Angry CT Guy
Posted by an unregistered user
I love it when faker advocate saves me the time of mentioning the 600 sucks.com sites, donate button and PayPal....but the tourettes or booze has him even more ranting lunatic than normal. Yikes!
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Returning Unwanted Goods - CT Has the Worst Policies
- Thread starter DavidLeR
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- as-is battery benefit billes canada canadian canadian tire complaints consumers crappy tire customer customer service customers dealer defective defective bike exchange games management ontario pages policy problem refund repair retail return policy returns rules staff stock test tire wage warranty work worse worst
I love it when faker advocate saves me the time of mentioning the 600 sucks.com sites, donate button and PayPal....but the tourettes or booze has him even more ranting lunatic than normal. Yikes!
Angry CT Guy
Posted by an unregistered user
When faker advocates start answering their own posts with more crazed anger, you start to wonder about mental health. I think he needs some help.
Guest-0276
Posted by an unregistered user
I do 30-50 returns almost every day....no problems at all. Lots of people understand the rules and follow them. Yep, there's that math again. I'm guessing it's the small minority that don't think before they buy.
Like the majority of those who commented on Ellen's article you mean? Yep that's a pretty big percentage. I'd also like to know how many returns you deny?
How to get a refund from Canadian Tire - moneyville.ca Blogs
Guest-0276
Posted by an unregistered user
Whoa...that just kills another CT lie that there was only "one bicycle incident". Yup another judgement for the plaintiff. So that makes it three incidents and two bicycle lawsuits, with two separate injuries requiring hospitalization! The poor poor parents who put the lives of their kids in your hands with TWO of these defective bikes. Only to hospitalize one of their kids on his first day of riding the bad bike. I wonder why they had to go to the trouble of including the bicycles CASH refunds in the lawsuit? Was it because the CT store owner wouldn't refund their money for the defective bikes, contravening Quebecs consumer legislation????
Could there be? could there be more judgements in favour of joe public? No! Say it isn't so. You mean, there's more than just those one off cases that CT dealer-owner-minimum-wage-ruler-better-than-9to5er's-who-suck was talking about. You mean CT dealer wasn't telling us the truth at all?
When buying gifts for friends and family this season, beware of Crappy Tire's policy on "used" items - they are the worst policies around!
If the item has been 'used', even briefly, they can refuse to give you (or the recipient of a gift) a refund, even if it doesn't fit, is the wrong type, wrong colour, or if they already have one just like it.
That's right "you used it - you own it" is the official policy of Crappy Tire.
Check out their atrocious policy if you don't believe it:
Returns, Refunds & Exchanges | Canadian Tire
(Ignore the part about "Easy Returns" - they don't exist!)
"in its original condition and packaging" means unused.
Another thing to beware of: Some stores will also insist that the package be unopened!
It doesn't say that anywere on their site, or in the stores, but the recipient of your gift could easily be stuck with an unwanted items, just because they opened the box on Christmas morning!
What a shame it would be, to have your gift turn into a deep disappointment, instead of a joy!
Why take a chance? Be sure and shop at stores that stand behind what they sell.
Yes, there's are no other store that have such a policy - Crappy Tire has the worst policies of any major Canadian retailer!
If the item has been 'used', even briefly, they can refuse to give you (or the recipient of a gift) a refund, even if it doesn't fit, is the wrong type, wrong colour, or if they already have one just like it.
That's right "you used it - you own it" is the official policy of Crappy Tire.
Check out their atrocious policy if you don't believe it:
Returns, Refunds & Exchanges | Canadian Tire
(Ignore the part about "Easy Returns" - they don't exist!)
"in its original condition and packaging" means unused.
Another thing to beware of: Some stores will also insist that the package be unopened!
It doesn't say that anywere on their site, or in the stores, but the recipient of your gift could easily be stuck with an unwanted items, just because they opened the box on Christmas morning!
What a shame it would be, to have your gift turn into a deep disappointment, instead of a joy!
Why take a chance? Be sure and shop at stores that stand behind what they sell.
Yes, there's are no other store that have such a policy - Crappy Tire has the worst policies of any major Canadian retailer!
Keep in mind that the Crappy Stores may apply a definiton of "used" that's very different from how ordinary people would define the term.
We usually consider an item "used" if it's been owned for a while, and used on a regular basis.
But the Crappy Tire People consider something "used" if it's only been tested out to make sure it works right.
