Ahmed A.O.: I'm sending this e-mail to file a complaint.
Here in Duncan, B.C. I was humiliated in front of several members of the staff regarding a return of an item that i had been promised to be accepted by one of the employees. I was told to take my item and get out of the store.
The person who promised me a return, not an exchange refused to see me and she was represented by a more senior employee who got very defensive, humiliated me in front of other customers and employees, created a scene and told me to "take my mixer and get out, and if you have something to say go say it the store manager but our conversation here is over.
At this point I'm complaining not about the fact that I wanted to return my mixer. I'm complaining about the very poor unprofessional-ism in the way the situation was handled. Why are employees promising that an item can be returned if it can't. And how could another employee give herself the right to humiliate a customer like that no matter what the situation is? Where is courtesy? Where is customer service? I'm part of the community here, I'm 33 years of age, married, and a medical professional. How am I supposed to feel if I was scene by one of my patients? I'm living here for the rest of my life. Am I supposed to continue to live here with out stepping foot into the store ever again? This is a complete disc race to Canadian Tire. This event took place Wednesday July 17/2014 at approx. 6:00 pm
Last week I called to speak to customer services. A lady by the name of Kylie talked to me and I explained that we have invested in a kitchen Aid mixer $350 only to find out that it was not strong enough. We decided to hold off until we save up some more and buy a more expensive one, more powerful one. Being aware of the exchange policy and the fact the we already used it once, I decided to explain our circumstances as we grew up knowing that Canadian Tire always do their best to make their customers happy and try to accommodate people. Kylie after hearing the story, decided to give us a break and welcomed the idea of RETURNING instead of exchanging, especially after I asked her if we can just get our money back for now until we take our time to make an informative decision and she agreed. I personally don't like to be tied down with a store credit as I have lost one before due to its expiry. This time to risk getting a store credit for $350 and maybe it expires? It's a large amount of money to risk losing. That was the whole point of calling and explaining myself to begin with.
We planned to go in Friday, July 11 when we were involved in a car accident and even though I was in no condition to speak or explain myself, I took it upon myself out of respect for Kylie to phone in on Saturday and ask for an extension. I again talked to her and she said it was fine. I said if she feels I'm making up the story I can forward pictures of my vehicle. I understand what people do some time abuse the system and I would be happy to show her pictures to support my accident claim. She said, "no it's fine just RETURN it when you can". At the end of the day, obviously I'm returning the mixer for a reason. I bought it and didn't find what I was looking for. People buy things and use it for an event and return it, like a camera or a canoe. Why in the world would I return a mixer if it wasn't for my satisfaction. For what? to mix 2 cups of dough?
Went in today after getting my hands on a rental vehicle and even though I would have rather ran the errands that were postponed due to my accident I decided, to hold my end of the conversation with Kylie and take the machine back to the store. I was suddenly bombarded by another lady who refused I speak to Kylie, and the rest was history. Humiliation "you just want money for the mixer" you just this and that. There was another gentleman writing everything as if was an investigation. All this over what? A MIXER? What's a mixer's value in comparison to all the humiliation that I had to endure.
