Stupid return policy to hide employee theft?

Bradley

I want to ask the guy or girl making fun of the canadian tire cat lady. You mentioned that a boy named Resch was permanently brain injured and disfigured when he bought a bike from Canadian Tire. I looked it up and it's true. I think it's a big deal that a boy got injured and the cat lady doesn't care. I like canadian tires and bought one from them this summer and now I wish I hadn't. I want to know how to get the trial information besides calling his personal injury lawyers up because they cost alot of money and I want to get it for free.

I also want to say that I think your right about tim Hortons being worth more than Canadian Tire. I asked my math teacher how you find out how much a company is worth and he said generally market valuation. So tim hortons is worth 6.5 billion and Canadian Tire is worht 4.6 billion. So its true.

Can you let me know here or I can give you my e-mail. Thank you.

Re: Bradley

Unregistered said:

You mentioned that a boy named Resch was permanently brain injured and disfigured when he bought a bike from Canadian Tire. I looked it up and it's true.

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I did a little Googling on "Resch" and found this report: "Doing the contributory negligence two-step on personal injury"

Basically:

"The jury assessed responsibility for the accident 35 per cent to franchisor head office Canadian Tire Corporation Ltd.; 55 per cent to the CCM bike’s Quebec manufacturer Procycle Group Inc.; and 10 per cent to the Fort Erie Canadian Tire dealership operated by Mills-Roy Enterprises Ltd.

"The jury explained it was awarding punitive damages against Canadian Tire Corp Ltd. for failing to implement its professed “safety above all policy,” particularly in failing to communicate to its franchisee the urgency of the safety issue."

Finally, so "real facts".

Thanks DavidLer, but I wanted to know how the other person found the other trial court cases. Maybe I'm getting my terms mixed up but I will come back when I have the right questions. I found some moer facts on Nathan REsch. Canadian Tire lady doesn't think it's terrible what happened to Nathan, from what she said and she didn't give any facts like you, so it's true. I don't think she know's what facts are. I want to know why it took 7 years for it to go to court. I stopped riding my bike and asked my dad to donate it after the bicycle shop makes sure that it's in good condition.

Bicycle crash changed young man's life
Fort Erie man in lawsuit tells court of injuries
Mountain bicycle had been recalled just days before
Jan. 27, 2006. 05:26 AM
LESLIE FERENC
STAFF REPORTER


Nathan Anthony Resch's life changed in a heartbeat after an accident on a defective mountain bike left him brain damaged and his face disfigured.

More than seven years after the accident on a Fort Erie street, the now 23-year-old and his parents, Annette and Mark Crayden, are suing Canadian Tire Corp. Ltd.; the bike's Montreal manufacturer, Procycle Group Inc.; and an associated Procycle company, Gestion R.A.D. Inc.

Resch took the stand yesterday on the first day of the civil trial before Ontario Superior Court Justice Nancy Spies and a six-member jury. The soft-spoken young man wiped away tears as he talked about painful internal and external injuries and the emotional damage he's suffered since the accident May 18, 1998. Resch testified he doesn't remember anything about the accident or much of the 10 days he spent in a Buffalo hospital where he underwent major reconstructive facial surgery.

Resch suffered severe head injuries, including a fractured forehead and lower jaw. He said his tongue was cut in half, part of his nose was crushed and he suffered multiple facial cuts.

The injuries occurred when the front suspension forks separated from the frame of his CCM Heat bike purchased at the Fort Erie Canadian Tire store, his lawyer, Craig Brown, told the jury. Resch was sent flying into the air before crash landing face first on the pavement, the jury heard.

Resch said bone from his hip was used to repair part of his lower jaw. He has a metal plate on one side of his nose and suffers from sinus problems and headaches. Part of his lower lip is sewn to his jaw. Five lower teeth were so damaged he's since had implants. He lost feeling on part of his chin. He said he loses concentration easily and can be emotionally explosive.

Part of a scar on the right side of his head is where Resch said he was "cut from ear to ear" and the skin pulled back to allow for reconstructive surgery.

