Simoniz Scam

Unregistered said:

spring came around last year 09 and i wanted to wax my car so i went to ct to buy some
car wax i bought IT took it home opened unscrewed the top and to my surprise the seal was
open so i did not think anything bad about it until i started using it on the paint i went to wipe
the wax off and to my awfull view my paint was damaged beyond my control!!... i then pissed
mad inradge drove back to ct with the wax got the manager out to look at my cars hood and
drivers side panel where it was damaged i then explained to him that this only happened after buying

bottle of wax from your store that i had no priore knowledge that had been already opened by someone else proire to me buying it manager said we didnt do that you did i said F!%/*k what!!...he said
no,no, the wax you bought was new no way that could happen blame it on the maker of the wax
i freaked...i could not beleive the B.S i was hearing made a police report and taking ct to court
for damages like the other guy says once they got your money Fuck you ct

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I also had a bad experience with Simoniz, they are wht worst product i have ever used, i bought a 2500 psi unit, the 1st time i used it, water leaking everywhere, i tried to return it, they said no, no return policy, So off i go home, call the 1800 fuck you phone number, this is where they tell you to come to one of their stores to get it checked out, after they check out the item, they tell me I owe them 45$ for their time, plus another 40 for a hose and gun, I have owned this unit for 1 day , tried using it once and now i have to pay for a repair, they told me the unit was tampered with and no warrenty.
Now i am losing it, back to can tire, tell them the story, they say sorry nothing i can do.
So what do i do, I stand in front of the store with a huge sign telling everybody about my experience, finally they tell me to leave or they call the cops.
So off i go home, put a big ass sign on my truck, advertising my issue with a loud speaker, I spend the entire day there driving back and forth in front of there store.
Finally the General manager calls me in tells me what is it going to take to make me stop.
I tell him my full refund, my gas and 2 days of bullshit time waste.
So he paid me the MOFO.
Long story short, never give up, you always get what you want.
Canadian Tire sucks .

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JFielder said:

Thank you. You just made my day.

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Unregistered said:

Tell me why you sell these "horrible" items. If you acknowledge the fact that they're awful, common sense would dictate you wouldn't foist them onto your customers. Wait, let me guess, you're going to trot out the old "we're not responsible" mantra again. Which is exactly right...Canadian Tire is blatantly irresponsible.

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Unregistered said:

I notice CT Manager avoided this post entirely.

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Unregistered said:

I notice CT Manager avoided this post entirely.

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guiver said:

Ill take this one... First of all The managers have no control over what CT sells (with the exception of identifying safety recalls), Second it is a well known fact that you get what you pay for. CT sells some pretty cheap shit at a cheap price because there is a market for it. There are lost of people perfectly happy to pay a couple hundred bucks for a cheap ass pressure washer knowing full well its not top notch quality. Now i am not saying it should die after the first use, however lasting only a couple of season is realistic. Now CT also sells higher end product as well such as the Briggs and Straton line of pressure washers. Saying "you know its cheap then why do you sell it" is like saying to someone say working for ford "why do you build cars you know there bad for the environment". Its a rhetorical question that your expecting an answer for.

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CT_MANAGER said:

FYI: I don't OWN the Canadian Tire Corp.
I can say that Canadian Tire for some reason seems to attract customers who like to open up our products. I'm not here to point blame.. But I've personally never worked nor walked into any other business with customers who open up vacuum's, lay them all over the aisle, plug them in and start vacuuming.. Or open up 450 piece sets and leave all the parts all over the counter. Just walk down most any canadian tire plumbing aisle and you will find lots of packages open because customers seem to think they can just do what they want.

That is one big problem we have as a corporation and if those of you wouldn't do this sort of thing, the store and honest people such as yourselves would not have to go thru all this.

I can walk thru sears, zellers, the bay and not see any products opened all up.. Except perhaps for the toy sections when parents leave their kids in the aisle as a daycare and come back 1 hour later.. I can understand the toy situation, but people we are ADULTS.

We don't need to act so childish. It's the dishonest people who make it harder for us honest people.

Just the other day we heard hammering in the back of the store. I walk over to discover a customer has taken it upon himself to take one of our hammers and smashing away at 3 of our 4 $54.99 foldable tables. Instead of looking on the arm to discover the two buttons to press to pull out the legs, he decided to smash them with a hammer trying to get it to work and assuming they were all faultly.

$160 ruined! So while he was making a return, I refused to give back his credit card till he paid for it! Perhaps it seemed mean, but you know.. it's time people take responsibility for their actions.. So the next person if we had not discovered this would have purchased the tables and would have been upset returning them as being defective. Our fault? no.. it was the inconsiderate dishonest customers..

So instead of pointing blame for everything about us, perhaps you should think about what we have to go thru with customers. It's a constant battle to try and keep products in new conditions for our customers. We want you to be happy with the products you purchase. There is always two sides of the story, if you want to blame anyone.. Next time you're in Canadian Tire or ANY store for that matter and you happen to walk next to a customer opening up a box of garbage bags.. perhaps report it to a manager because the next time it could be YOU who got the blunt end of the stick and purchased a box that was opened up at once point (for no reason at all) and you discover 10 missing bags..

