Return policy

[CT Me / Lawguy]

"Easy Returns" - The 17-Step Process

When making a purchase from a Canadian Tire store, please follow the simple, 17-step process to ensure an "Easy Return".

1 - Make a note of the 7-digit Product Number of the item you wish to purchase.

Note: Do NOT purchase the product at this point in time. Purchasing is Step 12.

2 - Using the Product Number, check either CanadianTire.ca or Customer Service to determine the "Canadian Tire Warranty".

3 - If the "Canadian Tire Warranty" is "Exchange Only" or "Repair Only", thoroughly research the product to determine whether it might be unsuitable for your use. Don't rely on what it says on the box - that won't help you - but independent reviews can be useful. If it might possilby be unsuitable, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund. Instead, purchase it from any other major retailer.

4 - If the "Canadian Tire Warranty" is "Repair Only", thoroughly research the product to determine whether it might possibly be defective. If there's any possibility that it might be defective, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund, or even exchange it for one that works. Instead, you will have to wait for it to be repaired, which can take weeks. Sometimes months. Instead, purchase it from any other major retailer.

5 - If the "Canadian Tire Warranty" is "No Warranty", do NOT purchase the product from Canadian Tire, because you will not be able to get a refund, exchange or repair. You'll be completely stuck with it. Instead, purchase it from any other major retailer.

6 - Do NOT rely on the "Easy Returns" statement on the web site or at Customer Service. This has nothing to do with you. Remember:

- Only purchase an "exchange only" or "repair only" product if you are positive it will be suitable for your use.
- Only purchase a "repair only" product if it cannot possibly be defective.

7 - Consult Customer Service to determine the number of days you will have during which you can get a refund on an unopened, sealed, unused and fully re-sellable product. The best case is 90 days, but it can be as little as 7 days. Or, zero days for "exchange only" or "repair only".

8 - Locate the item in the store, and thoroughly check the adjacent aisle and the shelf itself for any notices that may warn you of special restrictions or policies that are not otherwise apparent.

9 - Select an item from the store shelf. (But don't buy it yet - only 3 more steps to go!)

10 - Thoroughly inspect the package for any damage that may indicate that the product inside may have also been damaged. If the product is damaged, you may not be able to obtain a refund or replacement. Only select an undamaged package.

11 - Also, thoroughly inspect the package to ensure that it was not previously opened. If the package has been opened (even by someone else), you will NOT be able to get a refund for the purchase, should you change your mind about the product. Only select an unopened package.

12 - Purchase the item and obtain a receipt - finally! (But there are still 5 steps to go!)

13 - Immediately check the back of the receipt for any special restrictions or policies that may not have been previously mentioned. Have a look around the cash register, too. You just never know where they may be hidden.

14 - If the cashier hands you a Warranty statement, you are probably in trouble. Big trouble. Proceed immediately to Customer Service and try to get your money back, if it's not already too late. It probably is, though.

15 - Hold on to your receipt for all you are worth. Never, ever, ever lose it. You will be so screwed if you do. Totally screwed. Maybe make a photocopy of it just to be safe. Don't leave it on the glass. What did Ijust tell you, huh??? You almost lost it already.

16 - As soon as humanly possible, attempt to use the item. Right there in the store, if you can. Maybe you'll have to wait until you get to the parking lot. Because, if it is defective, you may have a brief window of opportunity for a refund or exchange. You are probably screwed, though. Sorry!

17 - Next time, just purchase it from any other major retailer. Who needs all this hassle?

I would think you'd have a tough time executing all of that with your head stuck up your ass as far as it is

 

[CT Me / Lawguy]

oh and before I forget, what product has no warranty as you claim?

unless it's an as is on a clearance rack somewhere, everything has a warranty. Maybe i'll find that information on a list of Top 20 Canadian Retailers? oh wait, that was a ficticious report. liar

 

[CT Challenger]

It's amusing how the ct defenders aren't even trying to refute any of the 17 steps needed for an "easy" return. LOL Hilarious!

It’s always nice to have confirmation like that - I'm glad they concur.

(BTW, it wasn't me who wrote anything about Top 20. Sorry - wrong 'fake advocate'! Guess again!)

You know, I was actually starting to think that this conspiracy/600-suck.com/faker guy might actually work at Crappy Tire.

But he can’t even find all the “This product has no warranty” items on ct.ca?

He not only doesn't work at CT, he can't even search their own site! Or use Google for that matter! OMG!

Yup, somebody's head is up somewhere alright!

Too, too funny! Thanks for making my day!