All major Canadian retailers have a policy allowing most items to be returned for a refund if the item is not satisfactory or if it is unwanted.
But Crappy Tire? If you've even tried it out once, and the Crappy People can't immediately sell it for full price, you (or the person you gave it to) could be stuck with or, or stuck trying to sell it on Kijiji.
Best to think twice before giving them your hard-earned money.
We usually consider an item "used" if it's been owned for a while, and used on a regular basis.
But the Crappy Tire People consider something "used" if it's only been tested out to make sure it works right.
All major Canadian retailers have a policy allowing most items to be returned for a refund if the item is not satisfactory or if it is unwanted.
But Crappy Tire? If you've even tried it out once, and the Crappy People can't immediately sell it for full price, you (or the person you gave it to) could be stuck with or, or stuck trying to sell it on Kijiji.
Best to think twice before giving them your hard-earned money.
Last edited:
The Crappy People still claim that all stores "have the same damn policies".
But readers of this thread already know that Crappy Tire has the worst return polices among major retailers, not just for 'unwanted' goods, but also for defective products, products that don't function as promised, and products that turn out to be used.
In the same vein, a recent article in MoneySense listed the six stores with "Canada's best return policies".
As expected, Costco, Home Depot and Walmart are in the top.
http://www.romanaking.com/2011/12/06/canada’s-best-return-policies/
But Crappy Tire? Nowhere to be seem, naturally.
Maybe MoneySense will soon report on the worst policies?
But readers of this thread already know that Crappy Tire has the worst return polices among major retailers, not just for 'unwanted' goods, but also for defective products, products that don't function as promised, and products that turn out to be used.
In the same vein, a recent article in MoneySense listed the six stores with "Canada's best return policies".
As expected, Costco, Home Depot and Walmart are in the top.
http://www.romanaking.com/2011/12/06/canada’s-best-return-policies/
But Crappy Tire? Nowhere to be seem, naturally.
Maybe MoneySense will soon report on the worst policies?
CT Challenger
New member
This was originally posted here: https://www.canadiantiresucks.net/personal-stories/32-return-policy-15.html#post7127
It's a good summary about the policies for "Change of Mind" returns (i.e., when the product does what it's supposed to do, but the customer just doesn't want it).
It lines up well with the MoneySense article previously posted, but goes into a lot more detail:
---
Boy, are there ever a lot of variations among the policies at different retailers! Obviously Costco is the best, as everyone knows. That’s one of the benefit of membership, LOL. But Home Depot and Walmart are very different. And Canadian Tire has pretty much gone rogue and done their own thing. MUCH more restrictive.
First off, though, there are some items that aren’t returnable at pretty much all the stores - but returnable at Costco. Things like bathing suits and underwear. Makes sense for health reasons. And ammunition, at places that sell it. Special order items, or cut-to-fit material is usually not returnable. And fireworks – which will matter with Victoria Day coming up! Oh, and anything that’s “digital media” is usually non-returnable, unless its defective. This is for movies and DVDs and software. Makes sense because you could copy it and then just return it – sounds like there are special copy right laws for these things. Seems reasonable.
But that’s where the similarities stop.
The biggest difference are with the policies for the Gee-I-Changed-My-Mind type of returns. Costco’s policy is “in the original packaging”, but nothing about its condition, and it’s OK if it’s been used, since “we guarantee your satisfaction on every product we sell and will refund your purchase price” - sounds great! HomeDepot.ca doesn’t list any restrictions or make you jump through hoops to get a refund - just bring it back and get a refund. Walmart wants you to bring along the original packaging, but that’s it – no other hurdles. Oh, but drain out the gas tank first (if applicable). But Canadian Tire is a whole other story. They want it in the original packaging, and also “in original condition”. And the store might also insist on it being unused (although that’s not stated on the web site or on the receipts). Plus they might even insist that the package be unopened. That doesn’t seem fair at all – how are you supposed to know if you are satisfied with it, if you can’t even take it out of the box??
Another big difference is the amount of time you have to return it, if you’ve just changed your mind. Costco is the best once again with no stated limit (although 1 year is generally quoted), and a full 90 days for electronics. For Home Depot, you have 90 days for all items across the board. Walmart is 90 days for most things, but only 30 days for electronics, and only 14 days for computers and cameras. Looks like the return period for CT is longer than Walmart for cameras, at 30 days. But once again, CT has the extra “in original condition and packaging”, and might even pull out the “Unused” demand as a last minute surprise.
