Canadian Tire Complaints on facebook - People Hate Crappy Tire!

[1wildhorse]

not nice highborn.for starters i dont see how they could possibly be charging you $430 to change a thermostat?i think they are no more than $20,and on most vehicles take about 5 minutes to change.similarly with a water pump.i think they are between $100-$200 depending on model number,and takes about 2 hours to fit.$1300 seems excessive in the first place.unless the water pump is made of platinum or something.....

 

[highborn]

Hi wildhorse
Thank you for taking the time and reading my story. You are absolutely right. I should not my car there if you live around the place you may see my car, (Toyota Camry 99 Beige probably if they didn't change the place is in the right corner of the shop. But I don’t have right to go there since I got the notice from the police sign by the Canadian Tire manager as I am not allowed to go there not even in the public parking spots they may arrest me. My crime was to ask the same question and have not been doing anything wrong or bad attitude. I told them if they give me the car back I am okay to pay for the labor and they can refund the parts back to the store but they didn’t accept my offer.

I had another mechanic asking me just $400 to change the Water-Pump plus time belt and could have to be done in a day (last Friday).
Police men were keep asking me for the money and tried to convince me that they have the right and or the ownership signed.
This is the first time ever i involved with the police issue and probably not good for them to call police for the customer
regards

 

[CTH8R]

I like this Nick person:

Nick F.: Since Canadian tire deleted my last post I will repeat it.Canadian tire would serve Canada better by selling Canadian made products and not cheap disposable Chinese garbage that fills our landfills. Canadian product produces Canadian jobs.

 

[CTH8R]

Chris H.: Such a waste!! CT posting comments on here which are obviously scripted i mean come on please contact customer service about your experience and your contact info we will be in touch my ass!! Maybe 6 months from then if your lucky and to what avail absolutely nothing!! They wont do anything for you and if they refer you back to the store good luck even if you talk to a Mgr they wont do squat for you either all they care about is taking your money not helping you after you buy something. Try returning anything or getting something exchanged or replaced takes an act of congress if your that lucky. I would rather shop at Walmart at least they return and exchange with minimal problems. CT is one of the most dishonest money hungry stores i have seen especially in Canada!!

 

[CTH8R]

Jeffrey B.: i use to work for a company that contracted for ctc and we unloaded all containers from over sea and put it into a semi trailer i won't tell you how we unloaded product but just not surprise how come nothing works there. unless ctc deals with my problem i will let you all know

 

[CTH8R]

Let's see what he has to say in 4-6 weeks:


Bill H.: It took about 45 minutes to assemble . Lifting the log in was a bit hard by myself but I managed. The Poulan saw I bought finally started and carved the log like butter. I wish I had of bought steel toe boots . The saw blade after the first 4 cuts started smoking . I pushed harder on it and it zipped through but hit the steel bar and kinked the chain. I returned the saw because I needed something bigger. But they said I had to return it to the manufacturer . So hopefully in 4 to 6 weeks I can finish using my log holder

 

[CTH8R]

Michael C.: Crap.Just Like my Pressure Washer and Everything Else. I love Home= Depot !!! Worst return policey I have Ever Seen,Rude Employees and Un educated Managers..

Michael C.: Customer Service should always be a Priority,after all if you want people in your stores than Respect them enough and Hire Employees with Skills instead of Minumum wage...You will save so much in the End and Get back the Quility you once had..for further générations to shop at your stores...Get rid of the C E O 'S who are bringing you Down !!!!

 

[CTH8R]

Alki S.: Michael customer service does not exist at Canadian Tire.. that's why they call their "service" department "relations"... because they don't believe or provide any service... next time just contact the President and the CEO directly.. since the media has already proven that they have one of the worst customer experiences in Canada... how American companies build their brand on service, and Canadian companies could care less...

