Well here are a few, sorry for the long post, maybe I should start up my own website
At CTC we are told to always peel back the protective boots of a wheel cylinder to check for leaking, a Technician that knows what he is doing would never do this as dirt an debris will enter the cylinder and prematurely fail. That is what they are counting on if they dont already tell you they are leaking and replace your known good cylinders mistaking brake fluid for assembly lube/fluid. I have seen it hundreds of times in 4 different CTC shops I have worked in across western Canada, but they dont care as it is easy money (usually about $150 labour for 20 minutes worth of work). I am not completely blaming the Techs for this as it is usually pushed on them from their managers and dealers. I thought it was just the first store I worked at but after quitting and trying other stores for employment, I found the same result, so left the company for good. Luckily for me I did my training (Apprenticeship) not at CTC so I knew right automotive practices before I got there. We have Provincial inspections in BC and as my last service manager told me "it is a license to steal" So many unecessary repairs are done on cars when they come in for an inspection. Once I saw a tech call inner tie rods, not replace them, and the shop charged the customer for them anyways stating they were needed to pass the inspection. Well they were debatedly worn out in the first place, but to bill the customer $400 for no work performed was over the top, I quit that day and have never worked for CTC again, and never will. Funny enough my next and current place of work has an ex CTC Tech also, from winnepeg and shared similar stories with me from his experience with them and he quit 3 times for the same reasons I did. We both kept going back as the money is good as we were paid on flat rate hoping that the next place would be better, but as with alot of flat rate enviroments everyone is working for themselves and their own paycheck and it is really easy to get caught up in the greed of your customers money. Another would be charging one hour for a check engine light on, 10 minutes of work retrieving a code and then getting paid more to diagnose the problem. This can be a huge bill to a customer as CTC offered us no ongoing training of any kind. I used to pay for courses on my own to stay up with technolgy, but none of my co-workers took the same initiative. One customer at the last CTC was charged 6 hours Diagnostic time + one hour initial code scan for a bad computer ground, a task that should not exceed 2 hours total for a qualified tech, this guy was clueless in diagnostics and the service manager knew it but still gave him this kind of work and charged the customer for the techs downfalls. Alot of shops do not charge for the initial scan and hope to get to diagnose the problem building a trusting relationship with the customer, but CTC wants that money and never offers anything for free. I could go on and on but there would be no end to this post so I will leave you with this another scam "DST" as we call it, also known as the "dealer service tax" or as it shows up on your work order, "Shop Supplies" The last shop I was at the way they calculated the shop supplies was 10% of the labour charge on the bill, ten freaking percent!!! thats more than GST started at and this money goes straight into the dealers pocket, and he encourages the techs to make sure there is a lot of labour charged out to increase their paycheck and his DST. Oh and by the way that DST over the past 3 years bought our dealler a new Vette, New Harley, New custom Grady white fishing boat, new Infiniti G37 Sport and a $150,000 home renovation (was done 4 years prior so wasn't a neccessity) About $450,000 worth of toys at the poor CTC customers expense.