Please, ask me anything
I worked at an ontario store, yes and the scanning code of practice: At the store that I have worked at, it is posted at the customer service desk (on the counter) and at the last cash, we are quizzed on it, and we were instructed that if something of the sort would occur, the customer MUST ask us get the item for free (if under the 10$ mark) however, if they ask to get the item at the lower price, we do that (no questions asked).
However, the product does not carry a warranty through Canadian Tire, and because it was opened, the 90 days exchange/refund does not apply.
HOWEVER, something that you could have done, was contact the company (Hydroforce)
If they ask to get the item at the lower price, we do that (no questions asked).
BZZT!
Wrong again!
A rookie mistake: the question is about return policies and Consumer Protection laws (not warranties).
Do you care to do a little research and revise your answer?
Here's a question: If a $30 item was on sale for $20, and it scanned at $30, what price did they train you to charge the customer? $20, or $10?
This is amusing already!
Young Ms. Know-It-All-Part-Time-Cashier logged on this afternoon ....
... but didn't bother to answer the two questions that were waiting for her!
LMAO!
I’m sure you have a sincere desire to defend an ex-employer whom you seem to like, and I’m sure you want to be of some help to consumers. Maybe you even think that helping consumers here will reflect well on your employer.
If those were your plans, they are back-firing, and very badly.
Instead of making your former employer look good, you are actually exposing their mis-deeds and dishonest practices.
And, you are simply misleading consumers with incorrect information.
Isn’t that what you’d call an “epic fail”?
Some details of the SCOP can be found here:
Retail Council of Canada: Advocacy & Policy - National: Consumer Protection - Code of Practice: Scanner Price Accuracy Voluntary Code
Here's the key part:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
There is also a thread on the topic: https://www.canadiantiresucks.net/g...-chat/701-getting-free-stuff-ctc-legally.html
First thing: it is not necessary for the customer to ask for the SCOP to be applied. All that is necessary if for the customer to “present a claim” (as described above). Other stores, like Shoppers Drug Mart, are well known for offering the discount, as required. Crappy Tire is well known for making the customer ask.
So, your store has been systematically cheating customers out of the $10 SCOP every single time a customer pointed out an error, but didn’t ask for the SCOP to be applied.
Second thing: the $10 discount applies to the “correct” price (i.e. the sale price). In the example, the correct/sale price is $20, so with the $10 discount, the customer should have only paid $10.
Again, your store has been systematically cheating customers out of the sale price (in the example, another $10).
Here’s something else from the site:
“2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.”
Based on your description, your store was failing to do correct their pricing.
Your store has been systematically over-charging customers, even though a few alert customers had already pointed out the error.
Personally, I’m disgusted that your store would stoop to such under-handed tactics.
But based on the reports we see on sites like this, I’m not surprised. Because you have once again confirmed that Canadian Tire Sucks.
But what about you?
You claim that you have “done some research” on this topic.
Well, you certainly don’t seem very good at research!
But more importantly, if you are going to post on a consumer web site, you have an obligation to at least be accurate in what you write.
Actually, now that I have re-read what I wrote i do see that I am wrong
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