CT employee's rudeness

Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention.
We would like to share the following incident with others.
We bought 20 cedars in June, at which time the gardening staffs ( all 3 of them ) assured us that these cedars are guaranteed for one full year, and also can be refund or exchange within 60 days, the latter also stipulated on the receipt.
However, Last week ( within 60 days period ), we took 1 of the 20 cedars back to the store because it just dyning out. At the customer service counter, The 2 employee ( Cera & Marzia ) told us no refund or exchange is possible, only credit can be given. and insisted the 3 previous gardening staffs do not know the policy. So, we asked are those 3 staffs lie to us at the time of purchase. These 2 employee simply do not answer. And furthermore, they threaten us , saying if we don't take the credit, they will get the store security to throw us out , and no refund , no exchange, and no credit.
It is hard to believe that CT allows their employee to treated their customers so RUDE.
We will not buy any merchandise from this store anymore, and we were a long time customer to them.

I understand your preference for a Canadian company, but Crappy Tire shouldn't be using that as an excuse to give poor customer service.

If your receipt says you have 60 days for a refund or exchange, you could try going to the manager or even the owner to get what you were promised in writing. You could try giving the names of the staff, too. Maybe he/she will care (but maybe not.)

You could also try taking the plant to different Crappy Tire stores, since their policy is to allow returns at any store.

Unfortunately, the staff at Crappy Tire stores have a long list of excuses to refuse routine returns. Some will even say, "refund or exchange? The store gets to decide which it will be".

Sad to say, there are many stories like yours on this web site, and others.

Some Crappy Clerk started posting on this thread yesterday: https://www.canadiantiresucks.net/employees-speak-out/49-customer-service-rep-8.html#post4956. He claims to know the secret "code 55" and "cod 50" procedures a store can use to get a credit for things customers return. Maybe you can post something there, and learn the magic words to use when you ask for a refund?

Unfortunately, the best solution is to take all your business to other retailers, who all have better policies, and actually follow them.

Too bad this chain is going down hill so fast with their horrible policies and poor service.

Their slogan should be, "Bring on your money - then go away".

All trees and shrubs have a 1 year exchange warranty, with the customer having the receipt and the dead or dying tree brought back to the store with them. I don't understand why you're not getting an exchange. Perhaps I'm misunderstanding you, but how are differentiating between "credit" and "exchange"?

Furthermore, if it's a Cedar tree and you're in Ontario, chances are your store got that tree from Downham Nurseries in Strathroy, Ontario. They're great plant wholesalers. At the end of each garden centre season, whatever dead trees/shrubs the store ordered from Downham, they can simply take pictures and the store gets full credit back on their tree or shrub. There's no reason why you can't get another cedar tree. If there were no cedar trees left, I'd give you another plant of equal value. If that isn't satisfactory, I'll give you a CT giftcard for the amount you paid for the tree.

I feel badly for you and you should not have went through this inconvenience. I suggest you go back, with your tree and receipt... and demand at least an exchange, since that's what the corporation's policy sets out.

If you want more ammo before you go, call 1-800-387-8803.. relay your concerns to them. Within an hour or so, the store will be faxed with a memo from "Customer Relations" which every store takes seriously. If stores get enough of these calls, that's a black mark on that particular dealer. This fax will go straight to the GM or Dealer, and the issue should get resolved.

Shouldn't have happened in the first place though.

Unregistered said:

I understand your preference for a Canadian company, but Crappy Tire shouldn't be using that as an excuse to give poor customer service.

If your receipt says you have 60 days for a refund or exchange, you could try going to the manager or even the owner to get what you were promised in writing. You could try giving the names of the staff, too. Maybe he/she will care (but maybe not.)

You could also try taking the plant to different Crappy Tire stores, since their policy is to allow returns at any store.

Unfortunately, the staff at Crappy Tire stores have a long list of excuses to refuse routine returns. Some will even say, "refund or exchange? The store gets to decide which it will be".

Sad to say, there are many stories like yours on this web site, and others.

Some Crappy Clerk started posting on this thread yesterday: https://www.canadiantiresucks.net/employees-speak-out/49-customer-service-rep-8.html#post4956. He claims to know the secret "code 55" and "cod 50" procedures a store can use to get a credit for things customers return. Maybe you can post something there, and learn the magic words to use when you ask for a refund?

