CT Challenger
New member
This is a recurring topic, and right now there are two different threads with two similar discussions.
Consumers understand that simply processing a refund will cost the store some resources, but people who say they represent CT deny that this is significant.
Other consumers say it's only logical that giving a refund for a "repair only" or "exchange only" product will cause a loss for either the store or the corporation, since the manufacturer won't cover the cost.
Some people who claim to represent CT say giving a refund for any defective item never costs Canadian Tire anything - not the store, and not the corporation. Other rep's say there can be a cost to the store.
The main reason this matters to customers, is it makes sense of the store's reluctance to give refunds for genuinely defective "repair only" or "exchange only" products.
The claims by the store of deeply held environmental concerns, or a strong sense of "right and wrong" simply ring false.
With that background, here is a link to what's going on in the Simoniz Scam thread, with some quotations:
https://www.canadiantiresucks.net/personal-stories/68-simoniz-scam-11.html#post4236
And here's some of what's being said in the "Canadian Tire Doesn't Honor Their Return Policy" thread:
https://www.canadiantiresucks.net/g...nt-honor-their-return-policy-10.html#post4239
Consumers understand that simply processing a refund will cost the store some resources, but people who say they represent CT deny that this is significant.
Other consumers say it's only logical that giving a refund for a "repair only" or "exchange only" product will cause a loss for either the store or the corporation, since the manufacturer won't cover the cost.
Some people who claim to represent CT say giving a refund for any defective item never costs Canadian Tire anything - not the store, and not the corporation. Other rep's say there can be a cost to the store.
The main reason this matters to customers, is it makes sense of the store's reluctance to give refunds for genuinely defective "repair only" or "exchange only" products.
The claims by the store of deeply held environmental concerns, or a strong sense of "right and wrong" simply ring false.
With that background, here is a link to what's going on in the Simoniz Scam thread, with some quotations:
https://www.canadiantiresucks.net/personal-stories/68-simoniz-scam-11.html#post4236
"Based on the "code 12" comment from CT_Manager the answer is both are correct. If the store uses said option, they may end up eating the cost. There are other options available that perhaps this Manager is not aware of that will alleviate that cost from the store if a legitimate customer concern arises that falls outside of any warranty, repair, return etc... policy. I do not know who that manager is, or which store he is from. He has defended and represented CT quite well in some of the postings I have read. As a Dealer I know that I have worked very closely with my Management team so that they understand every option available to them to solve a legitimate customer complaint with the least grief and aside from processing costs, which is simply the cost of having staff and doing business, we do not bear the cost. I also trust their judgement that they will not abuse it because at the end of the day someone bears the cost, so it's not right just to ouster the cost onto someone else or some other company."
And here's some of what's being said in the "Canadian Tire Doesn't Honor Their Return Policy" thread:
https://www.canadiantiresucks.net/g...nt-honor-their-return-policy-10.html#post4239
"I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number ... If the store does not contact for Authorization first, that store is *NOT* credited for the return."