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Returns, Refunds & Exchanges | Canadian Tire
Returns, Refunds & Exchanges | Canadian Tire
Yet another customer discovered the truth about Crappy Tire's policy for unsatisfactory products: if it's been used, you own it.
This customer found out the hard way that the Crappy Policy is "... drastically different than all other major stores".
It's impressive that they devoted their valuable time to educate their fellow-consumers, "so that others are spared from this experience and potential loss of ability to obtain a full cash refund."
CambridgeTimes Article: Time to review refund policies
I assume the Crappy People will offer up the usual lame excuse: it is up to all consumers to stop by Customer Service before they make any purchases, to find out the real policies that will apply to each item.
Sadly, consumers are still incorrectly assuming that Crappy Tire is like all the other stores, and will stand behind what they sell.
Yes, consumers have to learn to apply the adage "Buyer Beware" each time they venture into a Crappy Tire store.
I also expect the Crappy People will claim that this unlucky consumer should have devoted sufficient research effort prior to purchasing a simple dehumidifier, so that they would have fully understood every mode of operation, and thus known that the fan operates continuously.
Yes, Crappy People are fond of blaming consumers for every problem that arises.
Well, we are sorry for what you went through, Cambridge Consumer!
But thanks for helping get the word out!
Well done!
Yet another customer discovered the truth about Crappy Tire's policy for unsatisfactory products: if it's been used, you own it.
This customer found out the hard way that the Crappy Policy is "... drastically different than all other major stores".
It's impressive that they devoted their valuable time to educate their fellow-consumers, "so that others are spared from this experience and potential loss of ability to obtain a full cash refund."
CambridgeTimes Article: Time to review refund policies
I assume the Crappy People will offer up the usual lame excuse: it is up to all consumers to stop by Customer Service before they make any purchases, to find out the real policies that will apply to each item.
Sadly, consumers are still incorrectly assuming that Crappy Tire is like all the other stores, and will stand behind what they sell.
Yes, consumers have to learn to apply the adage "Buyer Beware" each time they venture into a Crappy Tire store.
I also expect the Crappy People will claim that this unlucky consumer should have devoted sufficient research effort prior to purchasing a simple dehumidifier, so that they would have fully understood every mode of operation, and thus known that the fan operates continuously.
Yes, Crappy People are fond of blaming consumers for every problem that arises.
Well, we are sorry for what you went through, Cambridge Consumer!
But thanks for helping get the word out!
Well done!
Interpretation:
Customer service girl did her job, followed the rules, informed the customer, summoned a Manager when asked.
Manager refunded money to customer as she requested.
What's the problem here? oh I know what the problem is.......you hate Canadian Tire so you ignore the part that says, she got her money back.
Oh and yes...if you have questions about warranty or returns............ASK!!!!
Oh and yes...if you have questions about warranty or returns............ASK!!!!
No interpretation for "CT Easy returns " experience necessary.
The customer only mentions the hassle she's had at Canadian Tire and does not "hate".
Customer brings back equipment because it wasn't working as she had hoped. She gets a "no" from the returns desk woman. Then the customer has to repeat her story again to the manager.
Which brings me to my next point. She did her job "followed the rules". Interpretation, she turned off common sense and acted like a robot following the self serving CT rules to dissuade and deny returns of products that don't work to the satisfaction of the customer, so that the millionaire-every-afternoon-off-owners can keep our money, the customers money . What's wrong with this picture. How many of you were promised a cash refund but were tricked into a time limited store credit instead????
Oh you mean ask like this couple did ask 3 employees before they bought from CT and were still given a major run-around!!!
https://www.canadiantiresucks.net/g...plaints-chat/785-ct-employees-rudeness-3.html
Read again
I said YOU hate Canadian Tire, and as such have made some additional comments about what went on, when you weren't there.
Secondly, the role of a customer service member is NOT to interpret the policy, they are black and white. If it says no return, she has to stick by the no return policy. Tha's when she escalates to a Manager who has authority that others don't. Just like whatever you do for a living, you don't have 100% authority for everything, somethings need to run up the chain. Question for you hot shot.... if there was something you were asked to do by a customer or co-worker that you knew was a policy violation and would cost you your job...as in fired, see you later, would you do it out of common sense? Nope...I guarantee you that you would go through the appropriate channels to get approval'"
That's exactly what she did
Correct. One scenario in one store with one customer does not mean it happens everytime someone asks about a waranty! I'm shocked constantly how thick you are. A couple of complainers about pressure washers, one about a plant and this is your ENTIRE view of Canadian Tire. I say that because you keep going back to the same two or three situations over and over and over. Blind leading the blind on here as far as I can tell. Blind hate that is
Same old CT attitude painting everybody with the same brush. So is that why everybody has to show their ID's and why you record all their private information into your computers for returns and exchanges because you think your customers are thieves? Never mind, it's already been covered extensively.
