Canadian Tire Complaints on facebook - People Hate Crappy Tire!

[CTH8R]

Strong customer service is, of course, important to Crappy Tire ..... just as long as it doesn't cost them a nickel .... or a refund on a defective snow blower.

Should Joe contact CS yet again???


Joe V.: I may. As it is at present I wouldn't go into the store again if you paid me. Thanks for the concern nonetheless. Maybe I should tell you about the shrinking hose that blew up and when I took it back I had to wait in line for40 minutes at the service desk ad when I got to the front of the line, the clerk called a service rep from the garden section and the first words out of her mouth were, "is that one of the recalled ones" no kidding, this happened. I've been a fan since living in Ottawa in the late sixties and know that this is not organizationally approved behaviour but as the stores are money makers, have good prices some managers cut too many corners on staffing or can't keep their good saff. After I had a stroke I broke the fan-belt on my motorhome. I had it towed to the Canadian tire in Terrace BC. I explained it was an emergency and couldn't change it myself with one arm functional. They couldn't help me and said I couldn't stay the night in their parking lot but they did have the fan-belt. Do you have a clue what it's like to be stuck in a strange town under those circumstances. I explained my situation to the acting manager who was not "able to help, sorry" so being stuck I spent another 40$ on a pry bar, apiece of pipe and a long handled wrench. With one hand, in the parking lot, I was able to release the alternator and instal the belt but wasn't able to tension it. Quess what, wrong belt. A customer who had seen the situation helped me take it off and I went in to get a new one. Guess what I had to do. Yep wait at the customer service desk to return the belt. I got a boost from the guy who was helpful and drove it to the nearest RV service. even though as it turns out they di have the right belt but the service clerk had looked in the wrong parts guide. The other store was in Prince George.

 

[CTH8R]

Jenn K.: Worst customer service. Also your new carts are not practical. I always have my kid when I shop. No room for child in the cart let alone his heavy car seat he is still in. Also I asked the cashier to empty an old buggy, being used to hold returned items. I was told to do it myself because she was "busy". Thank you Canadian tire for making me spend my money else where and not supporting a Canadian company.

 

[CTH8R]

Jon K.: Poor service, no stock, crapy products amazing they stay in business in my area


Mike C.: Same here. Always out of stock.

 

[CTH8R]

A little comparing going on:

Joey M.: I work at home depot and every time I shop at canadian tires, I experience the worst customer service then what we offer at home depot

 

[CTH8R]

Think about it: 4 seasons, so they have a built-in excuse to refuse returns every 3 months. Diabolical!



Colette S. Also the store that won't let you return your Christmas/ year round NOMA outdoors projector cause they put away there Christmas decoration..
I had bought the NOMA projector and and had paid with all my C/Tire money and thought I had lost my receipt..it doesn't work well and I went to bring it back and they would not refund me or even give me store credit...I finally found my receipt called C/Tire and asked the lady if I could still return it she said yes and once I got to store they said all the Christmas decorations were put away and they refused to give me back my C/Tire credit..so they probably wouldn't take back your broken shovel..spring stuff is out.
Bad customer service..very disappoint customer

 

[CTH8R]

Lynda-Mae: Don't shop at this store they treated my daughter like garbage cause she had a flat tire in the parking lot they wouldn't even come out and help her ...she had to get my son in law to leave work and help her put on her spare ...so we are going to Good Year for a new tire ... Customer service ?

 

[CTH8R]

Liam W.: I bought the most expensive "top of the line" Ninja Blenders at the Spruce Grove location and when I tried to return it two days later because the thing blew up and poured smoked from rear after 3 smoothies and a half a batch of soup, and was told that Canadian Tire won't do a refund on a used kitchen appliance.
Sooooo. ..I have to know that it's broken before I use it?? That makes no sense..
I didn't want to exchange, because the product is obviously not built for what I intended to use it, and there isn't another comparable product. Now I only shop at Costco and Home Depot.

 

[CTH8R]

Biggest under-statement so far this year:

Tracey T.: Well just some advice maybe Canadian Tire needs to work more on their customer service agenda !

 

[CTH8R]

Like this, for instance:



Henry K.: I went to purchase a washer for a 22 cent bolt my wife purchased at CTC on Saturday. As I was checking out, the first thing I did was disclose to the cashier that my wife purchased the single loose bolt that was in my hand a day earlier. So she asks for a purchase receipt that I didn't have at the time as I didn't think a SINGLE LOOSE BOLT would be an issue. She straight up says "I can't let you leave with that!" Wow. What a humiliating experience! Out of principle I ended up driving home to get the receipt to prove I am not a thief! What a waste of time and horrendous experience!

Henry K.: The ridiculous part of the experience is that at the time, I decided to purchase a bolt and washer set (in matte black) that cost 18 times more than the 22 cent bolt. Exact same size. Common sense was completely lost in this situation. I'm most irked that I felt I had to drive all the way home to produce a receipt to prove I wasn't trying to walk out the door with a 22 cent item.