 

[CT Challenger]

oh and before I forget, what product has no warranty as you claim?

ha-ha!

faker store rep!

 

[CT Challenger]

ha-ha!

faker store rep!

So, tell me, CT geniuses:

What, exactly, is the return policy for one of the many "This product has no warranty" items, if it is defective?

What, exactly, does it mean if "the manufacturer's warranty will apply", if there is not manufacturer's warranty?

Will the item be sent for 'repair only'?

Will it be an 'exchange only' for one that (hopefully!) works?

Will a full refund be offered?

Of will the customer be permanently stuck with a non-working item?

Just curious, since you CT'ers all claim to be such experts in these matters.

Waiting for your reply ....

 

[Angry CT Guy]

So, tell me, CT geniuses:

What, exactly, is the return policy for one of the many "This product has no warranty" items, if it is defective?

What, exactly, does it mean if "the manufacturer's warranty will apply", if there is not manufacturer's warranty?

Will the item be sent for 'repair only'?

Will it be an 'exchange only' for one that (hopefully!) works?

Will a full refund be offered?

Of will the customer be permanently stuck with a non-working item?

Just curious, since you CT'ers all claim to be such experts in these matters.

Waiting for your reply ....

What item offer zero warranty? The only thing I can think of is a live plant...every thing else has a warranty.

There has never been a time where a customer has been stuck with a defective item with no resolution...that's what the CPA protects.

I just wish you could get your facts straight.

 

[CT Challenger]

What item offer zero warranty? The only thing I can think of is a live plant...every thing else has a warranty.

There has never been a time where a customer has been stuck with a defective item with no resolution...that's what the CPA protects.

I just wish you could get your facts straight.

Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies.

hey look what i found

Duracell Mygrid Charging System | Canadian Tire

it says - Canadian Tire Warranty: This product has no warranty.

what do you suppose that means ...

 

[Angry CT Guy]

hey look what i found

Duracell Mygrid Charging System | Canadian Tire

it says - Canadian Tire Warranty: This product has no warranty.

what do you suppose that means ...

Sorry, have been away for a few days as well. I thought for sure I was going to debunk this, but alas, I was wrong....this item does not carry a warranty through CTC....nor do the other Durcell charging pads...I was kind of shocked, but I did go to the Proctor and Gamble site where they stated that they have a 1 year warranty on the item, against defects....but that you have to send it yourself. Personally, I would avoid this item from us and I don't carry it at my store.
Learn something every day....sorry I called someone a liar on this....my bad.

 

[Guest-0367]

Sorry, have been away for a few days as well.

Funny how all the CT Reps managed to be away for the exact same day. It's almost as if ... they were all one person!

I thought for sure I was going to debunk this, but alas, I was wrong....

Gee, imagine that: a CT Rep who was WRONG! Actually, it happens pretty often around here ... they just don't like to admit it.

this item does not carry a warranty through CTC....nor do the other Durcell charging pads...

Along with loads of other products, too.

Hockey sticks, kyaks, socket sets, cleaning products, the list goes on and on ...

I was kind of shocked, but I did go to the Proctor and Gamble site where they stated that they have a 1 year warranty on the item, against defects....but that you have to send it yourself.

Gosh, really? That's SO fascinating. But only to a CT Rep, who use warranties as an excuse to cheat customers out of a refund.

No, every other major retailer in the whole country would have offered a refund right on the spot, based on their policies. CT still doesn't. Great customer service, by the way!

And, gee, where do you suppose that 1-year warranty went? Did it just vanish into thin air? Do you suppose maybe CT gets these products just a tad cheaper from the manufacturer, if they agreed to provide no refunds, exchanges or repairs at all?

Personally, I would avoid this item from us

Personally, I would avoid this entire chain of rip-off stores, and not buy anthing from them.

and I don't carry it at my store.

Sounds great. You must be one of those slightly-less-greedy dealers.

So, what about all those other products that have the same "This product has no warranty" all-sales-final policy? Are you going to stop carrying those in your store, too? Electric polishers, flares, hunting accessories, pool toys ...

Learn something every day....

It never fails to astound me how little these self-described CT Reps actually know about their own crappy stores, the crappy products they sell, and the crappy policies they use to screw their customers.

Nice job, CT. Nice job!

sorry I called someone a liar on this....my bad.

We'll see how long that lasts ....

 

[Angry CT Guy]

Funny how all the CT Reps managed to be away for the exact same day. It's almost as if ... they were all one person!



