Naturally, the Crappy People want to have the best of both worlds.
They want to save the cost of a true "No Quibble" (their term) return policy, which would mean the store paying more for the products, or 'eating' the cost of returned goods that can't be resold.
But at the same time, they want to continue to get the increase in sales that result when consumers think they can bring something back if they are not happy with it. Basically, when a customer is 'on the fence' on a purchase, they are more likely to buy it if they think, "We'll, I can always bring it back, if it doesn't work out".
Consumers are aware that all the other big stores have a policy like this, and CT used to operate this way, so consumers can't be blamed for assuming that it's still true of CT.
But instead of being honest with consumers about their real policies, the Crappy People do nothing to correct this misperception, and actually continue to claim they have "Easy Returns"!
Sometimes, when consumers like Steve finds out the hard way what the policies actually are, over at The Red Triangle of crap, they generously uses their time to warn their fellow Canadians about this trap. And how do the Crappy People React?
Clarify their policies to their shoppers?
Straighten up & get back in-line with all the other retailers?
Nope, instead they attack and ridicule the consumer, with absurd claims about how 'most people' allegedly shop.
Despicable!
They want to save the cost of a true "No Quibble" (their term) return policy, which would mean the store paying more for the products, or 'eating' the cost of returned goods that can't be resold.
But at the same time, they want to continue to get the increase in sales that result when consumers think they can bring something back if they are not happy with it. Basically, when a customer is 'on the fence' on a purchase, they are more likely to buy it if they think, "We'll, I can always bring it back, if it doesn't work out".
Consumers are aware that all the other big stores have a policy like this, and CT used to operate this way, so consumers can't be blamed for assuming that it's still true of CT.
But instead of being honest with consumers about their real policies, the Crappy People do nothing to correct this misperception, and actually continue to claim they have "Easy Returns"!
Sometimes, when consumers like Steve finds out the hard way what the policies actually are, over at The Red Triangle of crap, they generously uses their time to warn their fellow Canadians about this trap. And how do the Crappy People React?
Clarify their policies to their shoppers?
Straighten up & get back in-line with all the other retailers?
Nope, instead they attack and ridicule the consumer, with absurd claims about how 'most people' allegedly shop.
Despicable!
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