Canadian Tire 777 Upper James, Hamilton, - worst place to shop - scary place

[Guest-0399]

Thief got what he deserves. You do the crime you take a risk that you could get hurt. hey the Cops would have shot him if he punched them in the head twice. come steal from me and see what happens.

 

[Guest-0409]

By the way fuckwads the man who was killed by CT goons is Djo Bwabwa Kalamba. He was laid to rest at Mount Hamilton Cemetery. As reported by a variety of news papers he was chased and pinned down by 5 good ole CT boys. Maybe one of them had a rope. So you arm chair coroners have all the fucking facts right? Somebody said he died because of heat stroke. Really? How the fuck could you know that considering the coroner still didn't know at the time.

umm because the coroner DID release that in the end and no charges were pressed because he died due to his own causes not the employees. research your information if he killed him hed be in jail, but hees not, were some laws broken sure but not murder. honestly people

 

[Bev]

I have shopped at 777 Upper James, Hamilton since it opened and have only had a problem once so I will not change will continue with this branch.

 

[Guest-0432]

I used to be a regular shopper at the upper james store, but just yesterday I went in and tried to return a microwave oven that did not work properly. Because I had kept it for almost a month I was told that it was not a returnable item, and the rude woman behind the counter told me that they are not a rental company. I wil l spend my money at walmart from now on

 

[Angry CT Guy]

I used to be a regular shopper at the upper james store, but just yesterday I went in and tried to return a microwave oven that did not work properly. Because I had kept it for almost a month I was told that it was not a returnable item, and the rude woman behind the counter told me that they are not a rental company. I wil l spend my money at walmart from now on

Sorry, must be more to the story. They have to deal with the defect. It is the law and they can not refuse to help you. Ask for a new one if it is defective. You usually have at least a year on small appliances.

 

[DavidLeR]

I used to be a regular shopper at the upper james store, but just yesterday I went in and tried to return a microwave oven that did not work properly.

Your situation is fairly common: a loyal shopper who is suddenly being treated poorly on a return.

Because I had kept it for almost a month I was told that it was not a returnable item,

CT has horrible policies on defective items. They will claim for some items that your only option is to use the manufacturer's warranty.

If it were unused and resellable, they should have given you a refund within at least the first 30 days.

and the rude woman behind the counter told me that they are not a rental company.

Some people try a different CT stores, where the staff aren't so paranoid about fraud.

You can also try their 1-800 customer service number, to see if they will help.

Another option is to apply your rights under the Ontario Consumer Protection Act to cancel the transaction because the item is not 'of merchantable quality".

See the following link to post #110 (03-09-2011) for more details:

"https://www.canadiantiresucks.net/a...ave-ne-calgary-cant-returned-11.html#post2867"

it's best to call the Ministry for advice if you want to go this route.

Beware that there are store owners and representative trolling this web site, harrassing people who pass on this information.

I will spend my money at walmart from now on

An excellent option. Or Costco, too. Anywhere is better than CT.

 

[Angry CT Guy]

If what DavidLer says is true, you would be able to find examples of BBB resolution, lawyer's testimonials, class action suits against CTC, news stories, etc. supporting his claims. Google is a wonderful tool.....but no examples of concrete proof....I wonder why?

 

[DavidLeR]

Beware that there are store owners and representative trolling this web site, harrassing people who pass on this information.

If what DavidLer says is true, you would be able to find examples of BBB resolution, lawyer's testimonials, class action suits against CTC, news stories, etc. supporting his claims. Google is a wonderful tool.....but no examples of concrete proof....I wonder why?

Can I call 'em, or what?

-----

Former CT Customer:

- Check into things for yourself.
- Try another CT store's returns desk.
- Try the 1-800 service number for CT.
- Ask at the Ontario Ministry of Consumer Protection at 1-800-889-9768.

The link to my earlier post doesn't seem to work, so I'm reposting that information for you now.

You might find Ellen Roseman's articles on refunds for defective items interesting.

Good luck to you!

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Regarding the requirement for Ontario retailers to provide refunds for defective products, two Ontario laws are especially relevant:

- The Sale of Goods Act (SGA of 1994), to be found at "Sale of Goods Act, R.S.O. 1990, c. S.1".

- The Consumer Protection Act (CPA of 2002) to be found at "Consumer Protection Act, 2002 - O. Reg. 17/05"
​

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To head off the usual questions, some notes are in order regarding policies and warranties:

- There is no law requiring a store to provide a refund or exchange simply because a customer changed their mind.