Well Bradley, great research skills and convictions. As amply demonstrated at this site, most adults don't even have basic skills. That's why they're in retail and beat down customers on one sided return policies to feel better about themselves. One more thing, never post your e-mail for your own security!

The best place to find out about law, trials, cases, or any other questions you may have, is the court house. They've got plenty of people who wouldn't mind helping a young man out. The lawyer talk will get confusing but over time with good questions and research will start to make sense. The hours are long, the issues can be complex and take a lot of time but can be a very rewarding career. Think of how Resch's lawyer felt when he won!

As for why it takes so long to get to trial? It's the real world and is not fair or has happy endings like TV. It's also a case of david vs goliath where canadian tire "mega corporation" to legions of toady's can afford to drag it out for years in hoping that a regular family like Nathan Resch's will run out of money and drop the lawsuit.

You've already heard as much from a ct worker in her retort "I don`t and didn`t deny the lawsuits. I clarified them with real facts. Makes them far less impactful and terrible then you attempted to make them out to be." Now does that sound like a company who cares about their own customers, about people? Kind of makes you want to shop else where doesn't it?

Apply yourself what ever you do and good luck on your next bike!

Ct Me said:

You want public records... here read this. It`s called an annual report
http://corp.canadiantire.ca/EN/Investors/FinancialReports/Annual Reports Library/CTC_AR_2009.pdf
Corporation annual revenue is actually 10 billion, perhaps I should have rounded up. 9 billion was low

As far as I can see you have proven nothing. All you`ve been successful at is dodging the losses you face and throwing insults in retaliation.

I don`t and didn`t deny the lawsuits. I clarified them with real facts. Makes them far less impactful and terrible then you attempted to make them out to be. My point on the Brantford owner was WHO? YOu know the ct owners move from store to store frequently? It could be anyone for the last 20 years or more.

Hilarious that you call me bully lol You began the argument, you made your claims, now you're calling me a bully because you have been unable to step up to the plate. None of your i hate ct counterparts have piped up to come to your aid because you're wrong. All you can do is run your mouth with insults.

step up and play or sit down and shut your mouth.

that will be all

next

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I'm really embarrassed by this. Please note that she doesn't speak for the rest of us. Ct Me, you did pull a number from thin air and most likely would've picked the biggest number even if it was a loss.

CTC old timer said:

I'm really embarrassed by this. Please note that she doesn't speak for the rest of us. Ct Me, you did pull a number from thin air and most likely would've picked the biggest number even if it was a loss.

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I appreciate your concern Old Timer. The number however is 100% accurate. Canadian Tire Corporation posted a hair of $10 billion in revenue in 2009

http://corp.canadiantire.ca/EN/Investors/FinancialReports/Annual Reports Library/CTC_AR_2009.pdf

I have been with the store for 6 years and have worked in all departments in the retail side. After putting up with stupid customers and dumb management and greedy owners for years, I quit yesterday.

It dawned on me why that the owners will never keep their promise and give me full time hours. They and their kids show up in bmw's, can afford vacation homes, nice family trips a few times a year, and go to good schools. That's where all my hard work is going and why I never got full time hours or the raises I was promised. I guess I was pretty stupid to get suckered in for all these years. I'm a pretty decent guy and live by my word and feel ashamed that I held up my end of the bargain for nothing.

In store meetings we were all reminded that we were expendable, and that times were tough and all of us had to share the burden or face cuts. It's hard not to laugh as we all have bills and the owner has another family vacation to go to.

In all my years there I've seen associates and managers take advantage of weaker customers. Customers who were either too old, teenagers, or sleep deprived parents were easily confused. I sold items to seniors who didn't need it. Like camping gear. The conversation would go along the lines of there grand kids and have they gone camping, fishing, playing hockey etc and wouldn't it be a nice to get them a hockey stick. That would get them talking and they would buy more. Returns were an easy one to enforce with or without the policy. Most would give up without fighting. Sale items would ring in at the original price and would get by them, especially if there shopping cart was full. A few of them return for price corrections and would get it if they could make it by customer service. As for those sales items that no one could find management would always blame it on the vendors or someone else. Like a student didn't order enough, the vendor gave too many to the other store or didn't make enough, or head office screwed up the orders but if they bought it at the original price then customer service could adjust it to the sale price. The customer would have a fight there getting the sale price.

