Sue Archibald Mailloux Smith Canadian Tire Corporation:
Dear Allan MacDonald and TJ Flood,
Today, a couple of my family members were in to our local Canadian Tire store in Tilbury, Ontario. My mother was interested in purchasing the Bushlife Neoprene Chest Waders that were advertised at 50% off. The regular selling price was listed at $79.99 and on sale for $39.99. The Spring flyer is in effect from Friday April 10 to Thursday April 16 2015. Product # 77-1565X
When my Mom inquired about the Neoprene waders that were advertised, the sales person brought a pair of nylon coated waders stating that they were the ones that were on sale. Mom stated that the ad said it was Neoprene waders that were on sale not nylon. The sales person then said the waders had a Neoprene insole. Naturally my mother was not happy and so they asked to speak to a manager. Another salesperson, came stating that he was quite busy and said that an error must have been printed in the flyer and if they wanted the waders at the sale price of $39.99, that the nylon waders were what was on sale at that price.
Needless to say, our family made the drive to the Canadian Tire store to purchase Neoprene waders, only to be informed that Neoprene was in the insole only and the outer covering was nylon. Not only was the product not as advertised, my Mom received poor customer service. They left the store without the Neoprene waders which they had drove into town to purchase, and they also left with the feeling that Canadian Tire could have cared less.
My Mom is an 80 year old woman who has spent considerable funds over the years in Canadian Tire. When I heard of this happening to her today, I felt compelled to write. If a business is to thrive, it should at the very least provide a shopping experience that leaves the customer satisfied. If even half of the customers walked away from the store feeling disappointed or upset, no doubt, a business would not survive very long. Surely, there must be a better policy then what was shown to my family today. What ever happened to customer satisfaction in providing what the ad stated? Neoprene is not nylon, and sadly they drove to town for Neoprene waders and went home with nothing.
Looking for your reply regarding this matter,
Sue S. on behalf of Laura A.
Dear Allan MacDonald and TJ Flood,
Today, a couple of my family members were in to our local Canadian Tire store in Tilbury, Ontario. My mother was interested in purchasing the Bushlife Neoprene Chest Waders that were advertised at 50% off. The regular selling price was listed at $79.99 and on sale for $39.99. The Spring flyer is in effect from Friday April 10 to Thursday April 16 2015. Product # 77-1565X
When my Mom inquired about the Neoprene waders that were advertised, the sales person brought a pair of nylon coated waders stating that they were the ones that were on sale. Mom stated that the ad said it was Neoprene waders that were on sale not nylon. The sales person then said the waders had a Neoprene insole. Naturally my mother was not happy and so they asked to speak to a manager. Another salesperson, came stating that he was quite busy and said that an error must have been printed in the flyer and if they wanted the waders at the sale price of $39.99, that the nylon waders were what was on sale at that price.
Needless to say, our family made the drive to the Canadian Tire store to purchase Neoprene waders, only to be informed that Neoprene was in the insole only and the outer covering was nylon. Not only was the product not as advertised, my Mom received poor customer service. They left the store without the Neoprene waders which they had drove into town to purchase, and they also left with the feeling that Canadian Tire could have cared less.
My Mom is an 80 year old woman who has spent considerable funds over the years in Canadian Tire. When I heard of this happening to her today, I felt compelled to write. If a business is to thrive, it should at the very least provide a shopping experience that leaves the customer satisfied. If even half of the customers walked away from the store feeling disappointed or upset, no doubt, a business would not survive very long. Surely, there must be a better policy then what was shown to my family today. What ever happened to customer satisfaction in providing what the ad stated? Neoprene is not nylon, and sadly they drove to town for Neoprene waders and went home with nothing.
Looking for your reply regarding this matter,
Sue S. on behalf of Laura A.