So, obviously Canadian Tire has the worst policies of the bunch, if you change your mind and just want your money back. Even in the one case where their return period is longer, it's better to buy a camera at another retailer, so that you can to take it out of the box and try it out for 14 days. If you bought at CT, you'd get a few extra weeks to return it, but you'd give up the chance to actually try it out (you bought it, so now you own it).
Just for reference (and to make it easier for Owner/Moaner, who can’t seem to find things!), here are some links:
Costco: Costco Frequently Asked Questions
Walmart: Walmart.ca: Help
Home Depot: The Home Depot | Customer Support | Return FAQ
CT: Returns, Refunds & Exchanges | Canadian Tire
Defective items are a whole other ballgame. And much much worse at CT than anywhere else.
It's amazing what just a little bit of research can turn up, if you just invest a little time!
It's a good summary about the policies for "Change of Mind" returns (i.e., when the product does what it's supposed to do, but the customer just doesn't want it).
It lines up well with the MoneySense article previously posted, but goes into a lot more detail:
---
Boy, are there ever a lot of variations among the policies at different retailers! Obviously Costco is the best, as everyone knows. That’s one of the benefit of membership, LOL. But Home Depot and Walmart are very different. And Canadian Tire has pretty much gone rogue and done their own thing. MUCH more restrictive.
First off, though, there are some items that aren’t returnable at pretty much all the stores - but returnable at Costco. Things like bathing suits and underwear. Makes sense for health reasons. And ammunition, at places that sell it. Special order items, or cut-to-fit material is usually not returnable. And fireworks – which will matter with Victoria Day coming up! Oh, and anything that’s “digital media” is usually non-returnable, unless its defective. This is for movies and DVDs and software. Makes sense because you could copy it and then just return it – sounds like there are special copy right laws for these things. Seems reasonable.
But that’s where the similarities stop.
The biggest difference are with the policies for the Gee-I-Changed-My-Mind type of returns. Costco’s policy is “in the original packaging”, but nothing about its condition, and it’s OK if it’s been used, since “we guarantee your satisfaction on every product we sell and will refund your purchase price” - sounds great! HomeDepot.ca doesn’t list any restrictions or make you jump through hoops to get a refund - just bring it back and get a refund. Walmart wants you to bring along the original packaging, but that’s it – no other hurdles. Oh, but drain out the gas tank first (if applicable). But Canadian Tire is a whole other story. They want it in the original packaging, and also “in original condition”. And the store might also insist on it being unused (although that’s not stated on the web site or on the receipts). Plus they might even insist that the package be unopened. That doesn’t seem fair at all – how are you supposed to know if you are satisfied with it, if you can’t even take it out of the box??
Another big difference is the amount of time you have to return it, if you’ve just changed your mind. Costco is the best once again with no stated limit (although 1 year is generally quoted), and a full 90 days for electronics. For Home Depot, you have 90 days for all items across the board. Walmart is 90 days for most things, but only 30 days for electronics, and only 14 days for computers and cameras. Looks like the return period for CT is longer than Walmart for cameras, at 30 days. But once again, CT has the extra “in original condition and packaging”, and might even pull out the “Unused” demand as a last minute surprise.
So, obviously Canadian Tire has the worst policies of the bunch, if you change your mind and just want your money back. Even in the one case where their return period is longer, it's better to buy a camera at another retailer, so that you can to take it out of the box and try it out for 14 days. If you bought at CT, you'd get a few extra weeks to return it, but you'd give up the chance to actually try it out (you bought it, so now you own it).
Just for reference (and to make it easier for Owner/Moaner, who can’t seem to find things!), here are some links:
Costco: Costco Frequently Asked Questions
Walmart: Walmart.ca: Help
Home Depot: The Home Depot | Customer Support | Return FAQ
CT: Returns, Refunds & Exchanges | Canadian Tire
Defective items are a whole other ballgame. And much much worse at CT than anywhere else.
It's amazing what just a little bit of research can turn up, if you just invest a little time!
CT Challenger
New member
Another news story about the trend towards more lenient return policies, in order to retain customers.
Sears revamps returns policy amid retail war with Target, Walmart, Marshalls, Dollarama - thestar.com
So, Crappy Tire's worst-in-the-industry policies are about to slip even lower on the scale.
While everyone else is upping their return policy game, in order to meet the coming competition, you may have noticed that Your Local Crappy Tire Dealer is just digging his or her heels in deeper, and defending their ridiculous policies.