And now we ask to see government id. Theres all kinds of information in the store computers that shouldn't be there. We don't really need it but the owners want it to increase sales.

Unregistered said:

I have been with the store for 6 years and have worked in all departments in the retail side. After putting up with stupid customers and dumb management and greedy owners for years, I quit yesterday.

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From what I've seen on this forum, you should brace yourself to be called a liar by the CT defenders, or for loud demands that you provide detailed evidence.

To he/she who quit... if you've had it, you've had it. Retail surely isn't glamarous and for most not a way to get rich. 6 Years in retail is often like 10 years in other jobs, it really is a tough way to make a living.

As far as "dumb managers" and "greedy owners" go.... you're entitled to the opinion. We run businesses to make money, profit is not a dirty word, it's our job. To be at the level of owner/dealer.... one must put EVERY dime that the family has in order to begin. it's an awful big leap of faith for anyone to put EVERYTHING at risk, cart the family anywhere in the Country from Coast to Coast that the Corporation decides is your first store...and go, without option to say no. So if we drive fancy cars or live in nice homes.... deal with it. Thats called reaping the rewards for putting it all on the line!!

DavidLeR said:

From what I've seen on this forum, you should brace yourself to be called a liar by the CT defenders, or for loud demands that you provide detailed evidence.

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Why even bother with facts when they're too fuckin stupid to know how to interpret it. Old timer you want to weigh in on this and help yourselves with a bump in the IQ department? Hands off to you for spotting the rotten fruit in your cart, now if only you'd fire them instead of breeding more.The last CT idiot likes to dismiss court facts and reinvent tried and true means of valuation. And then has the nerve for more back pedaling when challenged. Another clerk talking beyond their pay grade.

Unregistered said:

I have been with the store for 6 years and have worked in all departments in the retail side. After putting up with stupid customers and dumb management and greedy owners for years, I quit yesterday.
I'm a pretty decent guy and live by my word and feel ashamed that I held up my end of the bargain for nothing..

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If you feel that they made promises to string you along go see an employment lawyer. Going by what you've said CT's got lots and lots of money because of folks like you. It's only fair that you wack them over the head to get your cut if they don't hold up their end. Lots and lots of cases like you.

Unregistered said:

Why even bother with facts when they're too fuckin stupid to know how to interpret it. Old timer you want to weigh in on this and help yourselves with a bump in the IQ department? Hands off to you for spotting the rotten fruit in your cart, now if only you'd fire them instead of breeding more.The last CT idiot likes to dismiss court facts and reinvent tried and true means of valuation. And then has the nerve for more back pedaling when challenged. Another clerk talking beyond their pay grade.

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Valuation and revenue are two different things. I merely responded to someone who said CT was small in comparison to Tim Hortons, which as proven is factually untrue! period.

Don't lecture me about business acumen, I promise you, you will not be able to educate me.

Unregistered said:

I have been with the store for 6 years and have worked in all departments in the retail side...

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There's a surprise. Your average canadian tire worker thinking that they're entitled to more. You minimum wagers are nothing more than a bunch of snivelling cry babies mon esti. You don't show up for work, maybe drunk, if at all, screw up things as simple as working the cash, having the right price for the product, keeping the store clean and organized, lie on your hours and steal, and you want to be made full time. I'm sick of it.

I'll let you in on something. I didn't wake up one day and decided to employ all you bums. No, I decided I wanted more for myself and family and did it. Your a grown adult, colis tabernac.

I'm not responsible to you or for you bums. You want to be pampered then live with your parents.

Like I call myself, I'm an old timer. I made my money and put my kids and grand kids through school, and helped maybe a thousand other kids through school too. I live in a very nice house and have a garage and drive way full of mercedes, and a bentley. I'm proud of that. But I have no tolerance for lazy, welfare grabbing bums that think that they deserve a living just for breathing. You want that then go to BC. Alberta ships bums to BC. There you do all the drugs you want.

