Default Do NOT deal with Canadian Tire Auto Club or ABC Towing Ever!!
Here is my story. It is January 10th and I'm driving in Burlington, when my car decides to die on the side of the road. I had just recently paid for a yearly membership to the Canadian Tire auto club and called them to come tow my car. At first I was going to have it towed to Canadian tire, but after dealing with the service guy decided to have it towed to mississauga(family friend)
Upon arrival, the tow truck driver seemed quite pissed that he had to go all the way to mississauga from burlington. After hooking up my car, I left him and walked the rest of the way to work. This was at about 530pm. The next morning I get a call from my mechanic saying there is a $100 parking ticket on my windshield, and the tow truck driver had parked my car improperly. I was furious!!
I called Canadian tire and demanded they pay for the ticket. The customer service guy told me to call the tow truck company(ABC Towing) and deal with them as they are sub-contracted through Canadian tire. After calling ABC, and talking to the owner(the one who towed my car) He basically laughed in my face and told me the ticket was not his responsibility; that he had towed it and left it in the designated spot, and that someone must have shuffled the cars at night(the door was left unlocked. I told him that was preposterous as my car was disabled, and no one just walks up to a car and shuffles it for the sake of being funny. I got nowhere with him.
I called Canadian Tire back, and they said they would file an incident report about the situation and have a District manager call me regarding the situation. So while waiting, I decided to take another trip to the mechanic, and after talking to him, he told me his assistant had been there until 930pm and the car still hadn't arrived - the ticket was issued at 1010pm. He showed me where the car was left, and it was parked in a zone which CLEARLY stated "parallel parking only". Not only did he not parallel park my car, he left it parked, and sticking out of the lane quite a bit(to interfere with other cars passing by.
Now I am beyond furious! I called Canadian Tire once more, and they told me after assessing the situation they were unable to help me, as it is an issue with ABC Towing. Now I am wondering why my car wasn't taken there immediately, and why he parked it that way. I think it had to do with the fact that he was pissed because I changed my mind and wanted it towed to mississauga. I have no idea what else to do. I am currently waiting for a meeting with the parking control of mississauga, and if that doesn't work out I am going to small claims court. Canadian Tire also will not issue me a refund for my membership which I bought about 2 months ago. Does nobody care about the customer anymore?? I don't know how to get my message across anymore without resorting to violence(lol, I would never)
Do you think I stand a chance? Should I sue both ABC and Canadian Tire? I have a friend who is a lawyer so that is not a problem. Any help would be appreciated. It seems like I have lost before I am starting!
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HEAT