Canadian Tire Complaints on facebook - People Hate Crappy Tire!

Sue Archibald Mailloux Smith Canadian Tire Corporation:

Dear Allan MacDonald and TJ Flood,

Today, a couple of my family members were in to our local Canadian Tire store in Tilbury, Ontario. My mother was interested in purchasing the Bushlife Neoprene Chest Waders that were advertised at 50% off. The regular selling price was listed at $79.99 and on sale for $39.99. The Spring flyer is in effect from Friday April 10 to Thursday April 16 2015. Product # 77-1565X
When my Mom inquired about the Neoprene waders that were advertised, the sales person brought a pair of nylon coated waders stating that they were the ones that were on sale. Mom stated that the ad said it was Neoprene waders that were on sale not nylon. The sales person then said the waders had a Neoprene insole. Naturally my mother was not happy and so they asked to speak to a manager. Another salesperson, came stating that he was quite busy and said that an error must have been printed in the flyer and if they wanted the waders at the sale price of $39.99, that the nylon waders were what was on sale at that price.
Needless to say, our family made the drive to the Canadian Tire store to purchase Neoprene waders, only to be informed that Neoprene was in the insole only and the outer covering was nylon. Not only was the product not as advertised, my Mom received poor customer service. They left the store without the Neoprene waders which they had drove into town to purchase, and they also left with the feeling that Canadian Tire could have cared less.
My Mom is an 80 year old woman who has spent considerable funds over the years in Canadian Tire. When I heard of this happening to her today, I felt compelled to write. If a business is to thrive, it should at the very least provide a shopping experience that leaves the customer satisfied. If even half of the customers walked away from the store feeling disappointed or upset, no doubt, a business would not survive very long. Surely, there must be a better policy then what was shown to my family today. What ever happened to customer satisfaction in providing what the ad stated? Neoprene is not nylon, and sadly they drove to town for Neoprene waders and went home with nothing.
Looking for your reply regarding this matter,

Sue S. on behalf of Laura A.

Candace J.: I bought severalpieces of the Maximum metal storage benches, cabinet, etc. When putting them together one of the panels was badly dented (in box) I went to Medicine Hat store and manager's solution was to take a part the build and return for floor model (which was used and abused) or take a part the build for refund. A solution would have been to call another store and have that panel sent asap. I am not supporting a store that does not stand behind its merchandise. Now I am packing up everything I have ever bought within the last 90 days. Going to take a few trips! Thanks Adam!


Candace J.: Calling customer service didn't do a thing! Just delayed the tear down and return of $2,000 worth of purchases. As a new home owner who needs everything I'll now go get it from Costco.

Chris D. D.: My experience with canadian tire products is not good, this year alone I have returned four or five electronic appliances because of failure, and I know how to take care of stuff. I almost expect them to fail now? Won't be long before I smarten up and stop buying stuff other than oil there.

Crappy Tire: inventing new ways to suck since 1922:

Janine M.: I'd just like to say your policy, apparently, according to a hopefully misinformed checkout girl, on holding items is TERRIBLE. I just spent over an hour going through the Langford store, collecting together a variety of items to the tune of about $230, with three young children in tow. When I got to the tilt the debit machine was not working with my card. My card works, but the machine wouldn't accept it. So I told the girl I could run over to the bank, which is not 5 minutes away, and get cash instead. But that apparently meant they had to put EVERYTHING back on the shelves, including heavy bags of soil. How is this my fault? Why was I punished for trying to shop at your store? One child ended up bawling of course because the toy we were going to buy had to go back, and the bay also decided to chime in and start bawling. So off to the bank I went, where I used my debit card at the machine and got the cash. Then back to the store I went, within a handful of minutes. Then I had to go all over the store to collect everything again. In the end I stood around crying for a while because apparently that is just how I respond to unfair events and stress. When your machines are not working and your customer is willing to go out of their way to make things work the policy should not punish the customer. Holding items for a handful of minutes really should just be a common courtesy. This event stole a lot of my time and stressed me out big time. Not impressed.

Stephanie W.: more cut and paste with customer service who doesn't get back to anyone...been there done that...so I have a question..bought a Coffee maker from my local store in 2014...it was having issues but can't depend on our store to do anything that even remotely resembles customer service unless you count laughing at distraught customer Customer service...anyway so contacted the manufacturer of the coffee maker and they indicated we got such a good deal as the model wwas no longer being made since 2013....so does Canadian Tire buy out of date items and sell them at a small discount making it look like we are saving a ton when in fact it's an out of date product only worth what we are paying?

Remember when a CTer asked what, specifically, is wrong with their Crappy Inventory System?

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Douglas C.: I went in to the 2830 Bentall Street location on 3/27/2015

To buy a 56" tool cabinet top and bottom you guys had on sale. they said they didn't have it in stock and would order it and call me.

058-0896-2 $549.99
058-1925-8 $449.99

I get a call on 04/03/2015 but I miss it, I assume its them calling me to say the box is here for pick up; so I go in to pick it up. They then tell me they have the bottom here but not the top and are not sure when they will get the top but I can just keep waiting until it comes in and to walk around the store for a bit while they bring me the bottom. I come back and then another person( I think a manger, had different colour shirt) tells me they cant get the top anymore because its discontinued, and no other stores have an. So I decided no point in getting a bottom if I can't get the top also because it would be very hard to find another brand that would fit properly and got a refund.

