Thread: "Repair Only Warranty" - No Refund, No Exchange

This is the 3rd part of my report on refund policies at Canadian Tire.

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3 – Internet Complaints

To compare the various refund policies at major Canadian retailers, I’ve been Googling the following phrase:

canada refund "pressure washer" problem complaint “store name”

So far, I’ve replaced “store name” with “Costco”, “walmart” and “home depot”. Feel free to duplicate my results for the various stores, and now for “Canadian Tire”.

My analysis only involved the first 40 hits (4 screens). 22 of them were complaints about pressure washer returns at Canadian Tire. This site (Canadian Tire Sucks) got several matches, along with Red Flag Deal, Complaints Board, “pissedconsumer” and others.

The other hits were about general consumer information, product reviews and other complaints. There were no complaints about pressure washer refunds from any other retailers besides Crappy Tire.

(Note that the Dick Smyth story came up 3 times, but that was an appliance complaint for Home Depot).

Compared to the other searches, there is a huge difference in the number of complaints for Canadian Tire. No other store had more than a few Canadian pressure washer complaints, and some stores had none.


Next, I’ll report on what I found in the Canadian Tire stores near me. It was also quite interesting.

Originally Posted by DavidLeR

This is the 3rd part of my report on refund policies at Canadian Tire.

-----

3 – Internet Complaints

To compare the various refund policies at major Canadian retailers, I’ve been Googling the following phrase:

canada refund "pressure washer" problem complaint “store name”

So far, I’ve replaced “store name” with “Costco”, “walmart” and “home depot”. Feel free to duplicate my results for the various stores, and now for “Canadian Tire”.

My analysis only involved the first 40 hits (4 screens). 22 of them were complaints about pressure washer returns at Canadian Tire. This site (Canadian Tire Sucks) got several matches, along with Red Flag Deal, Complaints Board, “pissedconsumer” and others.

The other hits were about general consumer information, product reviews and other complaints. There were no complaints about pressure washer refunds from any other retailers besides Crappy Tire.

(Note that the Dick Smyth story came up 3 times, but that was an appliance complaint for Home Depot).

Compared to the other searches, there is a huge difference in the number of complaints for Canadian Tire. No other store had more than a few Canadian pressure washer complaints, and some stores had none.


Next, I’ll report on what I found in the Canadian Tire stores near me. It was also quite interesting.

As part of your analysis did you happen to consider that canadian tire sells more pressure washers then anybody else in canada? Just wondering

So your comparison would be like doing a Google search for number of recalls or defects or warranty work on cars General Motors vs. Subaru lol guess what, there's 10 times more GM's then Subaru's so naturally the number of complaints is higher.
Just somethign to consider with your "statistical analysis"
I do of course know that this type of information does not support your pre-determined outcome so I will assume it won't get factored in.

Feel free to provide some verifiable data on the relative market shares for pressure washer sales in Canada. Then we can have a look at updating the informal and unscientific findings for ‘Internet Complaints’ for the various retailers.

While we are waiting for you to come up with that, we should all make sure and tell our Mothers and our friends and neighbours that:

- Canadian Tire is the only major retailer to have either a “repair only” or an “exchange only” policy, where customers can’t get any refunds, ever, for defective products.

- Canadian Tire is the only major retailer that will insist on sending out-of-the-box defective products away for repair, instead of giving the customer at least an exchange.

- Canadian Tire’s web site doesn’t even mention their unique restrictions on refunds and exchanges.

- The only way to know if a product can be refunded by CT is to ask about each individual product, either at the 1-800 number of at the Customer Service desk.

- Many products at CT don't come with any warranty at all.


Oh, and I see you want to be the first on the board with a CT lie today:

"Just somethign to consider with your 'statistical analysis' ..."

I knew it wouldn't last!

Hmmmm how about no!

Everytime someone provides you with verifiable information it is claimed "liar"
Find it yourself.

While you're at it find the Top 20 Retailers in Canada list, the lawsuits are lawyers statements that "Canadian Tire is guilty of an illegal return/repair policy", the annual profit of a CT Dealer (since you disputed that fact we provided), and the net worth of the Billes Family as you've claimed they are not among the richest in Canada.

You want proof of stuff, provide proof to backup your claims. Apples to apples, good for the goose good for the gander. The response must NOT be....and i quote "we've already provided that information" - that does not count for anything

Originally Posted by CT Challenger

Feel free to provide some verifiable data on the relative market shares for pressure washer sales in Canada. Then we can have a look at updating the informal and unscientific findings for ‘Internet Complaints’ for the various retailers.

yeah it would be great if the ct reps finally starting contributing some hard data to these discussions

instead all weve been getting from them is lot of personal opinion and interpretation - nothing to back any of it up

not very convincing for the average consumer

the advocates (even if they are fakers, whatever that means?) have at least provided convincing evidence

Oh right and i'm asking AGAIN for the products that have zero warranty.

even my plants are warrantied so i'll be interested to find out the answer to this one

Aren't the CT reps just SOOO hilarious???

