Guest-0477
Posted by an unregistered user
Oh, and what does the receipt say about the return policy for "repair only" and "exchange only" products?
Really?
What's it say?
Really?
What's it say?
Something like. "this item has a 2 year repair only warranty"
Different for anything that has unusual warranty terms where the item can't just be simply exchanged.
Huh, interesting guess-work on that 'warranty' thing. Might be better if we heard from somebody who isn't just guessing, though.
So, anybody else know what the receipt says about the return policy for "repair only" and "exchange only" products?
Who said I was guessing?
When you wrote, "something like", so you are guessing.
If someone can actually report what the receipt says, that would be nice.
For instance, what's does it say about the return policy for defective "repair only" and "exchange only" products?
Does it say you can return it for a refund within 90 days, even if the box it's not in the original condition and packaging?
Because that's not what the web site says.
Can someone who knows what they are talking about provide an answer, please? Thank you1
Sure, if it is not in it's original condition (new) and packaging (resellable), then it is totally up to the store whether they take it back and whether they will give you a refund. Refunds are a privilege, not a right. Choose wisely before you buy and you never run into problems. Change of mind, after I've used it, would be unfair to the retailer and they can't guess everyones mindset. Use common sense.
So, how come the receipt talks about the warranty, but not about the return policy?
Besides, if you were trying to discourage scammers, shouldn't you be letting everybody know that your policy is to never give a refund?
The receipt has the return policy printed on it along with generic warranty return.
No, I was talking about the FRONT of the receipt.
Where the 'warranty' information is printed IN CAPS, BOLDED, AND UNDERLINED.
Why not put the return policy there, too? Or, if there isn't space, but the return policy there, instead of the warranty statement?
After all, customers think about the short-term info. first. You know, what's going to happen in the next 7 days to 90 days. Not what's going to happen 4 years from now.
Say, for a "repair only" product. How the policy is, it can never, ever be returned, under any circumstances, even if it's unopened and unused and sealed, and the policy is it can't be returned, even if it's defective?
Wouldn't that deter scammers?
Oh, and about the generic statement on the back?
It's totally missing the part about the package needing to be "unopened" and "sealed", and about the item needing to be "unused". Woudn't that deter people from trying to buy things they just intend to return later?
This might actually be useful for customers, too, since every single item in the entire store can have a different return policy - save the customer having to ask at Customer Service for each one of them. Cool, huh?
Just an idea!
Crappy Tire sure does live in its own, strange world.
All the major Canadian retailers (like Walmart, Home Depot and Costco) have a "Return Policy" that says what the store will do if the customer is not satisfied with a purchase, and what the store will do if the product is defective.
All the major Canadian retailers will give a customer their money back (i.e., a "Refund") if the customer is not satisfied with a purchase, even if it's been used. If the item is defective, all the major Canadian retailers will give the customer their money back, or a replacement if they want one.
These policies are generally in effect for 30 days, although sometimes it is longer or shorter. Things like underwear and ammunition have special rules, which are standard among retailers.
But things take a bizarre turn when a consumer walks into a Crappy Tire store.
And consumers must be on their guard about this, because there are no clear signs nor warnings of the strange rules the Crappy Tire tries to impose.
For starters, unwanted goods are treated very differently than at the other stores. The Return Policy says that the item must be “in its original condition and packaging” – something other retailers don’t require. But when a customer tries to return something, there may well be additional rules not included in the stated Return Policy. This can the requirement that the item be “unused”. Sometimes the package must even be “unopened”. And sometimes, the packaging itself must be in “original condition”. Holy Crap!
But what of defective items? Does CT have a similar policy to the other stores? Ha-ha-ha! Of course not!
The first thing a naïve consumer needs to know about this strange land, is that the policy itself, for defective products, isn’t called a “Policy” at all (according to some). No, they claim it’s called a “warranty”.
Consumers who are not yet on High Alert may be lulled into thinking that this is just the ordinary warranty, that all manufacturers provide, including decent stores like Walmart and Home Depot. The consumer may assume that the so-called ‘warranty’ won’t be relevant until some period of time (30 days, for instance) have gone by, and that the manufacturer provides it after that initial period. Like all the other stores do, right? Wrong!
No, you are in Crappy Tire, and need to be on your toes! That ‘warranty’ is really just a disguise for the actual “Return Policy” (in the vernacular of the rest of the continent).
And guess what the return policy is, for defective items? It depends!
It depends, because Crappy Tire doesn’t have a single Return Policy (or 'store warranty' or whatever). No! This monster isn’t like anything of the other stores have. There are THREE TYPES of Return Policies (or 'warranty’ or 'practice' or whatever) for defective items. Try to get your head around that!
First, there’s are the warranties/policies/practices for “Exchange Only” products. The store says they don't have to give you a refund for these, like they would at any other major store. No, they will only give you an exchanged for another, identical item. Not satisfied with the product over all? Too bad! Welcome to Crappy Tire!
Then there’s the dreaded “Repair Only” standard/warranty/policy/whatever. Again, the store says they don't have to give you a refund. And the store says they don't even have to give you an exchange for one that works (like you can get at all the other major stores). No, once you bought one of these, you own it. Period. Of course, the nice Crappy Tire people will help you get it fixed … eventually. Unless somebody loses it along the way, that is.
Finally, there are some items that the Crappy Tire stores voluntarily stock, which have “No Warranty” at all. So, no refund, no exchange … and no repair. It’s defective? Too bad, so sad, you own it. Examples include battery chargers and inflatable toys. Nice, huh? Even store staff have said of these, “Don’t buy it”. Incredible! Yet these are the official policies/warranties/whatevers used by Crappy Tire to keep your money.
But there’s even more bad news.
Do the fine folks at Crappy Tire let their customers know about the strange and bizarre polices (or ‘warranties’ or whatever) that the stores follows for defective items? Nope. They don’t clearly say this on their web site. They don’t even have it on signs at Customer Service (where they try to fool you into thinking you have 90 days). No, they only hint at it on the receipts (with a deceptive “warranty” statement). But by then, it’s too late.
Don’t open that box! Take it back to Customer Service right away! Hope they don’t rip the package open, then refuse a refund because “Hey, this box has been opened!”
And one more strange thing about the weird world of Crappy Tire.
They call all of the above rules and deceptions, “Easy Returns!”.
No, I was talking about the FRONT of the receipt.
Where the 'warranty' information is printed IN CAPS, BOLDED, AND UNDERLINED.
Why not put the return policy there, too? Or, if there isn't space, but the return policy there, instead of the warranty statement?
After all, customers think about the short-term info. first. You know, what's going to happen in the next 7 days to 90 days. Not what's going to happen 4 years from now.
Say, for a "repair only" product. How the policy is, it can never, ever be returned, under any circumstances, even if it's unopened and unused and sealed, and the policy is it can't be returned, even if it's defective?
Wouldn't that deter scammers?
Oh, and about the generic statement on the back?
It's totally missing the part about the package needing to be "unopened" and "sealed", and about the item needing to be "unused". Woudn't that deter people from trying to buy things they just intend to return later?
This might actually be useful for customers, too, since every single item in the entire store can have a different return policy - save the customer having to ask at Customer Service for each one of them. Cool, huh?
Just an idea!
All the major Canadian retailers will give a customer their money back (i.e., a "Refund") if the customer is not satisfied with a purchase, even if it's been used.
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