CT Challenger
New member
It’s interesting that the majority of complaints on Crappy Tire's own Facebook page, aren't actually about poor customer service, as defined by Canadian Tire.
No, the complaints are mostly about the poor policies that Crappy Tire has put in place, and are being followed to the letter by the Crappy Dealers.
For instance, at any other major Canadian Retailer, customers would be justifiably outraged to be told, "Sorry it was defective right out of the box, when you bought it this morning, but you own it now, so you'll have to take it across town for warranty repairs".
But at Canadian Tire? That's just routine.
Similarly with those items that were procured by Crappy Tire under an "As-Is" warranty (i.e., "No Warranty, Non-Returnable"). In that case, people who chose poorly by buying from The Red Triangle of Crap, wouldn't even get the across-town repair-option. You bought it, you own it - sorry if it was a dud! But luck, for you!
Or this all-too-common event, over at CT:. "Gee, sorry you didn't like it when you got home, but you tried it out, so now the warranty is void, and we won't take it back, as it's no longer re-sellable".
Or even worse: "Gee, sorry you went ahead and opened the package. But that made it instantly non-returnable, even though it was never ever used. I guess you'll have to sell it on e-Bay".
Not something you'll ever hear at Costco, Home Depot, or even the much-maligned Walmart Canada.
But at CT? Perfectly allowable, under their insane (non)Return Policies.
Now, here’s the REAL mystery:
Why do the people who monitor the Canadian Tire Facebook page even bother to write, “Please contact Customers Service”?
That's just a total waste of everybody's time, because Customer Service is just going to say, “Yup, that’s our policy. Sorry you don’t like it!”
And why don't they just come out and say that, right there on Facebook?
Why don't they just be up-front, and tell Canadians what their policies REALLY are, instead of hiding it?
Seems obvious that they lose a lot of customers, once a customer has figured out (often the hard way) what the polices really are.
Indeed, I don't care how many buildings they put their name on: the money they are using, was unjustly taken from Canadians in the first place.
And shame on Canadian Tire, for trying to deceive Canadians in this devious manner!
No, the complaints are mostly about the poor policies that Crappy Tire has put in place, and are being followed to the letter by the Crappy Dealers.
For instance, at any other major Canadian Retailer, customers would be justifiably outraged to be told, "Sorry it was defective right out of the box, when you bought it this morning, but you own it now, so you'll have to take it across town for warranty repairs".
But at Canadian Tire? That's just routine.
Similarly with those items that were procured by Crappy Tire under an "As-Is" warranty (i.e., "No Warranty, Non-Returnable"). In that case, people who chose poorly by buying from The Red Triangle of Crap, wouldn't even get the across-town repair-option. You bought it, you own it - sorry if it was a dud! But luck, for you!
Or this all-too-common event, over at CT:. "Gee, sorry you didn't like it when you got home, but you tried it out, so now the warranty is void, and we won't take it back, as it's no longer re-sellable".
Or even worse: "Gee, sorry you went ahead and opened the package. But that made it instantly non-returnable, even though it was never ever used. I guess you'll have to sell it on e-Bay".
Not something you'll ever hear at Costco, Home Depot, or even the much-maligned Walmart Canada.
But at CT? Perfectly allowable, under their insane (non)Return Policies.
Now, here’s the REAL mystery:
Why do the people who monitor the Canadian Tire Facebook page even bother to write, “Please contact Customers Service”?
That's just a total waste of everybody's time, because Customer Service is just going to say, “Yup, that’s our policy. Sorry you don’t like it!”
And why don't they just come out and say that, right there on Facebook?
Why don't they just be up-front, and tell Canadians what their policies REALLY are, instead of hiding it?
Seems obvious that they lose a lot of customers, once a customer has figured out (often the hard way) what the polices really are.
Indeed, I don't care how many buildings they put their name on: the money they are using, was unjustly taken from Canadians in the first place.
And shame on Canadian Tire, for trying to deceive Canadians in this devious manner!
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