CT Challenger
New member
Lately we are hearing more and more cases where Crappy Tire owners and employees have been convicted of violating various laws, such as committing thefts and frauds, and violating various privacy laws.
This is both ironic and hypocritical, given the attempts by the Crappy People to portray their customers as "scammers", "thieves" and "robbers".
Here is one that has been drawing a lot of attention is Order P05-01, against Store #353 in Kelowna (i.e., Keith Gostlin of K.E. Gostlin Enterprises Limited):
http://www.oipc.bc.ca/PIPAOrders/2005/OrderP05-01.pdf
The Crappy People like to call this a ‘victory’ for the Crappy Tire store that was investigated, since it was permitted to collect a customer’s name, address and telephone number before processing a return.
What the Crappy People always forget to mention, is that the store also asked for her date of birth, which the Commissioner confirmed was not necessary information for providing a refund. Similarly, it was also confirmed that a driver’s license number is not necessary, and should not be collected, although photo ID could be required to verify identity (although it must not be collected).
The Crappy People also fail to mention that the Crappy Tires store was refusing refunds unless the customer agreed to allow personal information to be collected for the purpose of “satisfaction surveys”, and this was found to not be necessary. Crappy Tire “cannot refuse to proceed with a refund transaction if the individual declines to give personal information for the purpose of being contacted by telephone”.
The Commissioner also discovered that Crappy Tire was retaining customer’s personal information indefinitely, and “the organization is required to destroy personal information” within a reasonable time.
Finally, regarding the printed notices (the ones Crappy Tire makes such a big deal about) were inadequate and needed to “be clarified”.
Hardly a glowing review, LOL!
This is both ironic and hypocritical, given the attempts by the Crappy People to portray their customers as "scammers", "thieves" and "robbers".
Here is one that has been drawing a lot of attention is Order P05-01, against Store #353 in Kelowna (i.e., Keith Gostlin of K.E. Gostlin Enterprises Limited):
http://www.oipc.bc.ca/PIPAOrders/2005/OrderP05-01.pdf
The Crappy People like to call this a ‘victory’ for the Crappy Tire store that was investigated, since it was permitted to collect a customer’s name, address and telephone number before processing a return.
What the Crappy People always forget to mention, is that the store also asked for her date of birth, which the Commissioner confirmed was not necessary information for providing a refund. Similarly, it was also confirmed that a driver’s license number is not necessary, and should not be collected, although photo ID could be required to verify identity (although it must not be collected).
The Crappy People also fail to mention that the Crappy Tires store was refusing refunds unless the customer agreed to allow personal information to be collected for the purpose of “satisfaction surveys”, and this was found to not be necessary. Crappy Tire “cannot refuse to proceed with a refund transaction if the individual declines to give personal information for the purpose of being contacted by telephone”.
The Commissioner also discovered that Crappy Tire was retaining customer’s personal information indefinitely, and “the organization is required to destroy personal information” within a reasonable time.
Finally, regarding the printed notices (the ones Crappy Tire makes such a big deal about) were inadequate and needed to “be clarified”.
Hardly a glowing review, LOL!