Another once-loyal ex-customer discovers that the CT of old, no longer exists:
Dave G.: The christmas before last I purchased a canadian tire wire feed welder on sale, for around 220 dollars. It up and died a year and a half later. I was checking the manual for a possible fuze/breaker issue, no luck, but found it had a three year warranty. After dealing with a less than pleasent and far frm helpful customer service representative (using the term SERVICE loosely) I called a toll free number for a repaire depot.
Unable to repair I get a certificate, for "replace/refund" I walked back to the welders and yes...mine was in stock...happy happy joy joy....NOT. I was told that replacing was not an option because I had only paid 220 for the welder and its now at retail regular price of 399...WHAT????? SERIOUSLY???? So refund it is...well sort of...in the form of a canadian tire gift card. Stuck waiting for the welder to go on sale again I guess.
I then decided that after the anal violation (excuse the expression) I got for getting a "deal" at canadian tire was not going to happen to me again, kicked in the extra cash and bought it at full retail for 399. It was the last one, box was open but looked like it was just open and never removed ( not the case at all!!) I then, just a day or two after, I got a serious back injury, and wasnt able to walk let alone pull out the welder and get back to my projects.
So finally after a couple of months I pull it out for a quick welding repair, and the "trigger feed" was broken and jamming up the wire feed. Oh well..it has a FULL warranty....right? HA ha ha ha ~snort~ ha ha , what a joke. Recalled the 90 day store exchange in the warranty info i repacked it n headed up to canadian tire once again.
Purchace date..06/16/2013...return date..08/16/2013....yeah baby...I am going to get satisfaction.....good grief will I ever learn? The more pleasent young lady at canadian tire customer service (using the term SERVICE ever more lightly) informs me it only has a 90 day exchange and im too late ( I`m sure thats what she said) being in a very foul mood (layed off frm my job permanently, and still in severe pain) I decided to take the high road and not allow her to hear my misplaced (somewhat) aggression, and walked out.
Took the welder to the repair depot, and just got it back (working even!) (add shock) on 09/16/2013. I have over the years, being a car guy, automotive electronic tech, fabricator, and all round tool guy, spent thousands and thousands of dollars (often more than the competition because canadian tire is CANADIAN)
Well let me tell you....I will never shop canadian tire ever again, friends, family all have been informed that I wont accept gifts from there either. friends an the rest of the public will also read this as a warning to all the fair treatment I, a very loyal customer has received.