First they offer nothing but ridiculous opinions and foolish interpretations that fly in the face of all the experts.

When pressed, all they can come up with a few feeble links to irrelevant web sites.

Then they claim that this counts as “verifiable information”!

After that, they restort to outright lies, naturally. And what are we up to now in the Lie List? A full dozen or so?

But instead of offering a humble apology, they complain about being called out as liars! Incredible!

After another round of unproven claims by the CT’ers, they were asked (yet again) to provide some kind of proof to convince the consumers that they aren’t just telling more lies.

Their response was predictable: “Hmmmm how about no!” and “Find it yourself.”

Kinda like being back in the store, now isn’t it??

Personally, I’m finished doing all their research for them. The aren’t convinced? Too friggin’ bad. The only ones I care about are my fellow consumers, not a bunch of greedy liars.

Who cares what they claim to think anyway?

Oh, and check this out:

Originally Posted by Unregistered

The response must NOT be....and i quote "we've already provided that information" - that does not count for anything

It’s pretty entertaining when they try to set up rules for the consumers to follow!

Like they have any say here at all! “LOL hilarious!”

Originally Posted by Unregistered

Oh right and i'm asking AGAIN for the products that have zero warranty … even my plants are warrantied so i'll be interested to find out the answer to this one

They can’t even Google! What a riot!

Originally Posted by Unregistered

Aren't the CT reps just SOOO hilarious???

First they offer nothing but ridiculous opinions and foolish interpretations that fly in the face of all the experts.

When pressed, all they can come up with a few feeble links to irrelevant web sites.

Then they claim that this counts as “verifiable information”!

After that, they restort to outright lies, naturally. And what are we up to now in the Lie List? A full dozen or so?

But instead of offering a humble apology, they complain about being called out as liars! Incredible!

After another round of unproven claims by the CT’ers, they were asked (yet again) to provide some kind of proof to convince the consumers that they aren’t just telling more lies.

Their response was predictable: “Hmmmm how about no!” and “Find it yourself.”

Kinda like being back in the store, now isn’t it??

Personally, I’m finished doing all their research for them. The aren’t convinced? Too friggin’ bad. The only ones I care about are my fellow consumers, not a bunch of greedy liars.

Who cares what they claim to think anyway?

Oh, and check this out:



It’s pretty entertaining when they try to set up rules for the consumers to follow!

Like they have any say here at all! “LOL hilarious!”



They can’t even Google! What a riot!

Experts? What experts? People who post here.....I don't think they qualify.

Give me just ONE example of CTC's return policy being illegal. And of course, we'll all need a legitimate example....not one from faker advocates.

Just one....that's all it would take.....make all the readers believe you.....just one.

Try to keep up with the math....just ONE. LOL!

Originally Posted by CT Challenger

Feel free to provide some verifiable data on the relative market shares for pressure washer sales in Canada. Then we can have a look at updating the informal and unscientific findings for ‘Internet Complaints’ for the various retailers.

While we are waiting for you to come up with that, we should all make sure and tell our Mothers and our friends and neighbours that:

- Canadian Tire is the only major retailer to have either a “repair only” or an “exchange only” policy, where customers can’t get any refunds, ever, for defective products.

- Canadian Tire is the only major retailer that will insist on sending out-of-the-box defective products away for repair, instead of giving the customer at least an exchange.

- Canadian Tire’s web site doesn’t even mention their unique restrictions on refunds and exchanges.

- The only way to know if a product can be refunded by CT is to ask about each individual product, either at the 1-800 number of at the Customer Service desk.

- Many products at CT don't come with any warranty at all.


Oh, and I see you want to be the first on the board with a CT lie today:

"Just somethign to consider with your 'statistical analysis' ..."

I knew it wouldn't last!

Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies.

Originally Posted by Unregistered

yeah it would be great if the ct reps finally starting contributing some hard data to these discussions

instead all weve been getting from them is lot of personal opinion and interpretation - nothing to back any of it up

not very convincing for the average consumer

the advocates (even if they are fakers, whatever that means?) have at least provided convincing evidence

It's not convincing unless they have a legitimate piece of evidence. You know how that works, right? A precedent is set in a court of law.....there is some basis to an argument, etc. Opinions don't make the laws others abide by....they create fodder like this in an environment like this.
Personally, I like it....but there is no way in a million years, that this is reality.