Gee, imagine that: a CT Rep who was WRONG! Actually, it happens pretty often around here ... they just don't like to admit it.



Along with loads of other products, too.

Hockey sticks, kyaks, socket sets, cleaning products, the list goes on and on ...



Gosh, really? That's SO fascinating. But only to a CT Rep, who use warranties as an excuse to cheat customers out of a refund.

No, every other major retailer in the whole country would have offered a refund right on the spot, based on their policies. CT still doesn't. Great customer service, by the way!

And, gee, where do you suppose that 1-year warranty went? Did it just vanish into thin air? Do you suppose maybe CT gets these products just a tad cheaper from the manufacturer, if they agreed to provide no refunds, exchanges or repairs at all?



Personally, I would avoid this entire chain of rip-off stores, and not buy anthing from them.



Sounds great. You must be one of those slightly-less-greedy dealers.

So, what about all those other products that have the same "This product has no warranty" all-sales-final policy? Are you going to stop carrying those in your store, too? Electric polishers, flares, hunting accessories, pool toys ...



It never fails to astound me how little these self-described CT Reps actually know about their own crappy stores, the crappy products they sell, and the crappy policies they use to screw their customers.

Nice job, CT. Nice job!



We'll see how long that lasts ....

Home Depot | Home Depot mower sucks

Nice site.....looks just like this one with donation box and all.

Broken Hockey Stick Warranty Policies

I assume you think that Canadian Tire should have a different policy than the actual maker of hockey sticks....but they don't....sorry.

I could go on and on, but you're not worth the time.

 

[CT Challenger]

I wasn't going to respond to the previous nonsense post at all.

But then I realized that this comment goes to the very crux of the why Canadian Tire's return policies suck so much.

"I assume you think that Canadian Tire should have a different policy than the actual maker of hockey sticks....but they don't....sorry"

This is exactly the issue.

Every other major Canadian retailer does, in fact, have a different return policy than the maker of the product. They have a BETTER policy than the maker.

They all have a policy to allow a refund for most of what they sell, for some period of time.

(See the "Repair Only" thread for all the proof.)

Except for a few products (underwear and ammo), if the customer is dissatisfied, they can get their money back.

It doesn't matter if they opened the box. It doesn't matter if they tried it out. It doesn't matter if it was defective.

Every other major Canadian retailer will allow a refund for ordinary products.

This is what's called, "standing behind what you sell".

Only Canadian Tire has products with an "exchange only" policy, that says you can't get a refund.

Only Canadian Tire has products with a "repair only" policy, that say syou can't get a refund or an exchange.

Only Canadian Tire has a long list of products with a "no warranty" policy, that says you can't get a refund, exchange or repair.

All the denials won't change that. All the phony posts by CT Reps pretending to be customers won't change that. All the falsified reports of calls and visits to CT's competitors won't change that.

Should Canadian Tire have a policy that's at least similar to all the other major retailers? Probably.

"but they don't....sorry"

Yup, that's the Red Triangle of Crap for you.

 

[Angry CT Guy]

I wasn't going to respond to the previous nonsense post at all.

But then I realized that this comment goes to the very crux of the why Canadian Tire's return policies suck so much.

"I assume you think that Canadian Tire should have a different policy than the actual maker of hockey sticks....but they don't....sorry"

This is exactly the issue.

Every other major Canadian retailer does, in fact, have a different return policy than the maker of the product. They have a BETTER policy than the maker.

They all have a policy to allow a refund for most of what they sell, for some period of time.

(See the "Repair Only" thread for all the proof.)

Except for a few products (underwear and ammo), if the customer is dissatisfied, they can get their money back.

It doesn't matter if they opened the box. It doesn't matter if they tried it out. It doesn't matter if it was defective.

Every other major Canadian retailer will allow a refund for ordinary products.

This is what's called, "standing behind what you sell".

Only Canadian Tire has products with an "exchange only" policy, that says you can't get a refund.

Only Canadian Tire has products with a "repair only" policy, that say syou can't get a refund or an exchange.

Only Canadian Tire has a long list of products with a "no warranty" policy, that says you can't get a refund, exchange or repair.

All the denials won't change that. All the phony posts by CT Reps pretending to be customers won't change that. All the falsified reports of calls and visits to CT's competitors won't change that.

Should Canadian Tire have a policy that's at least similar to all the other major retailers? Probably.

"but they don't....sorry"

Yup, that's the Red Triangle of Crap for you.