Then yesterday 04/12/2015 I went on the store website and it said they now have the top in stock.
so I go in at around 2:20-2:30pm and the customer service and ask them if they had the top in stock (even though they said they couldn't get anymore which is why I got the refund in the first place) they said yes, but no longer have the bottom. once again once piece without the other is useless. so I leave again having wasted time and super disappointed.

I check the website again today after work 04/13/2015 and now it says they have both in stock, I even double checked by calling their store number 604-431-3570 at 7:50pm, I got transferred to hardware, I forgot the person name but they said yes they have both items in stock in the warehouse and that I could go into the store pay for it and get it shipped to the store or my house for free. So I hop in my car right away and drive down less then five minutes I arrive and talking to the customer service. (she was super friendly and tried to help me as much as possible) but she informed me that they didn't have any in stock or in the warehouse and didn't know who I was talking to on the phone with.

I really don't get how your stock system is so messed up that your employees say you have it when you don't and then have it after saying you guys won't be able to get anymore you do have it.

Very bad experience overall service is nice and friendly, but don't seem to be able to get the facts about stock right.

Ok, so I don't fish. But this makes it sounded like CTsucks!


Howard M.: 24 pages of fishing in The Outsider magazine - and not even a single mention of fly fishing. As for the pages of lures for the hardware crowd, treble hooks and barbed to boot! Why not just throw dynamite at the fish?

It will be interesting to see who ends up controlling CanadianTire.Sucks - I sure hope is won't be Ol' Crappy!


http://t.thestar.com/#/article/busi...ks-under-scrutiny-by-regulator.html?referrer=

CTH8R said:

It will be interesting to see who ends up controlling CanadianTire.Sucks - I sure hope is won't be Ol' Crappy!


http://t.thestar.com/#/article/busi...ks-under-scrutiny-by-regulator.html?referrer=

Click to expand...

Does it matter? this is a dead site and has been around for several years. Can't make 100% of the people in this world happy, but the financial results of the good ole Triangle tell the true story. Many customers and increased profits….just a great store….a Canadian store.

Speaking of suckage:


Stacey K.: Canadian Tire is a great big service failure. Period. It's a real shame they use the word "Canadian" in their name. I WILL NOT shop there or support them in any way. The sooner the rest of us "Canadians" do the same - the sooner this place will be gone. And good riddence to them.

Troy C.: Their flyer is full of regular priced items. Claiming they are special buy. When they are not! Not only false advertising , but a bunch of theives!!! They should be a shamed of themselves!

Danny R.: Canadian Tire need to fix the attitude that comes from their employees.

Yu-Mei H.: Poor service... I have to think about twice before I buy anything from here. The service for returning was totally horrible.

Michelle S.: i can relate there products are horrible and if you lose a receipt your an idiot in their eyes , stay away from master craft because it will brake in 2 uses and if you lose your receipt you will be shamed in the store like an idiot !

Rob F.: Why bother with this sale. They will just sell you a peice of crap then refuse to honor the warranty. Will never buy anything from Canadian tire again

Gurpreet B.: Had he poorest customer service at CT yesterday .. Was buying the food processor as mentioned on the sale tag but was denied the mentioned price . The associate removed the Tag as well as tore it off .....saying it's not valid ..

Gurpreet B.: Already send email . Received the tracking no. 908819.
Feeling frustrated as declined the price mentioned on the shelf

Elaine M.H.: BEWARE- I dread the though of spring. Several years ago, I bought a
self propelled, key start lawnmower at CT. It was less than two years when the key start stopped working, the cap fell off and broke and the pull chain kills my arm trying to start. Sadly, it was too heavy for me to life into my vehicle and bring it back which is THE ONLY suggestion / help the store gave me. Now out of sheer frustration, I will sell on kijji the $800. piece of garbage and buy a simple lawnmower that give me no grief. Anyone want an expensive lawnmower ...CHEAP? Lesson learned about "C" Tire.

Chad O.N.: So a friend of mine was recently shopping at a Canadian Tire in Quebec when he was asked to check his "Bag" at the counter. His so called bag is what is known as a man purse, which contains his wallet, credit cards, personal effects etc. and is no bigger than a womans purse. He refused to check it in and was told he could have a store employee "follow" him around the store as he shopped. My friend opted to leave the store and take his business elsewhere. Since when does Canadian Tire treat it's customers like thieves and criminals without a customer having ever committed a crime? It's OK for a woman to carry her purse around the store but if a man does it he is now " a suspicious criminal" ? What kind of store policies are you guys promoting here. Because if this is the case I can also take my business elsewhere.

Tom M.: That same thing happened to me. I was wearing a backpack that I almost have to dislocate a shoulder to get the thing off and I'm asked to leave it at the counter. how do I know the same person will be there when I Finnish? How do I know it might accidentally be given to someone else? And yet a woman can walk through no problem with a large hand bag on he side and a stroller with a large diaper bag on top. A little sexist do you think?
End result is, you don't trust me, I won't trust you and I don't do dealings with people I don't trust.

Stu W.: Same thing here in Cobourg a few years ago. I told them they need a sign or else they are unfairly singling me out, and also discriminating against men. I'm a cyclist, so I have a backpack, but it's always on my back. Next time I went there they had a sign asking people to leave backpacks at customer service. When I was done shopping it took 20 minutes in a lineup to get my bag back. No I take my money elsewhere. I'm happy to show a cashier the inside of my pack at checkout, even if women seem to get a free pass that way too.