IKnowThings
New member
yeah, he was fun, eh?
Customer service
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- aisles broken canada canadian canadian tire cashier consumers crappy tire customer customer service customers dealer employee employees help incompetence introduction jobmate management organization parts policy poor customer service problem problems retail returns rude rules scam schedule service staff stock sucks tire tool tools toronto vancouver wage work worked worst
Guest-0024
Posted by an unregistered user
I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100 dollar purchase gets the dealer a loonie. This is after you take into consideration the corporation's cut of sales, what the product actually cost the dealer, the wages they pay their employees, the actual running of the store(electricity, wear and tear, pest control, etc etc), fixtures(my store has well over $100,000). Ok, so now you understand the dealer makes a penny from every dollar.
Now, think about all the shoplifting that goes on at a Canadian Tire store. My store loses about $5,000 in retail value per year in shoplifters. Think about it, it would takce $500,000 in sales to bring us back to even for the dealer to make a dollar. Then, on top of that, think about all of the fraudulent returns that happen. People break things, steal things, and most of all flat out lie to bring it back to our store to get their money back. We find out a few weeks later it was a fraudulent return, and the dealer has to absorb that. It's nearly impossible to estimate the cost of this, but it's a safe estimate that it is at least $5,000, but is probably much more as I've seen an ATV be fraudulently returned, and that nearly cost 5000 itself. So there's easily another $500,000 in sales needed to recoup those losses. We're up to $1,000,000 in sales now to break even. Now you have to take into account the things that happen regularly at a Canadian Tire store. Staff tend to drop things, make mistakes and break things. Take things off the shelf and mark it as store use too often, such as brooms, etc. About a $1000 goes to the shitter(very light estimate) there, so it takes another hundred grand to recoup that to break even. We're up to 1.1 million, and I'm probably missing a few things.
Okay, so my store on a Saturday rakes in $35,000 in sales on average. Sunday averages a little less at around $28,000. Monday to Friday average out at roughly $17,000. So I'll estimate that in a week the store makes roughly 150, 000 in sales. So it takes about 10 weeks worth of sales just to recoup the losses mentioned earlier, and those costs are probably much lower than they really are.
That leaves 42 weeks in a year for making money. That is 6.3 million in sales. Remember, the dealer makes only 1 penney from every sale. That equates to $63,000 a year in sales, with my very generous figures. It's actually less than that for my dealer. Good money, yes. But CTC dealers are not millionaires. They are offering the best customer service they have. So when you say things like, "God knows they can afford it", take a step back and think about what I've just told you.
Now, think about all the shoplifting that goes on at a Canadian Tire store. My store loses about $5,000 in retail value per year in shoplifters. Think about it, it would takce $500,000 in sales to bring us back to even for the dealer to make a dollar. Then, on top of that, think about all of the fraudulent returns that happen. People break things, steal things, and most of all flat out lie to bring it back to our store to get their money back. We find out a few weeks later it was a fraudulent return, and the dealer has to absorb that. It's nearly impossible to estimate the cost of this, but it's a safe estimate that it is at least $5,000, but is probably much more as I've seen an ATV be fraudulently returned, and that nearly cost 5000 itself. So there's easily another $500,000 in sales needed to recoup those losses. We're up to $1,000,000 in sales now to break even. Now you have to take into account the things that happen regularly at a Canadian Tire store. Staff tend to drop things, make mistakes and break things. Take things off the shelf and mark it as store use too often, such as brooms, etc. About a $1000 goes to the shitter(very light estimate) there, so it takes another hundred grand to recoup that to break even. We're up to 1.1 million, and I'm probably missing a few things.
Okay, so my store on a Saturday rakes in $35,000 in sales on average. Sunday averages a little less at around $28,000. Monday to Friday average out at roughly $17,000. So I'll estimate that in a week the store makes roughly 150, 000 in sales. So it takes about 10 weeks worth of sales just to recoup the losses mentioned earlier, and those costs are probably much lower than they really are.
That leaves 42 weeks in a year for making money. That is 6.3 million in sales. Remember, the dealer makes only 1 penney from every sale. That equates to $63,000 a year in sales, with my very generous figures. It's actually less than that for my dealer. Good money, yes. But CTC dealers are not millionaires. They are offering the best customer service they have. So when you say things like, "God knows they can afford it", take a step back and think about what I've just told you.
