Returning Unwanted Goods - CT Has the Worst Policies

Oh, what's REALLY hilarious about Angry Sangria Guy?

This was supposed to be some big and bad "Oooooh, Canadian policies are getting worse" story.

Ha-ha! Total fail!

If anything, it suggests the opposite: that Canadians are over-due for some American-style return policies!

(But I DO feel bad for the Americans, though. They've been getting spoiled compared to us - but I can't help but feel bad for them, with such a lenient.)

Now, wouldn't it be great if WE could have their 'reduced' return period of .... "any time for a full refund".

That would be SO AWESOME!

Imagine how much MORE business would lose to Costco Canada??

We should all thank Mr. Angry-Sangria-Guy for pointing that out to us!

LMAO!

1wildhorse said:

hmm so costco has reduced the time to take back stuff IN CALIFORNIA to 90 days,and is extending their warranties to cover these appliances to 2 years and you think thats bad?you buy a similar product from CT you dont even get one HOUR to bring it back if its out of its box.....
and i took the time to read the sears policies.bearing in mind this is a mainly delivery service,i dont find their returns policies that bad apart from the $75 fee on large goods.nothing about a repair only policy on many of CTs products.in fact the only non return for such items seems to be for FLOOR models,which in many cases are alredy damaged cosmetically in some way.again nowhere near as bad as CT.better examples please sangria

Click to expand...

Was not about the return policy. It was about people commenting on how others abuse generous return policies which ruins it for the rest of consumers.
As for Sears, that was their new customer satisfaction policy. Does not cover used items. Does not sound like that would satisfy ct8tr or CTgallenger.

um our main gripe(or mine is anyway) is about products that are defective from new.obviously you have to use them to determine they dont work properly and as far as i can see sears doesnt have a repair only policy on these items.maybe after 30 days it would be a repair but not within a day.....and if you use something and find out it doesnt serve the purpose for which you bought it for?i never had a problem with any of the other main retailers.canadian tire on the other hand....check out the snow blower thing TODAY...thats the kind of customer DISSATISFACTION we are making people aware of....

Interesting diversion, about what some motor-heads think about next-year's change to a U.S. retailer's policy for electronics.

Sounds like they'll discuss anything at all on that site - makes me wonder why Sangria-Angry-A is even on this site, since that other one is so awesome.

Oh, wait: you can get kicked off that other one, if you try to pull their favourite kind of sh*t over there - LMAO!

It's always fun when a CTer initiates a head-to-head comparison between their policies, and those of superior companies.

But this Angry-Sangria thing sure broke some records, saying, "No! No! I never wanted you to compare our Policies! Stop! Stop! You'll see how much ours sucks!"

LMAO!

Woo-hoo!

Another chance to point out how much CT sucks, for unwanted merchandise!

And to rub the Angry-Sangria's nose in all their misrepresentations!

Sangria5 said:

You might want to read this

https://secure.sears.ca/content/customer-service/shipping-and-delivery/returns

Satisfaction guaranteed but what is that "unopened" part all about then?
What about the long list of exceptions?
Why the mention of warranties?

Does not sound like I can get satisfaction if I use it and just don't like it. Not that it matters, Sears just announced closing several flagship stores.

Click to expand...

That "unopened" part?

It only applies to software. Pretty common. Ditto for any digital media, actually. It's a copy-right thing.

Nice misrepresentation, there! Just like the old Angry CT Guy days!

But what about Crappy Tire? What things have to be unopened if you want a hope of returning them?

Everything that comes in a package!

LMAO!

Sangria5 said:

You might want to read this
What about the long list of exceptions?
Why the mention of warranties?

Click to expand...

Exceptions?

Just the usual: gift cards, customized items, etc. Actually, Crappy Tire's list is LONGER, LOl!

And warranties? I don't see anything on there AT ALL about warranties. But CT? Just about everything they sell is non-returnable, and if it's defective, it instantly defaults to a manufacturer's warranty!

Thank you SO MUCH, S-Angr-ya!

You made my night!!

Sangria5 said:

It was about people commenting on how others abuse generous return policies which ruins it for the rest of consumers.

Click to expand...

An interesting theory.

So, customers are to blame for Crappy Tire's decision, to impose the worst return policies among all the big Canadian retailers, huh?

Makes me wonder: how is it, that these 'abusive' consumers, somehow only went into their local Crappy Tire store, to inflict their abuse and exploitation upon poor, old CT?

And when Ol' Crappy slammed the till shut a few years back, where did all these 'store abusers' go to? Did they suddenly clean up their act? Suddenly fork out for Costco memberships? Or was this around the time Walmart came to Canada, and all the abusers start 'renting' things there?

No, it just doesn't make sense, that this store-destroying flock of nation-wide abusers somehow disappeared, or were somehow misarmed by Costco/Walmart et. al.

What does make sense? Crappy saw a chance to screw over their once-loyal Canadian customers.

After all, nobody would notice at first, right? Crappy would keep their new policies under wraps. In fact, they'd leave that big "Easy Returns, Keep Your Receipt" sign up on the wall, to avoid suspicion.

Because people wouldn't find out right away. Not when they are in the store aisles. Not when they go on the web site (if they even GO on the site). Nope, people wouldn't find out until to was too late: until the purchase was made, the product failed, and they went to the returns desk.

