More ridiculous rules and excuses, why they can't help you - turns out to be easier for them just to help, instead of screwing people around:
Kennedy F.: Castlegar, BC - At CT (here, at least) cell phone protectors are kept locked up. I I had found everything else on my list, then asked for the cell case. The employee got the case and was walking it to the cashier with me. I suddenly remembered another item I meant to get. She said that the case would be waiting at the front and I could ask any cashier for it. I found my extra item and proceeded to pay. My total came to $172 plus tax. I left, loaded everything into my car including a large piece of furniture, then remembered that I'd forgotten to pick up the cell case. I went back in, receipt in hand, to the cashier I'd dealt with and explained what happened and that my wife had let me know about this promotion. With the cost of the cell case added on, I was about $10 short to make the promotion. I said that I'd find something and be back. The cashier said that I'd have to go to customer service. I found an item worth $25 and proceeded to customer service with my receipt and my story. The only person staffing the customer service booth was wearing a name tag indicating she was the Cash Supervisor. There was one person ahead of me...not exactly a busy desk at the time. I was basically told that it was my fault (agreed) and that they were too busy to make accommodation for everyone who forgot something. I responded, honestly shocked, that it wasn't very good customer service. I asked if she really wanted me to go out and bring everything back in and return it so that it can be processed again through a cashier. She regurgitated the same line about it being busy and that they weren't responsible for people's mistakes. I asked her how much sense it made to waste my time bringing everything back so that it could be returned with her and then re-processed by a cashier. She finally gave in, still deflecting blame back at me and "warning" me that she would only do it this one time. Once she was doing it, the process took maybe 2 minutes to complete. During this whole exchange there wasn't another person in line for "service". In hindsight, I wish I'd returned my entire order and never set foot in the place again. No wonder CT is pretty much non-existent in urban centres where people have choices of where to shop. Canadian Tire deserves the reputation it has. Next time I'll make the drive to Walmart in Nelson.
And CT responder - please don't bother telling me to contact your customer service by email. This is my story, feel free to pass it on to them. They're welcome to message me on Facebook.