Well.....I'm glad we are finally on the same page.....it took you long enough. My issue was with your constant opinion that CTC's return policy was illegal....which it isn't. But now we're to the heart of the matter....which is that you just don't like our return policy. No problem....we're not the store for you....good. And for every other person that wants to "try something out", or borrow it for the weekend or to complete a job, or can't follow instructions, etc......we are not the store for you either. My local sporting goods store sells the EXACT Easton hockey sticks that I do....for double the price....the difference, is he will exchange a defect on the spot and I have to get an authorization from Easton. Not every person wants to pay double for that luxury.
If every retailer does such a better job then why are there so many sucks.com sites?
Return policies have been changing at EVERY retailer for the last few years and will continue to do so as we chase people like you from our stores and the others realize what they've inherited....eventually the whiners and losers run out of places to shop.....all these stores are in it for profit, try not to lose focus on reality.

 

[DavidLeR]

Just a quick reminder to consumers.

Be sure and check into the Sale of Goods Act and the Consumer Protection Act in your province.

In Ontario, consumers have the right to an exchange or a refund (their choice) for a defective product, despite what the store's policy might say.

Keep in mind: the manufacturer's warranty is irrelevent; the retailer must provide the refund regardless of the warranty terms.

For details, contact the relevant Ministry in your province.

For some additonal background information, consumers may wish to check out the various links posted in this thread:

"https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/707-sale-goods-act.html"

Also, you will find the explanation as to why a policy that is contrary to a law can be called "illegal".

I hope this is of use to my fellow consumers - and a thorn in the side of retailers who would like to cheat unsuspecting customers out of the refund they deserve.

Caveat Emptor!

Canadian Tire Sucks!

 

[Angry CT Guy]

Just a quick reminder to consumers.

Be sure and check into the Sale of Goods Act and the Consumer Protection Act in your province.

In Ontario, consumers have the right to an exchange or a refund (their choice) for a defective product, despite what the store's policy might say.

Keep in mind: the manufacturer's warranty is irrelevent; the retailer must provide the refund regardless of the warranty terms.

For details, contact the relevant Ministry in your province.

For some additonal background information, consumers may wish to check out the various links posted in this thread:

"https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/707-sale-goods-act.html"

Also, you will find the explanation as to why a policy that is contrary to a law can be called "illegal".

I hope this is of use to my fellow consumers - and a thorn in the side of retailers who would like to cheat unsuspecting customers out of the refund they deserve.

Caveat Emptor!

Canadian Tire Sucks!

Nice try DavidLer....you've been spouting your opinion as truth for far too long without even ONE example that mentions CTC's illegal return policy (it doesn't exist). I see that you couldn't find or get consesus on your opinion on redflags.com either. Keep trying though....it's fun to discredit you.

 

[CT Challenger]

it doesnt matter what the ct reps say or think

it only matters that customers get the information they need

information about what lousy policies at ct

information about the great polices everyone else has

information about the laws in their province

who cares what lies the ct reps want to fool us with - just makes them look greedier

 

[CT Challenger]

wow, i didn't think i'd live to read a ct rep actually confess that their return policies suck way, way more than any other store in canada!

thanks, ct rep - youve convinced me not to shop at your sucky store anymore!

 

[Angry CT Guy]

wow, i didn't think i'd live to read a ct rep actually confess that their return policies suck way, way more than any other store in canada!

thanks, ct rep - youve convinced me not to shop at your sucky store anymore!

What part of the other dealer's message didn't you get? You are not wanted....nor are people like you. Too much of a negative attitude and too much of a pain in the ass. I'll just have to survive on the 914 customers I had today (up from 862 on this day last year). They each averaged $46.74 per customer....do the math.

 

[Angry CT Guy]

it doesnt matter what the ct reps say or think

it only matters that customers get the information they need

information about what lousy policies at ct

information about the great polices everyone else has

information about the laws in their province

who cares what lies the ct reps want to fool us with - just makes them look greedier

Silly rabbit, Trix are for kids.....your lies and lack of credibility get called for what they are every day.....nice try though....donation box at top.....faker advocate ( who says little, while writing a lot).

 

[CT Challenger]

it doesnt matter what the ct reps say or think

thanks for 'donating' by driving up site hits, though

im sure the site owners are ecstatic

 

[CT Challenger]

ha-ha

lame ct reps trying to 'fire' customers after theyve already left

the problem is the ex-customers are going to tell you current and future customers just how much you suck

i see you still dont like people telling the truth about your store and the law

too bad - word is getting

read ellen's article on how social media is empowering customers

we talk - we share - we influence each other

tell all your friends:

ct sucks!