Unfortunately, the best solution is to take all your business to other retailers, who all have better policies, and actually follow them.

Too bad this chain is going down hill so fast with their horrible policies and poor service.

Their slogan should be, "Bring on your money - then go away".

Click to expand...

Code 50/Code 55 are for in-store items. Plants work a little differently, but this customer is well within the realm of CT's plant return policy.

Unregistered said:

... this customer is well within the realm of CT's plant return policy.

Click to expand...

So, that's the best you have to offer, to this unfortunatey couple?

Your hollow opinion that they should have been given a refund or at least an exchange?

Oh, well, at least they now know that the dead tree they wasted their money on, came from "Downham Nurseries in Strathroy, Ontario". I'm sure that helped them A LOT!

(I bet it felt nice to sound all knowledgable and so forth. Too bad you didn't know how to help them with their actual problem, though.)

Well, thanks for nothing, Mr. I Know How To Help.

Hey, here's an idea: how about you call up your buddy over at the Major Mac Crappy Tire, go to bat for these poor people, and explain to the owner/dealer all about Code 50 or Code 55, or whatever it is that needs to be done?

Yeah, I'm sure he'd be glad to have some clerk from out-of-town tell him how to run his business. He'll probably give this family the Customer of the Year Award, and a free John Deere lawn tractor, LOL!

Nice idea, but I really don't think this family will be risking stepping foot in this crappy store again. After being lied to and cheated, they were threatened with the humiliation of having Security throw them out. Who in their right mind would go back there again?

And why is it that these people lied to? Why is it that were they threatened? Why would they be afraid to go back to the store?

Because they dared to ask Crappy Tire on Major Mackenzie Drive for the refund they are entitled to.

Something that would be routine at any other retailer across Canada.

Any other retailer, that is, except for Crappy Tire.

Nice way to treat loyal customers, Crappy People.

A very nice job indeed!

What's wrong with you man? You call people 'angry ct guy' and look at you losing your marbles over something you weren't even involved in!

So for however long now you've been aiming to have a CT person say they did something wrong or they made a mistake...something along that lines. There's been several scenarios here where we have discussed policies that are not in the favour of the customer and what we do to circumnavigate the policy and make it right for the customer. Now you've got a CT guy who has openly said we could have done better with this Cedar tree and all you have is insults? You're a Class A idiot.

As far as the above posting CT Rep calling the dealer at Major Mac and as you put it "telling him how to run his business" - Guess what, that's exactly what you guys try to do with us, the two regular posting dealers here, almost daily. You routinely post about individual products and their warranties or quality (without actually knowing the failure or return rates - but that's another story) not realizing that with 18,000 sku's or more in our stores, we don't look after those smaller details here. We look after the customer, the product stuff is home office. We have over 5000 people, some of who deal specifically with product quality, warranty, vendor problems.

So for real man, get your sh+t straight. You want guys to speak up and try to help, they do and all you say is thanks for your help "mr know it all" . When we tell you that Home Office looks after those problems, you sit back and chirp about how we don't have control over our own businesses.

you have absolutely NO idea. You just open your mouth and flap...flap flap flap. You don't even realize, even when pointed out to you that you're claims, requests etc... are ridiculous for the most part. You are just a loud mouth perpetual whiner. Go achieve something, you stink of uselessness and failure

Pretty hilarious!

Consumers are now being criticized for not being thankful enough, when some minimum-wage clerk offered this excellent suggestion: drag the dead tree back to the same store a second time, pray they don’t call Security on you, and “demand at least an exchange”.

Gee, isn’t that how they got thrown out of the store the first time? Hilarious!

Well, no matter what happens, it’s always someone else’s fault. Never Crappy Tire’s.

Are consumers pointing out poor service, lousy policies, and the mis-information that the Crappy People post here? Well, gee, I guess those consumers must be “delusional” or just “loud mouths”.

Were (ex)customers denied a legitimate refund or exchange? They obviously didn’t they know the secret “codes”, so it’s their own fault. They probably weren’t polite enough, either. Besides, they are just “whiners”.

Some day, the Crappy People might consider describing their actual policies. But I guess that would mean admitting just how crappy those policies really are. Not gonna happen.