So, by your tone, you're allowed to interpret but no one else is allowed???? Interesting that you had plenty to comment on but weren't there either. Also interesting that you had nothing to say about the other thread where customers did ask 3 employees before they bought and they still got screwed over and had their character dragged through the mud by the management of that store
As for you comparing me to your retail clerk structure LOL. hilarious. Maybe that's why she's worth every cent of minimum wage given that it's your business environment that would fire her for using "common sense" and have her " look up every little thing in a thick book " like a worthless drone.I answer to no one. Some of us grew up years ago and don't work in retail and have stopped following the chain of command decades ago, because we can and have made it on our own.
Hey slow poke, you're the one in retail, not even in the top 20 list. Your day begins and ends with customers and screwing them over. Don't blame the customers and ex customers for speaking up on getting screwed over by folks like you day in and day out. Your bad reputation has existed for many decades. Is it any wonder why people know you as crappy tire and warn each other NOT to take their cars to you??? You're doing an excellent job of building on your notoriety. So a few bad experiences you say? LOL.Hilarious. Try thousands and thousands all over Canada.
Drivers license information is NOT recorded. there is no place in the returns system to do it!
Bull, you no longer accept returns without receipts. You also require ID with receipts and TAKE our info from our ID's as well. Do you really think the clerk isn't copying our information into the computer as you claim because that's what you do thousands of times a day all over Canada.We use drivers licenses in some cases to verify customer information (name address) when they have no receipt or are using a credit card.
Ever go to a bar? Guess what....some big bouncer at the door asks to view your ID as well!
Actually I had lots to say about that issue in that thread. Character dragged through the mud? LOL holy exxagerate much.
There is not a field in the returns computer system to enter birth date or sex.... and etc does not cover anything. Customer information fields are limited to name phone number and address. Period. Nothing else goes into the computer. there's not even a spot to enter it if a clerk wanted to!Name, address, phone number, birth date, sex etc...copied into your computer. All that readily available online and in the phone book as you claim? Bull shit! It aint. Again already covered and even your IT pro cable puller liar has even conceded that point. Why is that? Because land line usage is way down and has been replaced by cell phones. Cell numbers aint in phone books.
I KNOW that the clerk is not copying the information into the computer beyond name and address. I know this because it simply isn't possible. NOT POSSIBLE, NO PLACE TO ENTER IT! Most stores accept returns without a receipt in the form of in store credit for last sale price. Although it is certainly not required, if its an unused item, most stores will accept it back to stock.Bull, you no longer accept returns without receipts. You also require ID with receipts and TAKE our info from our ID's as well. Do you really think the clerk isn't copying our information into the computer as you claim because that's what you do thousands of times a day all over Canada.
What are you 19 and that slow? We all know they don't have computers at the door with the bouncer thumbing our info in
Yes you did to the point where everything was misconstrued on CT's part and painted the customers as stupid, ignorant and overly aggressive for not knowing they couldn't get a cash refund on a credit card but were " smart enough" to get baited in for a cash refund and walk out with store credit instead, and toss the CT money at the clerk in front of security before heading out. Yeah I was on that thread too.missed again. Point was a bouncer looks at the ID and hands it back. Customer service does the same damn thing.
Don't need to know how a thing about your internal policies and operations to know that you really do treat the customers bad.
No you tried to deceive again which was my point . Your returns desk does more than just look at customers ID for returns/ exchanges with receipt. You take the customers private information down.missed again. Point was a bouncer looks at the ID and hands it back. Customer service does the same damn thing.
No you missed my point on the returns. Somebody has a legitimate return and you want your toady manager to have the final say regardless of the situation. I wonder how many people are denied return legitimate and exchanges because of your "black and white no thinking required " policies.Way to miss the point ...
Oh you're comparing yourselves to the good retailers now? Without BAD retailers like you, my wallet might be a tad thicker, the landfill less full of your crap, and 10's of thousands of car owners would get good repairs instead of bad ones and not have their lives at risk like the lady in the east coast who went through a red light after CT's bad brake jobs. She sued and won. Thousands more like me who feel the same way.Hey speedy, without retail...
I still do know how the world works and because of that I don't buy into your self serving crap.Come one, for a guy who "made it on his own decades ago" you really should have more realistic view and understanding of how things work
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