Canadian Tire Complaints on facebook - People Hate Crappy Tire!

K Enny C R.: CTC sucks since the last 10 years.Before that, it was awesome

Dave A.: PLEASE READ,I just do not understand your store buyer's thinking for the stores across Canada I recently purchased a New Shark Sonic Duo Floor & Carpet Cleaner! Best machine I have ever purchased from your stores.Yesterday I went into my location to purchase refill cleaners for my machine & NOTHING was available! Now I want an explanation as to WHY THE REFILL CLEANING PRODUCTS FOR THIS MACHINE ARE NOT AVAILABLE FOR RETAIL PURCHASE NOW! I was told at time of purchase that I could still purchase these Shark Cleaning products by your customer service agent at my location in the future & they were NOT going to be discontinued anytime soon????? I do not understand this why I was told this by your agent also why would your stores discontinue a product that was always SOLD OUT the machine itself & it's cleaning solutions?????? If I knew that this was going to happen to THIS Excellent Product I would not have purchased it! P.S. Not everyone has a Credit Card to purchase directly from Shark! Why does your company make it harder for people who buy these products & really enjoy them when you CAN NOT purchase the so NEEDED cleaner refills?????? If you ask me this was a STUPID move on the behalf of your store's buyer with Spring cleaning season coming up! REALLY!



Dave A.: Thanks for trying to help,I know the Sonic Duo cleaner & it's refills are discontinued through your stores! I did search through your company's website "No Results Found".I know now to not make major purchases like this through stores anymore,I should of known when items in your stores that go the red tag that they are going to be end of line for that item

LOL!

Michael G.: Costco or Home Depot for superior product and service.
Canadian Tire = Made in China product got diverted from Dollarama.

Melissa M.: I didn't know that your general managers are allowed to hang up on customer's when they call them to tell them that they sustained an injury in your store due to the negligence of two of your employees. Looks like you guys would rather let things escalate than deal with them properly. Never dealt with such an arrogant manager in my life.

Melissa M.: Nope. still no response from your team and the manager at the store refuses to help us. He doesn't care that I'm hurt and hung up on us twice. What a waste of $680.

Shawn C.: I bought a pool for my young daughter, it leaked, I got called a liar to my face in front of a store manager who talked to the associate, I was told they would replace it as it was out of stock, then I got a message it wont be coming in, I reported it to canadian tire head office and all I got was some dog and pony show and still no resolution. Canadian Tire does not care, give them your money and screw you is the message they are giving

looks like some things never change.....good to see u posting again.....

Indeed - things only seem to be getting worse, over at the Big Red Triangle of Crap-ola!

CTH8R said:

Indeed - things only seem to be getting worse, over at the Big Red Triangle of Crap-ola!

Click to expand...

Getting worse based on what standard? based on who's metrics?

I suppose the benchmark would be another quarter of record sales? record profits? record high stock price? Being named one of Canada's Top 50 Best Managed companies? Distinguished Retailer of the year 2013 award? Marketer of the Year 2013?

You know, I'm 100% sure that last year you claimed that things were doing downhill and we were in survival mode. And in 2012, we were in trouble and bought an insolvent company. Or in 2011, 2010, 2009 and 2008 where every other retailer was superior and kicking our butts etc...... five years of the same claims, and all the proof that documents THE EXACT OPPOSITE of what you claim.

So really what it represents of five years of poor analysis, lack of understanding, unwillingness to accept FACTS, outright lies and total black hole of business/retail understanding on YOUR Part. That's right speedy, I'm talking about YOU! Five years of proving your just a talker. five years of openly displaying your ignorance and idiocy.

Fool

Bill W.: bought a cuisinart bbq from C Tire couple years ago - what a mistake! Don't waste your money.

Jesse K.: Ct actaully broke the law when they last dealt with me. I have this on video and I may release it if they dont correct this problem. Stay tuned!

Tracy R.E.: I would like to congratulate ... Canadian Tire in Sarnia. They apparently are making so much money they no longer need to provide any form of customer service. This I imagine was a great accomplishment .... We the people that require customer service no longer need to worry how to approach staff at these stores to request assistance. This takes a great load off of our shoulders, as we no longer have to worry how we are going to word our requests for specific items. Now, when we can't find something on our own we can spend our valuable time going from store to store searching for what we need. We can make this a positive experience by making a game out of it. Two cars, two spouses, first one who finds what they are looking for gets lunch.

Promo Card Spam:

John K.: I don't know how this store survives when they provide such poor service.

Same story, different Crappy Store:


Alastair R.: My brother was in the Wetaskiwin store and an elderly lady came up to him and asked if he could help her as there is never any one in the store but dopey looking kids who wander around looking lost. After my brother helped her find what she was looking for she thanked him and said maybe he should get a job there as he knew more than any so called staff there. This isn't the only time you go to the Wetaskiwn store and get that kind of service. Customer service there does not exist.

SS, DCS:

Sage N.: How on earth can I partake in the bike sale when there is no staff to help me look for and size a bike? I have been to two stores in Calgary and one in Cochrane and got no where. Two stores I had to get somebody paged to sporting goods and nobody showed. Oh yeah, I did talk to management at one store and they referred me to go to another, even though the bike is in stock. Calling customer service did nothing for me. They just listened to my feedback and then hung up.

Response to a photo CT posted, about returning unwanted gifts:

Christopher G.: Well I hope it's not being returned to a Canadian Tire store. It looks like it's been out of the packaging and, based on Canadian Tire's incredibly restrictive (when compared to most major retailers in Canada) return policy they won't take it back unless there is a manufacturer defect, and even then they are just going to replace it with an identical item. "Oh, you bought something and found that it wasn't suitable for the purpose you bought if for, or foolishly expected something stamped "Mastercraft" to be a quality item? Sorry, it's been out of the packaging, and we can't take it back."


Christopher G.: Ummm, their return policy is second to pretty much every major retailer. Out of the packaging? Too bad. No receipt? Not even store credit. The person who works in the department of the item being returned isn't around? Better wait an hour until he/she finishes lunch, only they can verify that all the parts are there. I've never had these problems at Costco, Walmart, Target, Lowes, Home Depot, Princess Auto, Sears, Future Shop, Best Buy, SportsCheck, etc... You know there's a problem with your store's services when just about every post you make on your facebook page has at least one comment outlining a bad customer service or store policy experience. Have you noticed that the stores with the "lenient" return policies are making money hand over fist (Walmart, Costco, etc.)? Perhaps they're doing something you should be doing if you want to have a good brand reputation. Also, the online shopping that your site sometimes offers either needs to be made better so it's not a complete "hit and miss" mess, or just taken down all together.

Shelly F.: Called local shop to see if I could buy something over the phone. Was told NO, card needed to be scanned. Anytime cashiers have trouble scanning bar codes, they punch the numbers in. Wish they could have done this for me. Guess I'll have to be vigilante about watching expiry dates on cards. Or just not shop at canadian tire. Sorry, just feeling a little scammed after spending so much to get the extra $50 and then to see it wasted.

A timely warning, with summer around the corner:


Leo R.: Usee to live ct. One day I returned a tent screen after a weekend of use and was givem the hardest time as the flimsy poles bent in the wind storm. I did not think it was worth the money. I was belittled by cx service. .it was a brutal scene. Walmart would never have provided such a horrible cx experience. .shame

Everton D.: People dnt waste your money @ Canadian tire, their stuffs r no good.

Ian K.: Some of the worst customer service I've ever experienced has been at this place.