoveled regarding Customer Service.

You see, a 'snow thrower' that will only throw a tiny bit of snow, at any one time, isn't really 'unwanted', the same way as a guy who doesn't like the colour, or underestimated the length of the cord or something.

No, this unit is unwanted simply because it doesn't do what it's supposed to do.

(I suppose if Cosmo could find a performance claim that isn't being met, he could pursue this under the CPA. But this is how CT gets us: $200 at a time).

Anyway, here's a pretty clear case of the kind of 'unsatisfied' customer we hear about all the time, and tonight is no exception:


Cosmo M.: Not impressed with the Canadian Tire Store located on Westmorland Road in Saint John New Brunswick. I purchased a yardworks electric snow thrower on November 28, 2013. On today's date being December 01, (only 4 days later) I took it out of the box and set it up. We had a 5cm snowfall the previous night so I thought I would give it a try clearing my deck as that is why I purchased it. It was so sluggish and struggling with this little bit of snow I decided to stop using it in fear that I would break it. It was less than 5 minutes of use on a wooden deck. I completely cleaned it off, I used a leaf blower to dry it and then wiped it all down. I re packaged it in all its original packaging and box. You could not even tell that I took it out of the box. We then returned it to the store explaining to the store manager that it was not strong enough to do what I wanted. She promptly says sorry nothing I can do other than exchange it for another one because it was now considered used. There was no willingness to discuss it further and she just walked away leaving me out almost $200.00 for a machine that is no good to me. We asked if they could even to a partial credit or store credit, but no she just walked away. I have since emailed the Canadian Tire customer service dept to file a formal complaint. I have not yet received a response. I just want to make everyone aware of this store policy and warn everyone that in the eyes of Canadian Tire, it is buyer beware. Like I can afford to throw away $200.00 in this economy and right before Christmas. They shouldn't be allowed to use the the word "Canadian" in their name. They are not very Canadian like at all.


How can the CTer's possibly claim that they are mystified by this elusive concept called "Customer Satisfaction"?

It's so blindingly obvious, from examples like this!

Cosmo wants to a snow thrower.
He wants one that will throw a 5cm snowfall the next morning.
He's will to pay for that. $200 sounds good to him, but he's willing to go higher, if that will get him what he wants.
He does not (and who can blame him?) to give away $200 in exchange for something that "is no good to" him.
He wants the people at the store to be polite to him.

None of those are unreasonable.
None of them are surprising.
None of them are thing he wouldn't be given at any other big store.

But then, he didn't go to just any big store.

He made the mistake of going to Crappy Tire.

And it cost him $200, to learn that painful lesson.

Speaking of lessons, what will the CT'ers

I purchased a yardworks electric snow thrower on November 28, 2013. On today's date being December 01, (only 4 days later) I took it out of the box and set it up. We had a 5cm snowfall the previous night so I thought I would give it a try clearing my deck as that is why I purchased it. It was so sluggish and struggling with this little bit of snow I decided to stop using it in fear that I would break it. It was less than 5 minutes of use on a wooden deck. I completely cleaned it off, I used a leaf blower to dry it and then wiped it all down. I re packaged it in all its original packaging and box. You could not even tell that I took it out of the box. We then returned it to the store explaining to the store manager that it was not strong enough to do what I wanted. She promptly says sorry nothing I can do other than exchange it for another one because it was now considered used. There was no willingness to discuss it further and she just walked away leaving me out almost $200.00 for a machine that is no good to me. We asked if they could even to a partial credit or store credit, but no she just walked away. I have since emailed the Canadian Tire customer service dept to file a formal complaint. I have not yet received a response. I just want to make everyone aware of this store policy and warn everyone that in the eyes of Canadian Tire, it is buyer beware. Like I can afford to throw away $200.00 in this economy and right before Christmas. They shouldn't be allowed to use the the word "Canadian" in their name. They are not very Canadian like at all.