You absolutely should have got a refund or an exchange. That's a no brainer, as long as your story is true. After all this is the Internet and I have no idea how credible you are. My point to the CBC article is that hundreds of people don't like paying for the dishonest, "try me out" and return it customer. CT8her, aka Galenger want a no questions asked return policy. No trying to prevent fraud, the customer is always right attitude. The VAST majority disagree. I am in Ontario, not that it matters. I'm not defending anyone, just simply pointing out the obvious holes in a "couple" of peoples views. I use a "couple" loosely because the 3 posters here sound like the same person.