What’s really funny, though, is how it’s necessary for the Crappy People “to circumnavigate the policy and make it right for the customer”. Huh!

At all the other retailers, they’ve got policies to make it right in the first place – no need to circumvent. But at Crappy Tire? They’ve got policies to make it nearly impossible to get a refund or exchange. Then the stores refuse to follow even the lame policies they do have, and refuse legitimate refunds! These Crappy People are SO pathetic!

Here’s an interesting quote: “You want guys to speak up and try to help”. Huh? Nobody asked for that. No, the min-wage clerk came in out of nowhere, claiming they could help out. How did they do? The first chance they got, they completely failed to deliver. So typical.

We keep hearing the Crappy People whining, about how customers are telling the truth about how crappy things are at Crappy Tire.

Well, I suppose they could fix their store. Otherwise, they should just get used to the fact, that consumer are going to warn one-another about just how much Crappy Tire sucks.

In response to the original couple with the $19.99 cedar......please feel free at your leisure to come into the store for your cash refund or email the store with your address, in which we will send a cheque for your full refund.

Management #164 Markham

email team@cantire164.ca

Unregistered said:

In response to the original couple with the $19.99 cedar......please feel free at your leisure to come into the store for your cash refund or email the store with your address, in which we will send a cheque for your full refund.

Management #164 Markham

email team@cantire164.ca

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What are the odds that these people actually see a dime from this store?

Even if the offer is sincere, it's pretty safe to post it on a site these people aren't even replying to.

So, what happened to Cera & Marzia? Are they still threatening to call security on people who dare to ask for a refund, despite what it says on the receipt?

What about the 3 employees in the garden center? Are they still lying to people about how long customers have to return products?

How about all the customers who brought back defective "exchange only" products - do they get refunds, too, using Code 50 or 55?

How about all the customers who brought back defective "repair only" products - do they get refunds, or at least exchanges, too?

And products that say "This product has no warranty"? Do they get refunds? Exchanges, at least?

Or is this alll just a $20 publicity stunt?

No, I think it'll cost more than $19.99 to make up for all the lost good-will on this one.

Besides, we're told it'll just get charged back to Downham Nurseries.

Yes, very generous of store #164, to try bribing back customers with someone else's money.

Did the store offer to throw in a $100 gift card, for their inconvenience and upset? Of course not.

All of this, 2 weeks after publicly humiliating these nice people.

CT should be ashamed of themselves, for their horrible behaviour, and their pathetic attempt at compensation.

ru kiddin me?

the store let this blow up into an internet pr nightmare over a 20$ plant?

and the store coulda got a refund by pushin a coupla buttons?

lmao!

I suspect that this couple will never put a dollar value on their dignity.

But if they did, it would be far more than $19.99.

And that money would have to come from Crappy Tire, not from the tree nursery.

I can hear all the ct whiners now: "You people don't even appreciate it, when we give a customer someone else's money. What's wrong with you?"

If they ever do read about this store's lame offer, I hope they tell Store 164 Markham where to put their $19.99.

This thread is pure hilarity!

Code 50 and 55 does not apply to plants. period. off the table.

To the best of my knowledge, vendors do not refund for plants unless they are claimed upon shipment to the store. If a store accepts the shipment of goods and one dies, the store does not receive compensation. perhaps there's some vendors that I don't deal with that have that policy, in which case I want to find those vendors LOL mine don't pay back.

An internet PR nightmare? LMAO - half a dozen already pissed off consumers on a single website hardly constitutes a PR nightmare. You want PR nightmare...google something along the lines of Toyota accelerator. That's a PR nightmare.

$100 gift card for inconvenience? on a $20 plant? yah that one speaks for itself


I find it "quirky" that all of these so called complaints involve someone threatening to call store security. Lots of them over the last few months. In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security. I even had a lady physically shove me, no need to call security. I have personally escorted some out, and have had Police escort one or two out who had been previously caught and prosecuted for stealing from me. Shoplifters of course get the Police bracelet escort out but that's a different story. I smell a rat when it comes to all of these sudden instances of "call security" especially since most stores don't have in store security guards

I see Angry CT Guy is back from vacation, LOL.

Yes, anybody who dares to post anti-Crappy Tire messages on CanadianTireSucks.net is going to have to dodge some flying mouth-foam.