Great job in the "Customer Experience" department, Crappy Tire!
Well Done!
Sears revamps returns policy amid retail war with Target, Walmart, Marshalls, Dollarama - thestar.com
So, Crappy Tire's worst-in-the-industry policies are about to slip even lower on the scale.
While everyone else is upping their return policy game, in order to meet the coming competition, you may have noticed that Your Local Crappy Tire Dealer is just digging his or her heels in deeper, and defending their ridiculous policies.
Great job in the "Customer Experience" department, Crappy Tire!
Well Done!
Actually, you're wrong again.
If you had done any research anywhere in the last 6 months or so you'd know that Canadian Tire has in fact changed ways that some refunds can be given to customers, specifically without receipts.
Of course what I do know for sure is you just keep battling over and over again with old facts, or in some cases no facts at all. Face it girls, outside of being a customer who thinks they are entitled to anything you want anytime, you really have zero understanding of retail, canadian tire or business in general as far as i can tell. You can't read or choose to ignore quarter after quarter results showing sales and profit growth. Acquisitions that are producing great results, new stores, expanded stores, new towns we are in.... you just can't see reality. You're a blind hater. It's that simple
If you had done any research anywhere in the last 6 months or so you'd know that Canadian Tire has in fact changed ways that some refunds can be given to customers, specifically without receipts.
Of course what I do know for sure is you just keep battling over and over again with old facts, or in some cases no facts at all. Face it girls, outside of being a customer who thinks they are entitled to anything you want anytime, you really have zero understanding of retail, canadian tire or business in general as far as i can tell. You can't read or choose to ignore quarter after quarter results showing sales and profit growth. Acquisitions that are producing great results, new stores, expanded stores, new towns we are in.... you just can't see reality. You're a blind hater. It's that simple
If you had done any research anywhere in the last 6 months or so you'd know that Canadian Tire has in fact changed ways that some refunds can be given to customers, specifically without receipts.
Really?
Because, I went to the Crappy Tire site just recently, and it stil said the same old thing: "with your receipt ... Returns without the original receipt or packaging will be accepted at Canadian Tire's discretion."
Absolutely no change, there, buddy!
So, can you provide evidence to back up your claim?
Please show us all:
1) What the official policy statement used to say.
2) What the official policy statement now says.
---
But based on your track record, it's likely that you have no such proof.
(Hey, any update on your 'readily available' proof about warranties of every single automotive battery retailer in all of Canada? LMAO!)
And even if what you say is true, Crappy Tire will STILL have worst policies around!
- As little as 30 days to return it.
- Has to be in original conditon.
- Must be unusued.
- Might also need to be in an unopened package.
- Original packaging must be undamaged.
- Original receipt required.
- ID is required.
Geez, did you even bother to look at anybody else's policies?
Or do you just blindly keep posting the same crap, over and over?
mspolarbear
New member
Don't ever buy air conditioners from CT. Once you buy they don't care what happens. I paid over $600.00 for a portable air conditioner that worked 2 weeks and all CT did was give me a phone number. CRAP STORE. CT AND THEIR POLICIES CAN ALL GO TO WHERE THE SUN DON'T SHINE BECAUSE FRANKLY YOU PEOPLE MAKE ME SICK. BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IF YOU ARE SMART YOU WILL SHOP ANYWHERE EXCEPT CANADIAN TIRE.
This is interesting.
Many Crappy People have posted here claiming that "original condition" means "unopened".
This is obviously an incorrect interpretation, because I can open a package without actually using the item inside. Therefore, they are NOT equivalent terms.
But to set the record straight, here's the official response that one customer received from CTC, and which the customer then posted on Crappy Tire's very own facebook page:
I realize that the Crappy People out there will zero in on the phrase "generally means", and claim that they can therefore interpret "original condition" in any way they damn well wish.
But everyone else will smell their B.S. a mile away.
Oh, and nice job proving how "important good customer service" is to you.
LMAO!
Many Crappy People have posted here claiming that "original condition" means "unopened".
This is obviously an incorrect interpretation, because I can open a package without actually using the item inside. Therefore, they are NOT equivalent terms.
But to set the record straight, here's the official response that one customer received from CTC, and which the customer then posted on Crappy Tire's very own facebook page:
Dear Vincent Tsm,
Thank you for responding to our email.
Original condition generally means that the product is:
- Clean
- Complete
- Not defective
- Not used
- Not installed
- Not modified (e.g. rope cut to length, paint that has been mixed)
We apologize we are unable to honour your request. The product would carry an exchange only with receipt.