- However, most stores have their own policy regarding refunds and exchanges for ‘change of mind’ returns, in order to attract customers.

- When a product is defective, a customer may be able to obtain an exchange or a repair using the manufacturer’s warranty, or a separately-purchased extension to that warranty.

- A store provides a policy. A manufacturer provides a warranty. It's important to keep that straight.

- Nothing in the manufacturer's warranty limits what the store could choose for a policy regarding refunds or exchanges.

- If a customer would prefer a refund (instead of an exchange or repair), the laws of Ontario require that the retailer (not the manufacturer) provide a refund, as explained at the links provided.

​

Regarding the links I have listed:

- The links are to reputable sources who have experience with and understanding of the SGA and CPA.

- If you believe a statement on one of the referenced sites is incorrect, please contact the maintainer of that web site.

- The list of links is continuously being expanded, so I’m interested in additional links, if others know of them.

- Links to incomplete, ambiguous, or apocryphal sites are of little value. Especially links to manufacturers' warranties.
​

-----

1 – Ellen Roseman, “If the product's a dud, insist on your money back"

"If the product's a dud, insist on your money back - moneyville.ca Blogs"

“… retailers have to sell you a product that works.If you find a dud in the package when you open it, don't let them shrug off their obligation to give your money back.”
​

2 – Ellen Roseman, “Working to fix products that don’t work"

Roseman: Working to fix products that don't

"I’m shocked that some people wait so long to get appliances working again. Under the law, manufacturers and retailers have a duty to supply products fit for the intended purpose … If you’re stranded, go to small claims court and cite the Sale of Goods Act as an argument to get your money back."
​

3 – Miller Tomson, “ARE YOU READY FOR THE ONTARIO CONSUMER PROTECTION ACT, 2002?”

"http://www.millerthomson.com/assets...Consumer Protection Act - June 2005 Final.pdf"

“When a consumer cancels an agreement, the supplier must refund any payment made and must return any good delivered in a trade-in arrangement … The supplier must do this within fifteen (15) days."
​

4 – O’Connor MacLeod Hanna, “Ontario’s New Consumer Protection Law”

"http://www.omh.ca/ontarios-new-consumer-protection-law.html"

Includes similar statements to Miller Thomson.
​

5 - “Is that legal”, the Free Online Legal Guides to Ontario and Canadian Law – General Rights

"LEGAL GUIDE: CONSUMER PROTECTION LAW (ONTARIO) - Ch.5: General Consumer Rights"

I included this for the clarity of some descriptions, such as:

“there is … an 'implied condition of merchantability' (freedom from defects) where the seller regularly deals in the product and the purchaser has not inspected the goods before purchase [SGA s.15].”
​

I also like:

“Any attempt by a supplier … to avoid or vary the above-noted (SGA and CPA) statutory warranties or conditions with respect to consumer transactions, is void … You cannot give these rights up, even if you want to.”
​

6 – “Is that legal”, the Free Online Legal Guides to Ontario and Canadian Law – Civil Remedies

"LEGAL GUIDE: CONSUMER PROTECTION LAW (ONTARIO) - Ch.7: General Civil Remedies (I)"

“As the consumer's consideration in a consumer agreement is invariably money paid (and maybe some 'traded-in' property), restitution to the consumer by a supplier is relatively straightforward. The supplier shall "within 15 days after the day the consumer gives notice to the supplier ... that the consumer is cancelling the consumer agreement"
​

7 – The Legislative Assembly of Ontario.

The most reputable source of all: the people who created the CPA.

"Legislative Assembly of Ontario | Bills & Lawmaking | Past & Present | 37:3 Bill 180, Consumer Protection Statute Law Amendment Act, 2002"

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Note that a link I previously included has been found to be obsolete, and has not been included in this updated list.

----

I hope this is of assistance to consumers who are seeking to obtain a refund (or even just an exchange) for a defective item.

 

[Angry CT Guy]

You may want read ALL of Ellen Roseman's posts....she contradicts herself several times on this issue and actually speaks quite highly of Canadian Tire. I don't think she has any issues with CT's return policy.

 

[CT Challenger]

... Ellen Roseman ... actually speaks quite highly of Canadian Tire.

This is off the topic of return policies, but someone needs to tell the true story.

