Did you remember to plug it in? Just asking.
It is so true. I bought a vacuum cleaner in 10-30 shopping mall CANADIAN TIRE, brossard, quebec. The vacuum was broken, not working for the carpet, even the light was not on. Next day I went back to return, I was told the same thing, NO RETURN, EXCHANGE ONLY TO VACUUM FAMILY PRODUCT!!! I regreted so much I bought it in canadian tire. NEVER BUY FROM CANADIAN TIRE!!! I will tell all people around me too. CANADIAN TIRE SUCKS!!!
Hello. Which vacuum was this? Did you have the receipt? What was the reasoning that they would not allow for a return? Thanks
don't see how the particular vacuum matters hes sayin this holds true for all of em
id expect if hed a had a receipt an exchange for a newun wouldnt even be put on the offer
reason seems to be cause its a vacuum. end of story
dont sound right to me. ya need to have faith in your machinees or they aint worth a darn
maybe laws in q beck are different. i thought they were better at least for the customer
never heard o this before for vacuums. seems like perty much anything whats got a motor in it is fair game
WTF is that rambling?
i expect if he or she had come in without a receipt they'd a turned him away right off the bat. instead they offered an exchange.
I was at the Bentall Street Canadian Tire location in Vancouver this evening with a family member who was wanting to return an unopened smoke detector trio. It was within 90 days, I think it's only been 33 days. I don't believe smoke detectors fall under the category of the 'electronics that may only be returned within 30 days'. The manager certainly didn't say so. What the rude manager did say that it had to be returned within 14 days, and that was the refund policy and it's like that in all stores in general, that we should know that- it's common sense. Now nowhere on the receipt does it say it's 14 days. When my family member asked for the manager's name, she walked away VERY quickly, ignoring the question. Is it just me, or is this just plain ridiculous on the part of Canadian Tire? I tried calling Corporate Customer Relations but they're closed. I may try again tomorrow but I don't know if there's a point. Does anyone know anything about a supposed CT 14 day refund policy?
I have had a bad experience at the vancouver - cambie & 7th avenue store with customer service supervisor 'lolita' stating that they will not do return for refund even when I attempted to return a product within 90 days.
It's easiest (but not always easy) if it's in an unopened box and you have a receipt.
If it's at least resellable, that helps.
Lots of people just try another store when they have problems. Results vary.
If it's defective, the stores might stand to lose money, so it can be an issue.
If it's one of their nasty "repair only" items, you will probably have a problem.
There is no 14 day return policy on any item CT sells. If it was unopened and unused, then you have 90 days on that item. Call corporate customer relations, they will call the store to have it resolved.
There is no defective issue "where the store stands to lose money". And repair only items have that printed on the receipt. Smoke detectors are not one of those items.
Hello,
I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number. Many times customers return a faucet when it is leaking (part of regular maintenance of "wear and tear") and use this as a reason for return. In these cases authorization would be denied if it is a simple matter of giving the customer the correct replacement washer/cartridge.
If the store does not contact for Authorization first, that store is *NOT* credited for the return.
In regards to the 14 day policy, since many stores are franchised, the return policy can vary by store, same with price adjustments (which is not actually a policy of any store)
Regards
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