 

[CTH8R]

General complaint + Price Adjustment problem:


Enid L.: Since I can't seem to find another venue to air my problem, I will have to do it here. On August 21 I purchased from Canadian Tire a Living 6 drawer wicker chest for $279.99. On the 23rd, the 6 drawer chest went on sale and I called the store and was assured if I brought my receipt in, that I would receive a price adjustment. YAY! I went in on the 26th and was turned away. Somewhere along the line an ad adjustment was made to cover only the BROWN chest. The flyer on Page 9 clearly states brown and WHITE... I bought white. I called the manager (who, btw, has the worst voice mail ever... it's like he hates his job) left a message and 24 hours later am still awaiting a reply! I find your action totally unfair... would I have received the price adjustment if I had gone in on the 23rd? Either you stand by your flyer or you don't. I was prepared to purchase 2 hampers and 4 picture frames but after being turned away, I just left the store. I spent over $600 on my initial visit...I may never go back...A comment would be nice.

 

[CTH8R]

James K.: I love it when I walk up to the teller to give them my money (profit for them) and the teller picks up the phone askes me to wait wile she goes to check if they have something in stock for the person that is not in the store and is not a 100% sale. Hum wonder how many people leave the item on the counter and goto another store. And or never go back? The stores are run by people that I would not trust to run a hotdog stand. IMO



James K.: Will it be the teller emailing me back so she can leave some poor guy standing waiting to give you his money? Just have them do their job, if your in store customer service is not doing things like that then fire them. Or if whatever 15 year old you have managing the store told them that the tellers with 9 people in line should be doing that fire them. I don't want a instore coupon, I want to pay for item(s) and leave. I can't tell you how many times this has happend to me in your stores.


James K.: I only buy odds and ends at Can tire now. they opened a Napa across the road so I order parts from them. I will say I have taken a few broken sockets ect back to be replaced and it was fast. They just handed me a new one.

 

[CTH8R]

Darlene T.P.: I purchased 3 black plastic shelf sets. after assembling them I have found I was shorted the poles for two shelves ( 8 poles in total) I live 400 km north east of any store. I know it isn't Canadian Tire's fault, they just weren't in the sealed package and I have them assembled and up. What do you advise?

 

[CTH8R]

Terry H.: CT is quick to take our dough, but, have you ever tried to return an item? Infuriating, to say the least.

 

[CTH8R]

Dave P.: Sorry but I am shopping a lot less at Canadian Tire. A lot of Made in China poor quality products. Two I can think of, a fairly expensive led flashlight my wife bought for christmas it never even turned on and no its not the battery. A second item a nice looking pop riveter which came with a selection of pop rivets. Fine with the smaller rivets but when installing the first larger rivet that came with it the riveter broke. Warranty is fine but this stuff is plain junk why do we want a second one? I will look for better quality from now on and most likely elsewhere. 2 more items why does Stainless Steel from CT rust? answer its not Stainless Steel because stainless does not rust. And why take all the sale prices for the week off by about 6 pm thursday? Store stays open until 8:30 before you are sent to the tills. Anyway Thursday night used to be my shopping night but no more at CT.

 

[CTH8R]

LOL!


Richard G.: wow, from reading the comments here,,, I suggest delete the page and stop promoting your products on facebook, because this has to be the worst advertising via word of mouth I've ever seen for any company. Then maybe read some of these comments and figure out why your company has such a bad reputation, and how you can fix it (btw handing out cdn tire bucks isn't the way). I'd add in my comments about your company when dealing with the corporate level, but to keep it short, lets say I was shafted by a less than professional department head in your Toronto Offices when I brought a new item of high quality to your attention, and your company went with some patent infringing knock off the year later instead. That showed great morality and respectability in business.

 

[CTH8R]

I like the part about "spread the word":


Dono Bl: You know what kind of trouble I've experienced? I bought a hair clipper set from the Langley BC store. When I got home I noticed it had been taped shut. I thought I better examine it (although I knew there was no way they would sell a used razor, right?) Well I opened the razor only to find HAIR in it!! This store took a returned USED razor (clearly they are unaware of potential health risks associated with this practice) and placed it back on the shelf for resale. I was obviously disgusted and returned it immediately. They did not seem overly concerned. I emailed their head office, who in return told me that they would forward my concern to the store. Never heard a thing. Once again I contacted the head office who then gave me the phone number to the Langley store, suggesting I call them?!?! Why should I be responsible for tracking down someone who cares? I gave my contact information. I am absolutely disgusted and while I will not return to a Canadian tire store, I will continue to use this, and any other means to spread the word.

