Return policy

[CT_MANAGER]

It's interesting how those on here seem to make it out like the requirement of requiring Name, Address, Postal Code and phone number is anything new. Canadian Tire has been requiring this information a long many years. And all customers are clearly aware of this BEFORE they purchase.

While I would more agree with requiring this information IF there is no receipt present but since many stores do not accept any returns, exchanges, or warranty claims (except lifetime warranties; under certain circumstances), this thought is a loss cause.

 

[Guest-0276]

Ok, I'm really curious, are you really complaining because you had to show ID to return a purchase. I'm not at all defending CT at all, I think they are complete assholes. But first off, you noticed in the parking lot the shit in the box was not packaged like it should have been, but didn't notice this in the store before you purchased the item? Secondly, who gives a shit if they ask for photo ID, although they shouldn't need it if you have a receipt, the only reason I can think for this, was that you were returning the item minutes after leaving the store, and maybe they were afraid you took shit out of the box or something I don't know. I will tell you I used to work for CT when I was younger, and they do have a large problem with people taking returned items from the garbage, bringing them in saying they have no receipt for the item, getting store credit, buying something with the credit, then returning the item a day later for cash, thus making a profit off of garbage. It's why when I worked there we had to deface and destroy all returns so people couldn't do that. That may be a reason they ask for ID, just to see if people are constantly doing this sort of thing. Not saying you were doing this at all, I think your story is legit, just stating something. Anyways, while they really have no need to get photo ID from you, and I personally would refuse to give it, what's the big deal? People today are way too worried about "invasion of privacy" and BS like that, just give them your ID, return the item, walk out of the store rather than get yourself in a knot, and the people at the store pissed off, which just makes thing much much harder for you.

That's the kind of moronic attitude thieves like to see. In fact show your id to every retail outlet and I'll be laughing once your bank account gets drained

 

[Guest-0276]

Most complaints i hear about are usually greatly exaggerated, full of half truths and missing facts...

Amazing that mr retail Manager painted everyone with the same brush. That one nightmare customer you pointed out is one of how many who go through your store daily? I bet you don't even know those numbers or even how to interpret it correctly. You follow policy without even thinking. Blinking would cause smoke to come out your ears.

I'm a high volume customer and until last year stopped buying from CT because of jerks like you. I too was accused of fraud because I exceeded some imaginary dip shit return/ exchange number. It wasn't until my exchange was refused that I sat down with the general manager, some corp idiot, the police and my lawyer. All that 'fraud' that the CT saw was all in their heads. I'm a farmer and bought some of my supplies at CT as it was closer and more convenient. All that fraud they saw was me actually over buying things so I wouldn't have to make 2 trips. I would return those unneeded items on my next trip. Fraud there? The police who CT called laughed and said there was no fraud and left, but not before giving his notes to my lawyer. The general manager was adamant that something fishy was going on and the corp guy was concerned about looking bad so they fought. I walked out of there with a settlement but not before showing those dip shits the average amount I spent over 5 years.

 

[Guest-0164]

Amazing that mr retail Manager painted everyone with the same brush. That one nightmare customer you pointed out is one of how many who go through your store daily? I bet you don't even know those numbers or even how to interpret it correctly. You follow policy without even thinking. Blinking would cause smoke to come out your ears.

I'm a high volume customer and until last year stopped buying from CT because of jerks like you. I too was accused of fraud because I exceeded some imaginary dip shit return/ exchange number. It wasn't until my exchange was refused that I sat down with the general manager, some corp idiot, the police and my lawyer. All that 'fraud' that the CT saw was all in their heads. I'm a farmer and bought some of my supplies at CT as it was closer and more convenient. All that fraud they saw was me actually over buying things so I wouldn't have to make 2 trips. I would return those unneeded items on my next trip. Fraud there? The police who CT called laughed and said there was no fraud and left, but not before giving his notes to my lawyer. The general manager was adamant that something fishy was going on and the corp guy was concerned about looking bad so they fought. I walked out of there with a settlement but not before showing those dip shits the average amount I spent over 5 years.