So, let us feel the love:

"Canadian Tire overcharging customers on eco fees | Ellen Roseman"

And this one, on why she didn't "go after other companies with customer service problems", such as CT:

"Why not Canadian Tire or Wal-Mart Blues? | Ellen Roseman"

More eco-love for worst company of 2010: "Canadian Tire topped the list, however, when it overcharged on the eco fees":

"How Ellen Roseman saved readers $300,000 in 2010 - Moneyville.ca"

She seemed to think CT was a good place to borrow from, though.

Anyway, this is the lady you've bad-mouthed repeatedly, on how she's exploiting consumers for personal gain.

So, do you hate her but quote her if you think it'll help you out?

 

[Angry CT Guy]

This is off the topic of return policies, but someone needs to tell the true story.

So, let us feel the love:

"Canadian Tire overcharging customers on eco fees | Ellen Roseman"

And this one, on why she didn't "go after other companies with customer service problems", such as CT:

"Why not Canadian Tire or Wal-Mart Blues? | Ellen Roseman"

More eco-love for worst company of 2010: "Canadian Tire topped the list, however, when it overcharged on the eco fees":

"How Ellen Roseman saved readers $300,000 in 2010 - Moneyville.ca"

She seemed to think CT was a good place to borrow from, though.

Anyway, this is the lady you've bad-mouthed repeatedly, on how she's exploiting consumers for personal gain.

So, do you hate her but quote her if you think it'll help you out?

I neither hate her or love her....she has a job to do and does it.....kinda like Nancy Grace....and if you think they are doing their jobs for free, well guess again.
People should read the links you provided, they actually tell the whole story. There are others as well on her blog, like how Dick Smythe now shops at CTC because of Home Depot's lousy return policy or how CTC handled a customer complaint to the customer's satisfaction on a return.
Give the whole story not just snippets that only back your claim. There is always two sides.....you face so much opposition because you only give one.

 

[CT Me / Lawguy]

wow speaking of liars, ellen roseman told the biggest lie of them all in that article that "she uncovered the ecofee disaster" in ontario. i've had a fair amount of involvement in the legalities around eco-fees and she certainly was not part of the solution. literally the day they were implement in ontario it was a disaster. the government failed miserably to correctly assess values for the fees based on the size of the container, and provided very vague instruction to all of the retailers including walmart, canadian tire, home hardware, napa, carquest to name quite a few.

 

[CT Challenger]

wow speaking of liars, ellen roseman told the biggest lie of them all in that article that "she uncovered the ecofee disaster" in ontario.

read the articles

no such statements by e.r.

whos the liar here. again.

 

[Angry CT Guy]

read the articles

no such statements by e.r.

whos the liar here. again.

I guess you will just ignore my comment about Ellen Roseman's commentary about Dick Smythe (because it goes against your "theory"). Or my comment about two sides to every story ( because rationale people know it to be true) . Take your one-sided, unhelpful bull elsewhere, start offering some sort of realistic solutions to real issues, not just the made up ones in your somewhat feeble mind.

 

[CT Challenger]

youll alays find someone whos had a bad experience at every store in the world.

that doesn't prove anything.

maybe you could start a site called homedepotsucks.net?

i hear you can get rich that way ...

 

[Quidproquo]

The worst place to shop. Poor customer service. Ignorant owner, Ignorant managers. Risky place to shop....

Shouldn't you have said risky place to steal? In any event, do you know the outcome of the autopsy? Did you bother even checking? If you have, why haven't you amendmented your post. Oh, wait, you're the kind of person that throws out accusation without evidence.

If you're ever requested to do jury duty, please do society a favour and don't accept. You can use your post as evidence.

 

[Guest-0276]

Don't bother shopping at this location. You'll be tackled, suffocated to death and called a thief. No news here.

 

[Guest-0276]

I wonder if they have specials on pillow cases and rope?

 

[Angry CT Guy]

Don't bother shopping at this location. You'll be tackled, suffocated to death and called a thief. No news here.

Or how about....Don't steal at that location-you could get hurt or even die if you run for it.

I have no sympathy for thieves. Can't think of anyone in a civilized society that says criminals are needed and respected.

 

[Guest-0276]

Or how about....Don't steal at that location-you could get hurt or even die if you run for it.

I have no sympathy for thieves. Can't think of anyone in a civilized society that says criminals are needed and respected.

Ahem hucktooeee. That's how canadian tires makes their money. Don't shoot yourself in the foot by taking a swipe at thiefs and criminals.