Stephen C.: Bunch of crooks...definitely don't get your e-test done by these thieves!
Stephen C.: You actually had an automated response from the store. It asked me to do a customer satisfaction survey. I responded then about my displeasure, and nobody got back to me like they said. I recieved an e-test at your 2070 Appleby Line, Burlington, ON location. I had a scheduled appointment for an oil change and e-test. I waited for about 2 1/2 - 3 hours for my car to be done. And when i voiced my displeasure and asked to speak to a manager nothing was done and i was told that is just the wait it is by the lady behind the desk. She stated my car failed the yes and i asked her why. She said it failed a readiness code. I asked her what caused the failure and she said she couldn't tell me that's was a $100 test and they didn't have anyone in who could perform it. I asked her if they checked the gas cap, because that is usuallythe problem on the Honda civic. She said no they don't do that and there was no management i could speak too. I paid and left annoyed. I then was reading over the paperwork it said my lights were fine, i had a burnt out headlight, it said my fluids and washer fluid were good, i was out of washer fluid and had to add break fluid. Whoever did the service just checked everything because they wanted to go home. A week later i installed a new gas cap and passed the test. I guess good customer service is a lot to ask from theives.
Stephen C.: Sorry it was 777 guelph line location not Appleby
Stephen C.: Still waiting...not surprised...just like the appointment i made...