Actually dip shit, he mentioned through his post that he was not reffereing to all customers, wasnt caalling everyone thieves etc. And i think your whole lawyer thing is the imaginary situation... nice try though. Stop making up stories and go back to fucking your goats/wife.

 

[Guest-0276]

It's definitely against privacy laws to record your ID without permission....check out PIPEDA....but it is not a privacy violation to view the information to verify you are NOT dealing with a fraudster, scammer or thief. Don't want to show your ID at a retail store, bank, government office.....no problem, only go to the places that don't request this info.....just to be clear, the reason they ask for this info is because of people like the last poster.....he's one of the idiots that make us all pay with inconvenience.

Son you must speak for all the douche bags at the return desk and know that CT knows and respects customer and their rights. If you believe that son. go drink some more of that kool-aid and rid the world of your genes

 

[Guest-0276]

Actually dip shit, he mentioned through his post that he was not reffereing to all customers, wasnt caalling everyone thieves etc. And i think your whole lawyer thing is the imaginary situation... nice try though. Stop making up stories and go back to fucking your goats/wife.

You're the best CT has for defending them? Stop dreaming and back to your day job scraping shit off public toilets.

 

[Guest-0164]

You're the best CT has for defending them? Stop dreaming and back to your day job scraping shit off public toilets.

Actually we do spend our day scraping shit, its called customers like you Stop dreaming and take your no good ass out of our stores if you dont like them, stop whining and go back to diggin ditches.

 

[Guest-0276]

Actually we do spend our day scraping shit, its called customers like you Stop dreaming and take your no good ass out of our stores if you dont like them, stop whining and go back to diggin ditches.

diggin ditches is line with your knowledge of shit scrapin. Speaking of which I took a dump and threw in a few tools for your fellow ct losers to clean up. Ever have to clean something up like that

 

[Guest-0281]

MMMM interesting. Well when it comes to the federal privacy act I don't think it covers the fact that they ask for photo ID but that they Record it. When you do a purchase with a credit card, they ask for ID but don't think they are allowed to record that info. Also when an establishment record personal info they fall under the federal privacy act, that means that they have to abide to this act. Under the law's guidelines, personal information can be collected about you only as long as it is:

* Gathered with the knowledge and consent of the consumer

* Collected for a reasonable purpose

* Used only for the reasons for which it was gathered

* Accurate and up to date

* Open for inspection and correction by the consumer

* Stored securely

This is a general rule of thumb, now when you give some private info most time there is a memo that says that this info will not be used for external purposes and will stored securely blablabla, legalities. But it says that because they have to, it covers the "stored securely" part. Plus it has to be stored securely too don't get me wrong, AND HANDLE PROPERLY. You can't trow a sheet of paper that contains someone private info on it, it has to be shredded, if you store data on a computer it has to be in an encrypted form and only key personnel should have access to it.

Now the part that is "Collected for a reasonable purpose", well they collect it to prevent fraudulent act. Well most people don't do fraudulent act, I don't know but it fells pretty incriminating to me, by asking everyone that do returns to give there info your telling me that your preventing me from doing fraudulent act thus calling me fraudulent. Well I know that if manager call me a thief in public wile I end up not to be, I'll be getting a reward, if not from the manager, from the judge, I believe every manager knows that. If you can prove to the judge that there treating everybody as fraudulent you might get reward!!! Of course "reasonable" leaves room for opinion so its a touchy subject.

I'm interested about the fact that refuse to return the item BECAUSE they have no ID. The "Canadian consumer protection act" states that "No legal obligation exists for sellers to accept returned items UNLESS they are defective." I know that canadian tire are bad for finding ways to point the defectiveness on missuses but when the item is clearly defective, lack of photo ID does not give them the right to refuse the return of the item. By not returning they are in infringement with the law, I believe that's why the sign "MAY require photo ID" behind the customer help desk.

