Poor Pat. The latest person to realize that "This isn't your father's Canadian Tire".
Canadian Tires service is going to the crapper . All my life I was sure of one thing , if you had a problem with a product , it could be returned ;usually , replaced with a product of equal VALUE . here is my recent experience . Less than one year ago my wife purchased for me, a Michelin low profile 2 ton car hoist . She grabbed it on sale at the Pembroke Ontario store location . It was the one that I wanted because it appeared to be the best quality for a reasonable price .Kind of the Canadian Tire motto eh?
Well , Canadian tire also thought that it was a good product , because they've replaced that exact Michelin hoist with the EXACT SAME PRODUCT only now it's red and has the their logo on it .
That's just fine , except : My less than a year old hoist , was leaking at the piston.When I took it in to the store , the automotive manager tells me,he can only give me a store credit ,because they do not carry that product any longer . He helped me open the Canadian Tire product (Michelin) and agreed that it was the exact same product . 2 ton low profile hoist . I needed the jack to go home and finish installing my canadian tire products on my truck ! He again informed me that he could not give me the RED jack in place of the BLUE one . it would be $40 more+tax ...........After quite a hassle and a few trips back and forth to the service desk , I left with my original money , no jack !
DO NOT BE FOOLED ! THIS IS NO LONGER THE CANADIAN TIRE THAT YOUR FATHER , AND HIS FATHER HELPED TO TURN INTO A HOUSEHOLD NAME !
However , you can now pick up some groceries whilst you are waiting on your service decision !