Sounds like any clerks who try to help cusomters (regardless of how ineffective those efforts may be), can expect some rage directed their way, too.

And the $100? Not unreasonable for a couple who spent $400 and were treated so badly for so trivial a matter.

It's all hypothetical anyway - the couple only wanted to warn others of the 'customer experience' they received at the Major Mac location.

Unregistered said:

In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security.

Click to expand...

The couple in question seemed to take the threat seriously.

It seems like anything you don't like, you just put on your blinders, and start saying that it never happens.

Based on your description of the money-losing deal Crappy Tire makes with their suppliers, I can see why you are so angry, though.

But it's not fair to take it out on the innocent customers.

Unregistered said:

The couple in question seemed to take the threat seriously.

It seems like anything you don't like, you just put on your blinders, and start saying that it never happens.

Based on your description of the money-losing deal Crappy Tire makes with their suppliers, I can see why you are so angry, though.

But it's not fair to take it out on the innocent customers.

Click to expand...

I didn't say it NEVER happens. In fact many times over my postings on here i've said that we aren't perfect, that things will go wrong, people will screw up, products will break... 50,000 employees across the country can't get everything right every minute of every day. It's simply not possible and any smart business man knows that.
In this case I just find it suspicious that suddenly all these 'stories' of calls to security keep popping up. Very suspect....very very suspect

Unregistered said:

I didn't say it NEVER happens. In fact many times over my postings on here i've said that we aren't perfect, that things will go wrong, people will screw up, products will break... 50,000 employees across the country can't get everything right every minute of every day. It's simply not possible and any smart business man knows that.
In this case I just find it suspicious that suddenly all these 'stories' of calls to security keep popping up. Very suspect....very very suspect

Click to expand...

Nice list of excuses by the Angry CT Guy. See? None of the problems are his fault!

Yup, customers like us are just too darn picky. We expect the same level of service as all the other major retailers, LOL!

Any statistics being offered on how many time cusotmers are threatened in stores? Of course not. Just wild and self-serving speculation by some one who admits they will gain financially for covering up problems at Crappy Tire.

Nice try, but this is a forum for consumers to post their bad experiences. And there sure are plenty, including the unfortunate couple who were treated so badly at Crappy Tire on Major Mac.

Unregistered said:

This thread is pure hilarity!

Code 50 and 55 does not apply to plants. period. off the table.

To the best of my knowledge, vendors do not refund for plants unless they are claimed upon shipment to the store. If a store accepts the shipment of goods and one dies, the store does not receive compensation. perhaps there's some vendors that I don't deal with that have that policy, in which case I want to find those vendors LOL mine don't pay back.

An internet PR nightmare? LMAO - half a dozen already pissed off consumers on a single website hardly constitutes a PR nightmare. You want PR nightmare...google something along the lines of Toyota accelerator. That's a PR nightmare.

$100 gift card for inconvenience? on a $20 plant? yah that one speaks for itself


I find it "quirky" that all of these so called complaints involve someone threatening to call store security. Lots of them over the last few months. In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security. I even had a lady physically shove me, no need to call security. I have personally escorted some out, and have had Police escort one or two out who had been previously caught and prosecuted for stealing from me. Shoplifters of course get the Police bracelet escort out but that's a different story. I smell a rat when it comes to all of these sudden instances of "call security" especially since most stores don't have in store security guards

Click to expand...

I'm in NS, and I get the trees from Ontario from Downham. Get a credit at the end of every season for dead trees/shrubs, if there are any. Since the store in question is in Ontario, I figured they got theirs from them as well.

But still, credit or no credit.. that was a return that should have occurred without question.

Hey " Mr. Years of general manager, store manager, and dealer ",

Both store location and employee's names involved in this case are all clearly spelled out.

I also find it " quirky " that somebody, " who was a years of general manager, store manager, and dealer " have difficulty to contact the store and verify the case before posting the opinion. Are you really a CT manager or dealer ???

By the way, if stores do not have security guards, and those employees are still ( instructed ??? ) to made these kind of threats to customers, Then, what is their intention ? What is the store #164 's intention ?

Why not just say " You folks come in and spent your money , but no refund. whether you liked it or not !!! "