BTW a warning to all canadian tire managers. I'd wold ask head office about this! If its true what I've read earlier that "Canadian Tire issued a memo to all stores in 2007 to stop this practice as it violated the Federal law regarding The Privacy Act." that means that canadian tire head office has wash there hands , or at lease attempted , of all legal responsibility. That means that if an unlawful act is done, it is done locally and managers are responsible. So if a lawsuit comes up its gonna be the manager picking up the tab, not canadian tire. As a manager you should make sure your not breaking the law, because I know you guys don't get paid enough for that!!! Check with the Better Business Bureau and the department of justice! Its your ass on the line!

 

[CT_MANAGER]

Hello,

Thank you for your message. Here are my thoughts.

While I do agree with requiring photo id to verify the customer returning the product, I don't believe it is necessary to require it for ALL returns (mainly with receipts). I can understand if the customer has been noted to returning a large number of items in a short amount of time, I would wish to require photoID incase of fraud. Or requiring photoID for ALL returns WITHOUT a receipt.

The reason that it is stated "MAY require PhotoID" is because we usually will ask for your phone number and if you are not already in the system, we use the photoID to verify.

In regards to a 2007 memo? That would be news to me. In November of 2007, a memo was released with information on how Canadian Tire was allowed to require photoID in specific areas of Canada when used for a deterrent and prevention of fraud.

 

[Guest-0281]

I wouldn't take Head office word for it!!!!! And the fact that the memo said "specific areas" seems more odd to me!! Could be tho, the consumer protection act is provincially governed I believe. But not the federal privacy act! Only Newfoundland don't have the privacy act. And I can see asking for ID when someone return something because he doesn't like it, and even refusing the return if he doesn't provide ID. But a defective item is the retailers responsibility, thus the reason there's a law about it. I can't see how a lack of ID would supersede that law. Tell you what, I've had the same thing happening to me today, I didn't have my ID on me so blablabla, even after confirming that the product was clearly defective. That's how I ended up on this site. I will do my homework on it, find the legality and if I find out that the law is being infringed, well the law will take over from there! And if its all legal well its all good!

One thing tho, human right act is the only act who gives us, regular citizen, any freedom!! It is the most attack act in all of parliament, its a constant fight to keep our rights , and I don't know if anybody noticed , were loosing the battle. One way of getting rid of rights is to bluntly disregard them and see if anybody reacts. If there's no reaction its easier for , in example, companies to propose changes to those laws and in return, the politician are less reluctant to pass the law true because it seem that nobody cares and politician won't loose votes over it. Its easy for canadian tire to create this problem of fraud as an excuse to push there policies true, just hire young and inexperience individuals and put them behind the customer service desk! You'll have all sort of fraud going on, don't take a genius to figure that part out.

I don't think canadian tire makes money, or loose less money, by applying these policies, this site is proof enough. I wonder if canadian tire don't have ulterior motives about this matter! So if this is the case we are all being played, especially you CT managers, you guys are being abused of all the time, I'm sure some of you noticed, just imagine the abuse that you don't know about! I try not to, it gets scary! But anyways if this keeps up no one will be able to return nothing, ever, and you can imagine the crap they'll be selling then!!! Its our duty to make sure that we keep our rights and I applaud anyone that's willing to step up to the plate.

BTW the manager didn't ask me for my phone # he went strait for the ID so the excuse you gave me for the sign saying "may ask for ID" doesn't fit. Its clear to me its a legal thing. CT wont put there ass at risk here. I believe they passed over the risk to the managers.

I would like to ask if any managers reading this has any education related to business or there laws other than canadian tire's training.

 

[Guest-0281]

The two replies above are typically Canadian weak-kneed horseshit. Canadians seem to thrive on being told what to do by big outfits. It's an "either comply with the rules or get out" type of mentality.
There are privacy laws for a reason and Canadian Tire is not above these laws, whether it's their "policy" or not. It doesn't matter if it's for $10.00, $1000.00, or two cents.
Yet another reason I will NEVER shop at Canadian Tire.

Hey I'm canadian and I agree with you, most canadian are week kneed at lease the English part of it. The french are the exact opposite tho, as a mater of fact I wonder if any CT in quebec ask for ID. I never seen it in new-brunswick!!

