Elaine C.: I ordered a set of 4 Michelin X ice 3 tires on Sunday October 21st. The website said I would receive an e-mail from the store and I could phone to SCHEDULE installation. Got the e-mail a week later, called the store and was told, "No appointments for tires." I was pretty disappointed with the misinformation followed by the terrible attitude of the automotive staff. You're website is deceptive - and many of the store staff are rude!