I get a good laugh and then, I also shake my head in disappointment. I can believe some of the comments I read but, it's unfortunate that so few live in a "it's about me" world. When I say "few", I mean the ones that have no idea what they are talking about. The days of Sears and Eatons, are over. Even Walmart is not so "forgiving" for those that just have to try something and expect that they can just take it back, because they don't like it. If you all believe that this is the cost of doing business then why have the companies that I mentioned, including Canadian Tire, have had to stop the bleeding. SEARS, in it's hayday, used to have the motto "Satisfaction guaranteed or your money refunded". I remember that you could buy pretty much anything and return it within a year and any BS excuse for why you didn't want it any more was accepted and they gave you your money back. They also had a system of warehouse stores for "gently used" products, trying to recoop their losses by selling under cost, maybe the vendor helped, maybe not.
When it comes to service though, there is no excuse. People who are paid to serve people have to do it emphatically and be real. Customers who have a problem need to be served professionally no matter what. I am sick of hearing how a person is deemed rude just because they say no however. These are the "it's about me" people. If you have time to write on blogs, you have time to research before you buy. If you need warranty work, hold on to your receipt. That's your proof of purchase. Just because it reads Mastercraft or Motomaster on it, doesn't mean your entitled to get it repaired, replaced or refunded. Don't forget, Canadian Tire employs about 60,000 Canadians throughout their system, not a small number and we all know someone who works or worked there before. If you have a real problem, most stores will make it right but they can smell through BS too! Be real and they'll do right by you.