 

[Guest-0281]

Here's something interesting. PIPA is Personal Information Protection Act. Here's an interesting note you find in the act.

Under PIPA, an organization may not:
■ refuse to supply you with a product or service because
you do not consent to the collection, use or disclosure
of your personal information for purposes that are not
necessary for the transaction
■ use or disclose your information for any purpose
other than that to which you have consented (except
in circumstances where no consent is required)

I do believe a return is a service!!!!

Here's something else :

An act is done willfully if done voluntarily and intentionally, and with the specific intent to do
something the law forbids.
If you are convicted of an offence, fines are up to $10,000 for individuals and up to $100,000
for organizations.

That means a 10G fine for managers and a 100G fine for CT

I strongly recommend to managers to stop this practice, cause I will sue!!!!

I encourage anyone to do the same!!

 

[Guest-0276]

Here's something interesting. PIPA is Personal Information Protection Act. Here's an interesting note you find in the act.

Under PIPA, an organization may not:
■ refuse to supply you with a product or service because
you do not consent to the collection, use or disclosure
of your personal information for purposes that are not
necessary for the transaction
■ use or disclose your information for any purpose
other than that to which you have consented (except
in circumstances where no consent is required)

I do believe a return is a service!!!!

Here's something else :

An act is done willfully if done voluntarily and intentionally, and with the specific intent to do
something the law forbids.
If you are convicted of an offence, fines are up to $10,000 for individuals and up to $100,000
for organizations.

That means a 10G fine for managers and a 100G fine for CT

I strongly recommend to managers to stop this practice, cause I will sue!!!!

I encourage anyone to do the same!!

Whatever. Nothing will happen to us ever. I've been with the store for 10 years now and have refused every return and exchange when I'm behind the counter. Package unopened, wrong part, broken part, defective, whatever. I don't care. We keep the money and thats how we get our bonuses. The store owner is so happy with me that's he's got me training new people how to say no. Do you really think that a multibillion dollar store like Canadian Tire won't put up a fight to some retarded complaint from a government. We do that all the time.

So if you come to my store for a return, I'll definately say no and have security write you up and move you off the premises

 

[Guest-0281]

Well that shows everybody the service that you get at CT. TX for the comment very reveling.

 

[Guest-0283]

Whatever. Nothing will happen to us ever. I've been with the store for 10 years now and have refused every return and exchange when I'm behind the counter. Package unopened, wrong part, broken part, defective, whatever. I don't care. We keep the money and thats how we get our bonuses. The store owner is so happy with me that's he's got me training new people how to say no. Do you really think that a multibillion dollar store like Canadian Tire won't put up a fight to some retarded complaint from a government. We do that all the time.

So if you come to my store for a return, I'll definately say no and have security write you up and move you off the premises

I am much relieved that you are at least honest about one thing and that is you and the store you work for don't care. I have only one problem with your "NO" policy to every item why don't you just advertise it. This way you will be doing something else in store and there will be no customer service desk saving your store and store manager tons tons tons of money......as a strong man if you can say "No" to everything why not advertise it also in and out of store.
Its a shame if you can't .... becuse then you be less of a business and less of a man.

 

[Guest-0164]

Whatever. Nothing will happen to us ever. I've been with the store for 10 years now and have refused every return and exchange when I'm behind the counter. Package unopened, wrong part, broken part, defective, whatever. I don't care. We keep the money and thats how we get our bonuses. The store owner is so happy with me that's he's got me training new people how to say no. Do you really think that a multibillion dollar store like Canadian Tire won't put up a fight to some retarded complaint from a government. We do that all the time.

So if you come to my store for a return, I'll definately say no and have security write you up and move you off the premises

Right..... Cause this was tottaly written by a CT employee

 

[Guest-0276]

You jerkoffs make me laugh. You can complain as much as you want about canadian tire and the way we do things. The fact is the store provides jobs in a lot of communities and puts food on alot of tables. I put a stop to the rest of you idiots who want to short change the store however you want. In ten years I've never had my hours reduced or had to go on pogy. In fact have been given steady raises, bonuses and promoted a few times. The same can't be said for the rest of you white collar jerk offs out there. How's that university degree holding up for ya? Can you even pay your bills? What's that? You've lost your home and had to move back in with your parents? Your wife divorced you, awww so sad.