 

[CTH8R]

Dono B.: Clearly this is the only viable option to air grievances as the CTC clearly does not care about responding to customer concerns in an appropriate fashion. If you look at other posts, you will see similar concerns. We voice our opinions wherever we can.

 

[CTH8R]

Sandy B.: I too don't like Canadian Tire, for their loser employees, and rudeness is why they hire them.Was in a Can Tire store asking about a faucet. Saleswoman had no idea what to tell me,so she called her friend who also didn't know.Marched over to Lowes and about a very expensive faucet.Goodbye C T.

 

[CTH8R]

Anna E.:


I recently visited a Canadian Tire. I was greeted by a creepy dude with a drool in his voice at the door trying to get me to sign up for something. I had to tell him no, three times, and then walk away as he continued talking. Moments later, I could not find an item in the sports department, so I asked an employee for help. She walked away from me saying she would send someone over. 2 minutes later, I witnessed another employee telling someone else to wait for someone for help. And then, a third time. After waiting for a total of 7 minutes, wondering all the while which of us three would be assisted first, I walked away.

The entire time I waited for help ---to find something I wanted to buy FROM YOUR STORE--- I saw three employees lollygagging around the 'do this questionairre and get a free vinyl bag with our logo on it' touch screen island, only 20 feet away. They were doing nothing whatsoever, and acted like their being there was a huge cosmic joke.

I then browsed your kitchenwares and found a few things I might like to buy, and then left the store, determined to buy them elsewhere.

This store now makes me embarrassed to be Canadian.

 

[CTH8R]

The recent spamming of Canadians about the ludicrous saw horse is bring out all manner of horror stories. Very entertaining reading.

Congratulations, CT, for paying Facebook to generate bad press for you!!!



Jerry F.: Cdn Tire has generally lost my business due to their return/exchange policy. I have many stories, but here are two. Bought MOTOMASTER (sold only at CTC, right?) replacement bulbs on bad parts counter advice, didn't fit, brought them back (no receipt, but its only 2 bucks, right?). Wouldn't take them. Also had an issue with a Fiskars LIFETIME warranty weeder. They wouldn't help me with a LIFETIME warranty without a receipt. Meanwhile their competitors at Depot, Lowes, and Walmart will take back anything, so long as it scans into their system. All I want is store credit, but to no avail. Would prefer to support the local guy, but he doesn't want my business.


Jerry F.: My fav story though is my neighbour who bought a battery there and it died within 7 days (I think to the day). The store told him it froze so there was nothing they could do. It had been about -2 the night before. He said he never had an issue with a battery freezing before, and the woman asked him if he out a BLANKET on his battery the night before. A blanket! That's rich. We live in Canada. He ended up returning it to another store for a full refund and bought one where... Walmart. He contacted the customer service email (as I did on the weeder) and was given the same poor customer service. Guys...even Home Hardware is easier to deal with than you. Have you seen Sears lately? They tightened up their returns policy a few years back too... Have you seen their recent financial results? Maybe a lesson to be learned there? Evolve or be Zellers... Up to you

 

[CTH8R]

Phil W.: I dont love to hate but the Quality of tools from Canadian tire is garbage, even with a faux lifetime warrenty they are sure to "figure" out how you used the tool improperly causing it to break thus voiding your warrenty, starnge being a floorlayer I would buy the Flooring/roofing knife only to break it about 20 seconds into a job, not even worth the time to bring it back, and after seeing reviews from real consumers on the lack of quality of products Im glad I switched to home depot for my tools and hardware, lots of orange aprons to ask for help in finding stuff, great check out staff, specially the do it yourself ones, and if I have any issue with any product they take it back no questions asked.