Now I'm slowing down and run a few tim hortons. I wish I had looked into it sooner as the profit margins are that much better than CT and less headaches.

CT Me said:

Valuation and revenue are two different things. I merely responded to someone who said CT was small in comparison to Tim Hortons, which as proven is factually untrue! period.

Don't lecture me about business acumen, I promise you, you will not be able to educate me.

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aw gawwd the arrogance of such a lowly CT clerk with a scanner. The same one who can't read an annual report or have enough sense to know that profit from Tims is 13.5% vs CT's 3.5% and that revenue by itself is worthless. Clearly doesn't work in the real world but to a CT lifer it's all they know.

Boys and girls, moms and dads pay attention. The world has much more to offer than a lifetime of drudgery and having some mediocre corporation dictate nonsense and half truths of what you're capable of and what you deserve to earn. Take CT Me for instance, she's in her 40's, bottom of the barrel skill and is barely making enough for chewing tobacco. She hopes to make full time one day if she get's better on her knee pads. Do you want your kid to have that kind of future? You can save the future generation and your money by having your kids avoid CT entirely and learn what it takes to be successful.

That is the single best post i've seen! So based on nothing, you have assumed you know my gender, age, position and annual income.

First of all, the Corporation does NOT dictate the earnings of store employees. They have zero involvement in such. that is all controlled at store level by each individual store owner.

Secondly, I do not need any sort of coaching on business from you or any other forum member. I am well versed in business terminology, reports and in fact.... running a multi million dollar business, which I do every day! So you can stuff that back in your pocket as a pathetic insult that carries no weight

Thirdly... since everyone is so bent on this Canadian Tire / Tim Hortons things, lets look at the facts. FACTS.... correct, accurate FACTUAL!! Percentage of profit is not a fair metric. Retail hard goods will ALWAYS have lower profit percentages. Consumer goods simply don't have big mark up. Food has big mark up. clothing has massive mark up.

Announced August 2010; Tim Hortons Quarterly profit was $94 million -Canadian Tire quarterly profit $119 million

There's a ton of ways to disect this stuff. CT's revenue is approx 4 times more then Tim's
our margins are lower, but our dollars and cents profit is higher. Tim's had 21% increase in profit. CT 16% increase
Read it however you wish but at the end of the day, you'll need some more facts and fodder to convince me that we are a failing company.

I want to thank the person for helping me with my questions, although it would've been easier and faster if you told me where to surf I would've not made as much effort. My mom was upset with me at first for wanting to return the bike. But then we talked and I showed her my research and she understood why I was upset. We went to the london court house and sat in family court for a child custody hearing. That's something that I don't want to get into. But then I sat in small claims court and it was a bit more interesting. I did get help with searching for cases and have found a few involving canadian tire.

I thought that canadian tire was a good company who cares about people. But in the end all they care about is money and not about the people who work for them or the people who take their cars in to get fixed.

Even CTC old timer thinks Ct me's stupid hah! Battle of the douchebags.

It's not just customers getting taken advantage of. It's the junior and non full time employees as well. We're asked to give a 110% and given impossible tasks to do in the time given for a hateful, moody managers and owner. We have to beg for more hours so we can get it all done. Most times we simply can't finish what's needed to do. And then when it comes to pay cheque time it's always short hours sometimes as many as ten hours. I've lost hours because the manager forgets that he's asked me to work an extra shift and then he tells me when I mention it to him that he never signed off on it. He does this with all the junior employees.

Employee theft in the Returns department.

Canadian Tire defrauded by employee - Peterborough Examiner - Ontario, CA

Just a drop in the bucket but what about the "big" one. I couldn't return a bloody unopened kitchen appliance to another location because the manager on Macleod was a total prick. So rather than handle the situation the corp office says to go out there again and try a different store. And if, a big "if", actually more like a "when" I get resistance in the return I should give them another call and they'll handle it. What the f@#$%? Like I'm going to go out there especially after the big dump we had and the roads being as slick as they are. S$%^ that.