 

[CT Challenger]

"Easy Returns" - The 17-Step Process

When making a purchase from a Canadian Tire store, please follow the simple, 17-step process to ensure an "Easy Return".

1 - Make a note of the 7-digit Product Number of the item you wish to purchase.

Note: Do NOT purchase the product at this point in time. Purchasing is Step 12.

2 - Using the Product Number, check either CanadianTire.ca or Customer Service to determine the "Canadian Tire Warranty".

3 - If the "Canadian Tire Warranty" is "Exchange Only" or "Repair Only", thoroughly research the product to determine whether it might be unsuitable for your use. Don't rely on what it says on the box - that won't help you - but independent reviews can be useful. If it might possilby be unsuitable, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund. Instead, purchase it from any other major retailer.

4 - If the "Canadian Tire Warranty" is "Repair Only", thoroughly research the product to determine whether it might possibly be defective. If there's any possibility that it might be defective, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund, or even exchange it for one that works. Instead, you will have to wait for it to be repaired, which can take weeks. Sometimes months. Instead, purchase it from any other major retailer.

5 - If the "Canadian Tire Warranty" is "No Warranty", do NOT purchase the product from Canadian Tire, because you will not be able to get a refund, exchange or repair. You'll be completely stuck with it. Instead, purchase it from any other major retailer.

6 - Do NOT rely on the "Easy Returns" statement on the web site or at Customer Service. This has nothing to do with you. Remember:

- Only purchase an "exchange only" or "repair only" product if you are positive it will be suitable for your use.
- Only purchase a "repair only" product if it cannot possibly be defective.

7 - Consult Customer Service to determine the number of days you will have during which you can get a refund on an unopened, sealed, unused and fully re-sellable product. The best case is 90 days, but it can be as little as 7 days. Or, zero days for "exchange only" or "repair only".

8 - Locate the item in the store, and thoroughly check the adjacent aisle and the shelf itself for any notices that may warn you of special restrictions or policies that are not otherwise apparent.

9 - Select an item from the store shelf. (But don't buy it yet - only 3 more steps to go!)

10 - Thoroughly inspect the package for any damage that may indicate that the product inside may have also been damaged. If the product is damaged, you may not be able to obtain a refund or replacement. Only select an undamaged package.

11 - Also, thoroughly inspect the package to ensure that it was not previously opened. If the package has been opened (even by someone else), you will NOT be able to get a refund for the purchase, should you change your mind about the product. Only select an unopened package.

12 - Purchase the item and obtain a receipt - finally! (But there are still 5 steps to go!)

13 - Immediately check the back of the receipt for any special restrictions or policies that may not have been previously mentioned. Have a look around the cash register, too. You just never know where they may be hidden.

14 - If the cashier hands you a Warranty statement, you are probably in trouble. Big trouble. Proceed immediately to Customer Service and try to get your money back, if it's not already too late. It probably is, though.

15 - Hold on to your receipt for all you are worth. Never, ever, ever lose it. You will be so screwed if you do. Totally screwed. Maybe make a photocopy of it just to be safe. Don't leave it on the glass. What did Ijust tell you, huh??? You almost lost it already.

16 - As soon as humanly possible, attempt to use the item. Right there in the store, if you can. Maybe you'll have to wait until you get to the parking lot. Because, if it is defective, you may have a brief window of opportunity for a refund or exchange. You are probably screwed, though. Sorry!

17 - Next time, just purchase it from any other major retailer. Who needs all this hassle?

 

[CT Challenger]

"Easy Returns" - The 17-Step Process

this is brilliant!

thats exactly what the crappy tire people have been saying we should do - all in one place

well except for the 'buy it somewhere else' part of course! LOL!

i'll make sure to print this off before my next visit tot crappy tire ... wait a minute - why would i even go there???