Auto complaint follow-up:
Jane W.: How does Canadian Tire damage your car, and then let you pay to fix your car?
October 30, just before Halloween, the case I’ve never imagined happened. Canadian Tire, such a famous and big company will do so vile and despicable things. They damaged my*car, stole some parts of my car, then supposed to charge me hundreds of dollars to fix my car.
October 3, I went to Canadian Tire to fix my car because there was slightly noisy sound when I used the brake. I told them noisy sound was the only problem of my car. Then they charged me more than four hundred dollars to fix it. That time they told me one part of brake system missed. OK, I bought it although my car has never lost something in my 8 years’ driving experience.*
After two weeks, the noisy sound was still there, so I went to Canadian Tire again when my time was available. I think they would fix it because I had warranty. But, NO!!! When I told them my car was still noisy, the service didn’t check my car (Even he wasn’t willing to serve me, bad service). Instead, he told me they highlighted in the invoice there was another reason may affect my car. The noisy came from two reasons which they’ve never told me before. They didn’t check my car, how they knew why my car was noisy, how they knew it wasn’t because of the part they fixed? Or they want to evade the responsibility? After two hours argument and my request, they went to check my car. Before they checked, they asked me if my brake was shaking. I told them, no. The noisy is the only problem. After they checked, they told me parts of my ABS system were crashed. This became the third reason of the noisy. When I went to see, some parts were missing again. How many reasons of my car’s sound on earth? Why not tell me one time? OK, maybe, I would pay. Then they asked me to drive my car with the service. This time I found some special about my car, the ABS system light and 4*4 light were on which had never on before. I asked the service, he said because parts were missing. Now I realized parts of ABS system were missing wasn’t an accident, it was Canadian Tire did intentionally. At 12:10 PM, I had to leave because I should go to college course. When I drove to school, I felt my car had serious problems now. When I started the engine, the brake almost didn’t work. My car and I were in danger. This symptom affirmed my judgment. After school, I went back to Canadian Tire to complain, they didn’t give me feedback.
My conclusion is being careful when you went to Canadian Tire car department because they will use all kinds of ways to make you pay money there. They will damage your car or steal parts of car. Canadian Tire is not the original Canadian Tire.