 

[CTH8R]

Jeez, shouldn't management be on top of things, instead of relying on the public to monitor the staff??



Frank F.: Hello I went to your Torbay store several times and had a horrible experience. 1st time no checkouts open only self serve checkouts, lines blocked and some lady directing people stating that this is good because she don t have to work on the checkouts. ( we left without our would be purchases). 2nd time only 1 checkout open no self serve open large lineup slow service. 3rd time went over to buy a baby gate, monitor system, and a space heater, 1 checkout open no self serve someone in line trying to get a price on some chairs line backing up then another checkout opens up and that same lady says i can take someone over here the people at the last of the line gets served before the people that were next to be checked out got served. A lot of complaining that day. our would be purchases were left on the floor. asked someone there to help get something off the top shelf. told him there were none on the bottom shelf (baby gate) he spent 10 min serching thru the bottom shelf (i had already searched) then went and got a ladder to get it down. I mentioned this at my work place and their comments were it is always like that there. They would rather go to Kelsey drive store than go just up the street to Torbay rd store. I don t usually complain (Just don t go back anymore) but I figure with the competition everywere maybe this might get to the ears of the manager (If I had a business I would like to know). I spent over 800.00 dollars that week in wallmart and kents because of the attitude of the employees there. I hope you will take this complaint in the nature that it was intended. To improve your customer service and strengthen you business. thanks Frank Furlong

 

[CTH8R]

And, the most succinct statement so far this year:


John G.: Canadian Tire Sucks Big Time.

 

[CTH8R]

Sheila T.G.: Canadian Tire used to mean good service, now adays not so much.

 

[CTH8R]

Hmm, wait till they try the other Crappy stores, and find out they are all the same ...

Thumper M.: worst service and bunch of liars EVER in your Kirkland,Quebec store...NEVER NEVER EVER again

 

[CTH8R]

Andrew H.: Nobody will experience poorer customer service than they do at Canadian Tire, all my friends attest to this fact.

 

[CTH8R]

MJ W.: You people need to reinforce customer service with your stores. My husband and I were left with a bad taste in our mouths after an encounter with a CSR while returning an item at the Queenston Rd. Store in Hamilton yesterday.

 

[CTH8R]

What happens when Crappy comes face-to-face with Ethics:


Sardar S.: Hello (life worst & funny experience)
today (3/09/15) i was in your store #175 buying some sleeping bags and other products after picking my stuff i went to cashier and ask for price match she send me to customer service call the manager
I was trying to match the price with Store #346 manager paul was on duty he said its out of radius cant match. and we are talking about only $2.00 in difference I said OK you should match it because same Canadian tire store.
i was waiting at customer service to pay while I read big sign of your match policy match and beat by 10% i call customer service they said yes he should match and beat the price because the radius is 250 km he talk to paul they hang up the phone after paul said I only match no beat I said no need to match I pay the full price when I told him about 250 km he said I am not aware of that and at this time the customer service dept is closed he try to call them again as a manager he can't take a decision I did the payment and walk out for the store I put stuff in my car.
FUNNY PART
now it's 9 pm and store is closed I came back knock the front door call for paul. Paul came i told paul its not about money it's your policy you are selling the sleeping bag for 41.93 and the other store is for 39.99 now can you check your receipt and tell me what is wrong with it he look at the receipt and ask me what I bought 5 sleeping bags and they charge me for only 1 bag i came back to pay you for 4 sleeping bags after you give me a really hard time .his reply thanks call the cashier and asked how many bags he bought he said 5 and you charge him for only 1 this guy come back to pay us $200 dollars
if it's any other big store rona or home depot first thing they will do sir thank you for your honesty here is the $100 gift certificate or I will match and beat the price for you but at Canadian tire store its different
paul void the transaction charge me again for right amount and said thank you i asked him at least give me the price match and beat he said no i don't have the power to do all stores have separate owners i cant even give $1 discount at first i pay 125.65 for my transaction came back and now I paid 315.17
If the Closing Store Managers can't take the decisions in the store than you should have the policy that the owner stay in the store all the time or someone who can take the decisions who have the authority.
I don't think I would like to go back to the store like Canadian tire again where they can't oner their own stores prices and have no customer service at all

 

[CTH8R]

New Year's Resolution, Crappy asks? LMAO!



Brent D.: yup only shop with you once so far

 

[CTH8R]

Ron K.:Thieves and Robbers

Ron K.: CROOKS.

 

[CTH8R]

Wow!


Gaetan L.: My credit cart statement always show cash interest on withdrawal and I don't withdraw cash strange anyone got same problem?

 

[CTH8R]

John T.: Worst service there is no one in the store to help you