Where are you wrong? Too many places to count.
Here's a start:
"As long as we (the store), get our credit... we're going to help you out."
There are numerous reports, on this site and on others, where customers haven't been 'helped out'. I've seen it myself, and heard similar cases from people I know. Maybe some customers get help, but many do not. And the lame policies facilitate this.
"As long as you're completely honest with us, we're going to help you out."
See above. Lots of honest, innocent people get screwed over, in ways that are supported by the store's own, crappy policies, and wouldn't have happend at any other retailer.
"Most stores would tell you you can't return that since you used it."
Not true. Every major retailer will let you return it if you are not happy, and can show that you bought it recently from them.
Maybe you don't follow the official policies, but Crappy Tire is the only one with a policy to refuse returns on items customers purchased but are not satisfied with.
"After 90 days, I'll give you an exchange."
Crappy Tire's policy is not to give exchanges after 90 days, even on items that are unused or even unopended. Maybe you do things differently, but that's the policy.
"Repair only warranty? No big deal. "
A VERY big deal. Many customers report being stuck waiting for a repair for weeks or even months on a product they just bought, which didn't even work, right out of the box. If the product turns out to be poorly designed, they are lucky if they even get an exchange for an identical, crappy product. Maybe you do things differently, but many customers aren't able to get a refund, and can't apply that refund to a better model or make. It's a big deal to them (check out the "Simonz Scam" thread).
"Most stores tell their customers that it's a repair only warranty."
Most major retailers haven't even heard of this. Most will take back products that are unwanted or defective. Costco, Walmart Sears, and Home Depot, for starters.
"If the purchase was recent, here's your refund, or you can exchange it. After 90 days, if repair isn't something you want to go through, I'll do an exchange. "
Again, maybe you do things differently, but there's nothing in the policy of Crappy Tire that compels stores to do this.
"The truth is, there is always a way around the policy for both the store and the customer."
The truth is, Crappy Tire stores don't have to exceed the basic policy if they don't want to. Unlucky customers who relied on statements like yours, and bought from Crappy Tire, can easily find themselves stuck with unwanted or defective goods, with no recourse except a complaint or maybe a lawsuit.
"every CT dealer wants their managers to do the best they can for the customer"
We've heard from many self-declard dealers, who only want to make money, and if that means screwing over customers, then that's what they'll do. You can read their opinions on this site for yourself.
"If you have a situation, and are wondering how it can be resolved, post it here. Go back to your Canadian Tire store that's giving you trouble and show them how it can work. There is always a way. "
Interesting. You are suggesting that all 30 million Canadians should educate themselves on the ins and outs of Crappy Tire's internal polices, in order to teach the Crappy People how to give them a fair shak, when the store screwed up. A fascinating plan, but not very realistic.
Here's another idea: how about you share your special knowledge with the 400 or 500 other dealers, so that they do their jobs right in the first place? Might be more efficient. 33,000,000 people learn this from you on this web site, or 500 people lean this from you somewhere else. Hey, just an idea.
In the meantime, I think it's better to just teach Canadians that Crappy Tire sucks, and that they are safer to take their business elsewhere, because of the hassles they could face at the hands of ignorant/lazy dealers.
There's more, but I'm sure you get the idea.