C
Canadian Tire Employee
Guest
The return policy isn't as cracked as you people make it out to be. I work on the customer service counter(and have also been in the sports dept, seasonal dept, and Garden Center) and I find Canadian Tire a good place to shop. Is it a career for me? Hell no. I'm a university student making some money in the summertime, and also on weekends during school.
Easy returns at C-tire? Yeah it exists. Just have your friggin reciept! There are a lot of fraudulant returns, so we need this for verification. It has the transaction number, the DATE OF PURCHASE, the product number of the product you bought, and what you paid for it! For warranty purposes(unless it's a lifettime warranty), we need this information! Imagine you bought something, someone stole it from you, and returned it to the store without a receipt and got your money for it?
You bought something and you want your money back? No problem, as long as it is within 90 days, in original packaging, and you have your receipt, you can get your money back. I usually get one main gripe about this policy. That is the original packaging issue. The only time we give money back is if we can sell the product again. Seems fair to me. To ensure ALL customer satisfaction, we have to ensure that all products on the shelf are brand new and of top quality. If we return a used item to stock, this will cause a snowball effect of disgruntled customers. Also, a lot of people buy things, use it once because thats all they need it for, and then return it! We're providing a service, you have to pay for it! That is fraud, and it is a shame that the honest people have to pay for that, but that's life.
Is your product defective? You'll get another one, no problem. Want your money back? Sorry, manufacturers warranty applies. In order to supply the CUSTOMER with these products we have to adhere to the manufacturer's rules. Their rules state that any warranty after the 90 day period has expired is either exchange, repair, etc. No money back. This is to escape the liars who are returning a product that is fine, as defective to get their money back.
There are situations where these rules have to be bent a little for customer satisfaction, and the store I work with are very accomodating.
Finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them.
Easy returns at C-tire? Yeah it exists. Just have your friggin reciept! There are a lot of fraudulant returns, so we need this for verification. It has the transaction number, the DATE OF PURCHASE, the product number of the product you bought, and what you paid for it! For warranty purposes(unless it's a lifettime warranty), we need this information! Imagine you bought something, someone stole it from you, and returned it to the store without a receipt and got your money for it?
You bought something and you want your money back? No problem, as long as it is within 90 days, in original packaging, and you have your receipt, you can get your money back. I usually get one main gripe about this policy. That is the original packaging issue. The only time we give money back is if we can sell the product again. Seems fair to me. To ensure ALL customer satisfaction, we have to ensure that all products on the shelf are brand new and of top quality. If we return a used item to stock, this will cause a snowball effect of disgruntled customers. Also, a lot of people buy things, use it once because thats all they need it for, and then return it! We're providing a service, you have to pay for it! That is fraud, and it is a shame that the honest people have to pay for that, but that's life.
Is your product defective? You'll get another one, no problem. Want your money back? Sorry, manufacturers warranty applies. In order to supply the CUSTOMER with these products we have to adhere to the manufacturer's rules. Their rules state that any warranty after the 90 day period has expired is either exchange, repair, etc. No money back. This is to escape the liars who are returning a product that is fine, as defective to get their money back.
There are situations where these rules have to be bent a little for customer satisfaction, and the store I work with are very accomodating.
Finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them.