Thank you for responding to our email.
Original condition generally means that the product is:
- Clean
- Complete
- Not defective
- Not used
- Not installed
- Not modified (e.g. rope cut to length, paint that has been mixed)
We apologize we are unable to honour your request. The product would carry an exchange only with receipt.
I realize that the Crappy People out there will zero in on the phrase "generally means", and claim that they can therefore interpret "original condition" in any way they damn well wish.
But everyone else will smell their B.S. a mile away.
Oh, and nice job proving how "important good customer service" is to you.
LMAO!
If you had done any research anywhere in the last 6 months or so you'd know that Canadian Tire has in fact changed ways that some refunds can be given to customers, specifically without receipts.
Now that Mr. Moaner One has gathered the courage to show their embarrassed face here again, perhaps now they will finally provide some evidence to back up the above statement.
Because, so far, nobody has seen any policy changes. Which makes it look like Moaner One is still a liar ...
In an unrelated thread, CTMe/Lawguy/Moaner made a big deal about having a "90 day" return policy:
Readers of this thread will already know that CTMe/Lawguy/Moaner is comparing their best 'apples' to their competitions regular 'oranges'.
This makes it seem like others stores suck as much as Crappy Tire's do. In some cases, it makes it seem like CT's policies are actually better.
Here are a few of the many ways in which the policies at Crappy Tire are worse than the major Canadian stores, for unwanted (unsatisfactory) goods:
- Many items sold by CT can NEVER be returned, even though they are returnable at their competitors. Examples are assembled bicycles and major appliances.
- But at the competition? Most things can be returned for a refund, and the rest can usually be exchanged (with the usual exceptions: underwear, ammunition, etc.)
- The only way to get a 90 day return on anything that CT, is if the package is unopened.
- But at the competition? Things can usually be returned if you are unsatisfied. Nobody else has the blanket "non-returnable if opened" policy.
- At CT, pretty much any defective items are either non-returnable, "Repair Only" or "Exchange Only". There are reports that CT might give a refund for a couple of things they sell, but only 1 has ever been confirmed.
- At the competition? Defective items are routinely refunded, including gasoline-powered equipment.
You can see why CTMe/Lawguy/Moaner has such a poor reputation here, and never had any credibility, either.
... some research this morning me landed me with some interesting information. Checking out some competition and their return policies
Lets have a peek at some general return policies as well as some exceptions for gas powered equipment from some of YOUR favourite retailers.
TSC stores 60 days with a receipt in original packaging. Note that's 33% fewer days to return items then Canadian Tire's 90 day policy
Home Hardware
30 days? wow that's 66% fewer days
Rona
30 days? Still not quite up to par
Walmart
90 days
Same as Canadian Tire
Lowes
90 days - 30 days for gas powered equipment in original condition after which manufacturers repair warranty applies
Readers of this thread will already know that CTMe/Lawguy/Moaner is comparing their best 'apples' to their competitions regular 'oranges'.
This makes it seem like others stores suck as much as Crappy Tire's do. In some cases, it makes it seem like CT's policies are actually better.
Here are a few of the many ways in which the policies at Crappy Tire are worse than the major Canadian stores, for unwanted (unsatisfactory) goods:
- Many items sold by CT can NEVER be returned, even though they are returnable at their competitors. Examples are assembled bicycles and major appliances.
- But at the competition? Most things can be returned for a refund, and the rest can usually be exchanged (with the usual exceptions: underwear, ammunition, etc.)
- The only way to get a 90 day return on anything that CT, is if the package is unopened.
- But at the competition? Things can usually be returned if you are unsatisfied. Nobody else has the blanket "non-returnable if opened" policy.
- At CT, pretty much any defective items are either non-returnable, "Repair Only" or "Exchange Only". There are reports that CT might give a refund for a couple of things they sell, but only 1 has ever been confirmed.
- At the competition? Defective items are routinely refunded, including gasoline-powered equipment.
You can see why CTMe/Lawguy/Moaner has such a poor reputation here, and never had any credibility, either.
1wildhorse
New member
ye youd think hed quit trying to pull the wool over our eyes and come up with something less nonsensical.im not hopeful however....
1wildhorse
New member
agreed.i think that mr owner takes himself far too seriously,and that even if its only the 3 of us on here we take great delight picking apart his bullshit and force feeding it back to him through a straw...im totally happy to keep on doing that its FUN
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