Pages and pages of hits, including these:
- A large number of hockey sticks.
- Numerous cleaning products.
- More Duracell chargers.
- Autmobile rims
- A Stanley socket set.
- An electric car polisher (by Simoniz, of course).
- A kyak ($249.99 - but if it leaks, there are no refunds, no exchanges, and no repairs. Sorry!)
The list goes on and on.
And all it takes is a little internet search to find all of this information.
I was shocked at the $90 Duracell charger that Crappy Tire sells without even a policy to provide a refund, exchange or repair.
But then I saw the inflatable kayak for $249.99:
Renegade Inflatable Kayak Set | Canadian Tire
As with so many other items, the web site says, "This product has no warranty".
$250 is a lot to pay for something that could easily be useless, right out of the box.
Could this be just a mistake on the web site? If so, it looks like CT doesn't even know enough to check, or care enough to fix their own mistake on their own web site.
To check for myself, I paid a visit to a CT store.
I found the item on the shelf. There were no signs saying, "As is" or "no refund, exchange or repair". No indication that this was a "no warranty" item at all.
So, maybe this is a mistake, after all? I mean, if this was a special "No Warranty" product, wouldn't there be some indicaton to the unsuspecting customer, to warn them?
I went to Customer Service and spoke to Becki. I gave her the product number, but she needed to know the brand ("Renegade") before she could find the information.
Becki confirmed that it had "no warranty", so it is "no refund, no exchange, no repair".
Becki also told me that, for many inflatable items, as soon as you buy it, "you own it", and if it won't inflate, the store won't help you. Huh!
So, we've confirmed several "no refund, no exchange, no repair" items:
- Various hockey sticks.
- Some Duracel chargers.
- An $250 inflatable kayak.
Plus, possibly other inflatable items.
It now seems far too risky to just walk into a Crappy Tire, pick an item off the shelf, and trust that CT is going to warn you ahead of time that they won't 'stand behind' it if anything is wrong with it.
You really DO NEED to follow the full, 17-step process before making any purchases from Crappy Tire:
https://www.canadiantiresucks.net/personal-stories/32-return-policy-8.html#post3806
(Plus, you need to record the brand in Step 1.)
Then again, why take a chance on buying anything from Crappy Tire at all? There are lots of other retailers where you can buy inflatable boats, chargers and other products, and they will give you a refund for a genuinely defective product. (Or even an exchange or repair, if that's all you want.)
And that's just for defective items. Most other retailers will provide a refund, even if you just tried it out and didn't like it. Imagine: "Customer service" - an idea that seems to just make the CT people angry at consumers.
"Crappy Tire: So many reasons ... to buy somewhere else"