CT_MANAGER
New member
The corporation hands out the award. The latest award was $5000.
These awards come from a number of reason:
1. Mystery shoppers (Outside company)
2. Customers who either email, call, or write into customer relations about their experiences with a particular store.
3. Sales
My store comes mainly from Customers and second being Mystery shoppers as there could perhaps be 5-6 mystery shops in any given 1 year.
If the experience at your local CT is not up to this standard then it is because of management who are not training, MANAGING their staff as they should.
Work should be a fun experience. You should enjoy your job and if you feel it's WORK/JOB in that sense especially in retail, then you likely won't share that "fun, enthusiastic, enjoyable" experience with your customers.
My staff are always told to bring flyers with them to make it easy to help customers out, to walk customers to the aisles and to look where the yellow deal signs. This all in hopes that customers can be helped out faster and more efficiantly without having the need to search all over looking for where the product is placed.
These awards come from a number of reason:
1. Mystery shoppers (Outside company)
2. Customers who either email, call, or write into customer relations about their experiences with a particular store.
3. Sales
My store comes mainly from Customers and second being Mystery shoppers as there could perhaps be 5-6 mystery shops in any given 1 year.
If the experience at your local CT is not up to this standard then it is because of management who are not training, MANAGING their staff as they should.
Work should be a fun experience. You should enjoy your job and if you feel it's WORK/JOB in that sense especially in retail, then you likely won't share that "fun, enthusiastic, enjoyable" experience with your customers.
My staff are always told to bring flyers with them to make it easy to help customers out, to walk customers to the aisles and to look where the yellow deal signs. This all in hopes that customers can be helped out faster and more efficiantly without having the need to search all over looking for where the product is placed.