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Unregistered said:

It's not like asking that at all, gentle moron. If Ford made a car that broke down on me a week after driving it off the lot, it would be the same scenario. Ford stand behind their product though. Canadian Tire does not. This is why more and more people show up on websites like this. We won't patronize your shitty company anymore. There are plenty of companies out there that will bend over backwards for my cash, and they're the ones who will get it.

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Mike said:

Hilarious story.
I had a similar pressure washer problem. They would not replace it and randomly accused me of leaving it out in cold weather and therefore it broke. Total junk product, but if you sell it, you should be held accountable. I never go for the "not our problem" response.

I left a dead battery, still well under warranty, but not honoured, right in front of their front sliding doors, but wouldn't have the guts to do what you did.

I do have thoughts of a much more stealthy response, like flooding their customer service lines, their website, or using technology to cause the same effect as you did...to tell everyone that Canadian Tire is a low class store who will use any legal loophole to screw their customers.

they will go bankrupt. they used to survive on the fact that they were the big store, but now they have low end products, often seconds or products that other stores won't sell. This is particularly true of batteries, tires AND their business is going to Walmart, Home Depot and Costco. Those stores have found a niche and should survive.

My customer service experience was similar. Thank you, yada, yada, we will forward this to a specialist, yada, yada, then the rejection of my claim for one of a shopping list of excuses. They could say anything, really, and unless you're willing to go to court, or camp outside the store, you have no chance of success. Small claims court is a viable option because it only costs customer about $75 to file a claim, and by the time they get their lawyer involved, it will cost them $5k or more. If the claim is reasonable, they would not consider awarding costs to CT so its very little risk for a reasonable claim. I would urge any and all pissed off customers to spend the time to do that, and a positive outcome might well be an offer to settle it right away.

Personally, I'm gonna try all legit means to inform web shoppers that the store sucks. This means finding ways to get sites like this one at the top of search results for people looking to buy, or by flagging it on shop bot type site. Wish me luck. My object is to damage sales by $500k over the next two years.

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Unregistered said:

I would like to say Thank you too all for this web site. Kudoos. I was about to purchase a simnoiz3200 Pressure washer and will not be going now. You can add about $800 to you goal of F**IN CT. I have stood in lines for returns way to long for this store and want to say I will NO MORE........... Thanks again.. I am about to call and cancel the credit card from them as well.

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Unregistered said:

Personally i would buy a briggs ad straton pressure washer.. But you sir are a fuckin idiot if you base your decisions on things said here. There is probably 10% truth to everything said here... on either side of the arguments. These people are retards whinning on the internet.

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Unregistered said:

Ummm, this seems more like you have an issue with Simoniz, not with CT. I am in no way defending CT, I truly hate them, but seems they haven't done much wrong, other than sell a shitty product. If there is a sign on the unit, saying No Returns, and you buy it, 2 minutes later try and return it, you can't, because there was a sign posted stating no returns, there's no law stopping that. Again, not defending CT because they shouldn't be doing that at all, but seems your issue here is with Simoniz rather than CT.

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CT_MANAGER said:

FYI: I don't OWN the Canadian Tire Corp.
I can say that Canadian Tire for some reason seems to attract customers who like to open up our products. I'm not here to point blame.. But I've personally never worked nor walked into any other business with customers who open up vacuum's, lay them all over the aisle, plug them in and start vacuuming.. Or open up 450 piece sets and leave all the parts all over the counter. Just walk down most any canadian tire plumbing aisle and you will find lots of packages open because customers seem to think they can just do what they want.

That is one big problem we have as a corporation and if those of you wouldn't do this sort of thing, the store and honest people such as yourselves would not have to go thru all this.

I can walk thru sears, zellers, the bay and not see any products opened all up.. Except perhaps for the toy sections when parents leave their kids in the aisle as a daycare and come back 1 hour later.. I can understand the toy situation, but people we are ADULTS.

We don't need to act so childish. It's the dishonest people who make it harder for us honest people.

Just the other day we heard hammering in the back of the store. I walk over to discover a customer has taken it upon himself to take one of our hammers and smashing away at 3 of our 4 $54.99 foldable tables. Instead of looking on the arm to discover the two buttons to press to pull out the legs, he decided to smash them with a hammer trying to get it to work and assuming they were all faultly.

$160 ruined! So while he was making a return, I refused to give back his credit card till he paid for it! Perhaps it seemed mean, but you know.. it's time people take responsibility for their actions.. So the next person if we had not discovered this would have purchased the tables and would have been upset returning them as being defective. Our fault? no.. it was the inconsiderate dishonest customers..

So instead of pointing blame for everything about us, perhaps you should think about what we have to go thru with customers. It's a constant battle to try and keep products in new conditions for our customers. We want you to be happy with the products you purchase. There is always two sides of the story, if you want to blame anyone.. Next time you're in Canadian Tire or ANY store for that matter and you happen to walk next to a customer opening up a box of garbage bags.. perhaps report it to a manager because the next time it could be YOU who got the blunt end of the stick and purchased a box that was opened up at once point (for no reason at all) and you discover 10 missing bags..

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farmer don said:

Have to agree that Simonize is junk Now folks, where do you think the names "Crappy Tire" and "Canadian Trash" come from. When I "was" a [Crappy] Tire shopper the same thing happened with other junk they sell.

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