That's where you'll see many stores have a new sign. One about a different kind of abuse: verbal abuse from angry customers who are being told for the first time, that the store they once trusted, no longer stands behind what they sell (i.e., no longer cares about Customer Satisfaction), and is cheating people.

Those new signs? They warn the soon-to-be-ex-customers of the actions the store will take, if the cheated customer lets their sense of betrayal overwhelm them.

And now, the final insult.

The horrible policies, that people are discovering, once it's too late?

The store is going to blame you for that, too.

Nice job, Crappy People!

thats the thing sangria if you want to make points about how bad other stores are,believe me we DO read things through and we DO compare.and nothing youve said so far does anything other than to prove our point that CT has THE WORST policies of any major retailer in canada.

The Angry Sangria Guy posted so much crap last night, I realized this morning we are still catching' up!

Sangria5 said:

As for Sears, that was their new customer satisfaction policy. Does not cover used items.

Click to expand...

Well, lets have another look.

https://secure.sears.ca/content/customer-service/shipping-and-delivery/returns

Here are some words you will NOT find there, for in-store purchases:

- unopened.
- unused.
- original condition.
- resellable.

So, yet another attempt to make it look like other stores suck as much as Crappy Tire does.

Nice try, Angry CT Guy! Welcome back!

(I see they've finally dropped this pretence of being this babe-in-the-wood, doe-eyed innocent, who is just asking naive questions: "Gee, don't they all suck as much as CT does?"

LMFAO!

Something else needs to be pointed out:

The Crappy People have been saying for years that they have never, ever lost even a single dime by giving a customer a refund.

No way.

No how.

Never happens.

Never lost a nickel that way.

See https://www.canadiantiresucks.net/g...es-crappy-tire-lose-money-giving-refunds.html

But here we have a CTer actually pushing the idea that, yes, retailers lose money from giving returns!

Thank you, Angry Sangria CT Guy (or whatever name you are posting under this week!

Thanks for finally caving in, and admitting what we've all known, all along! That Crappy Tire loses money if they give returns!

But why would they spend so much time lying about it, denying it, and covering it up?

Because it reveals that greedis their true motivation for screwing over consumers at the returns desk!

Instead of being honest, they feel customers a lot of BS at the returns desk.

"Oh, it's just a policy we have to enforce."

"It's not our decision, it's what the manufacturers insist on."

"No, we don't lose money when we give refunds. That's just a myth."

Nice job, Angry CT Guy!

It's been so great having you back!

I'm still laughing about S-Angry-A's epic fail!

Thanks for brightening my dreary Monday morning, CTer!

its a good convoluted way of actually deep down agreeing with us maybe....obviously he cant actually say it out loud it might be bad for business!!

Ct8r and CT Galenger interpret their own way for obvious reasons. The best part of the Internet is that you can google any company any time and get a host of sites that will lead to commentary. Everyone has an opininon and they don't all match. If you google this site it only has 4 or 5 million sites with more traffic

I am not sure what you are reading but it looks pretty clear to me. CT Galenger refers to red flags commentary and what a lot of people think. That is probably worth a read too. A lot of opinions there from many different people. It is a real blog or forum.

Something else that’s pretty funny:

A CTer decides to post a story about the superior return policies for unwanted goods at Costco.

He posted it on a thread called “Returning Unwanted Goods - CT Has the Worst Policies”.

And then he gets all offended.

Why?

Because he claims his post wasn’t about return policies at all!

Sangria5 said:

Was not about the return policy. It was about people commenting on how others abuse generous return policies which ruins it for the rest of consumers.

Click to expand...

LMAO!

yes i noticed that too.actually i take my hat off to costco here.the idea behind their new policy is to basically stop people buying say a TV then returning it a year later and getting an upgraded model for the same price.so i think 90 days is reasonable here,but they didnt just reduce the return time,they EXTENDED the warranty to 2 years for faulty products.id like to see CT even come within 10 miles of that one....

Ok, hold the phone!

The severity of S-Angry-A’s misrepresentation has been completely missed!


It sounds like this “new” policy kicks in next year, right?

But here’s the thing:

S-Angry-A dug up some old post from an ‘archived’ thread, on the forum they love so dearly!

And the date of this “new” policy?

The most-recent post was on … (wait for it….) …. 03-01-2007 05:41 AM

That’s right, folks. The “new” policy started over SIX YEARS AGO!


The full thread, with dates is here:

Costco's NEW Return Policy - Beyond.ca - Car Forums

(I guess it would have given things away, if S-Angry-A had given us full disclosure - like their own policies, LOL!)

And check out the date on the DailyTech article: February 27, 2007.

DailyTech - Costco Changes Return Policy to Curb Abuse

Way to go, S-Angry-A, for keeping up-to-date on emerging marketing trends!

Got any other ancient posts from your Automotive site?

I’m sure that would be, like, super relevant to today’s Canadian marketing landscape, LOL!

hmm funny that.so canadas costcos wont be following in the footsteps of their american counterparts any time soon.omg such misrepresentation as usual.do they even READ the articles?

I know this is off topic but ....

One of the funny things about the CTers?

They keep saying how nobody reads this forum, and nobody posts here.

They keep reading and posting, reading and posting, reading and posting ...

LOL!