Filthy The Dog
New member
So why is all this an excuse for poor customer service and shitty merchandise?
R
Raj
Guest
Re: the following write-up:
I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100
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I guess your boss does not tell you the truth. The margin in retail industry could be 100% or more. I mean, considering all the facts you have presented, how is it that Canadian Tire has 70% off sales? The way you are putting stuff, you would soon be moving over to Dollar Stores. They have more margins.
I guess you wrote this big, fat write-up while on the job. It is hard to find associates in the store.
Raj
I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100
___________________________________________________________________
I guess your boss does not tell you the truth. The margin in retail industry could be 100% or more. I mean, considering all the facts you have presented, how is it that Canadian Tire has 70% off sales? The way you are putting stuff, you would soon be moving over to Dollar Stores. They have more margins.
I guess you wrote this big, fat write-up while on the job. It is hard to find associates in the store.
Raj
B
bender
Guest
i lov the way they lock so much stuff up
like come on
do they think im going to jam 14 chrome wrenches up my ass and walk out of there
like come on
do they think im going to jam 14 chrome wrenches up my ass and walk out of there
Guest-0034
Posted by an unregistered user
If you really believe that dealers only make as much as you say I have some wonderful property I would like to sell you. I worked in a CTC, a very small 12,000 square foot store, and sales decline each year due to staff reductions, but that does not stop the dealer from buying a $150,000 Grady white?? fishing boat, a New Corvette, a New Nissan Frontier, an Infiniti G35?? for his wife, a New Harley and a complete makeover on his house all in the last 5 years, oh and he remodels the house every 4 years or so to the tune of over $100,000 house is valued at around $800,000 or more. He did not have money before and he has been a dealer for 10 years total now so I am sure he is making more than your estimates. The previous dealer left our store to go to a bigger one with a big bag of money, I know he was a millionaire, I knew him personally.
Guest-0145
Posted by an unregistered user
You would be surprised how much people steal. And I personally try to be nice to people when they come in to shop, but it all depends on THEIR attitude as well. I only get paid minimum wage to take back items according to our returns policy, not to get harassed and sworn at.
Guest-0110
Posted by an unregistered user
As someone said previously, if running a Canadian Tire is such a burden then don't do it. Don't come in here to bitch about it.
Guest-0259
Posted by an unregistered user
Canadian Tire is in actuality two entities. Corporate Canadian Tire and the Canadian Tire dealer network. Canadian Tire Corporation buys all the merchandise from the suppliers much the same way as Wal-Mart, and Home Depot. They then sell the merchandise to the Canadian Tire dealers in their respective stores. If Corporate Canadian Tire decides to put a product on sale, they then sell the merchandise to the dealers at a reduced cost that is passed on to the consumers. When an item is sold at a Canadian Tire store, the Corporation charges the dealer a percentage of the sale for "rent". Some stores are more profitable than others for many reasons, inventory management, volume of sales, wage costs, location, ect. Yes I am an employee of Canadian Tire, and I know of some dealers that lose money in their stores, and I know of some dealers that make $2 million+ a year. I have given good customer service, and I have made customers upset. All I can say is that I did what was necessary for the good of the business at that time. Also know that not only are we employees of Canadian Tire, we are also sons, daughters, brothers, sisters, fathers, and mothers of somebody that you know. If we give sub-standard service, perhaps it may be our own personal lack of values for an honest days work for an honest days pay, or it may be the sense of entitlement that were instilled upon us by our parents. Either way blame the individual, don't paint us all with the same brush. P.S I wrote this at home, not on the job.
Chris
E
erena
Guest
yep!!!!!!!!!!
Guest-0164
Posted by an unregistered user
If we dont it's stolen numb nuts, it has nothing todo with how much we trust our customers. People steal, not all people but enough to make us have to lock stuff up.
Guest-0196
Posted by an unregistered user
I see the brain-trust is back.
Guest-0196
Posted by an unregistered user
Therein lies the problem with Canadian Tire. Employees like this who are ready to be assholes at the drop of a hat if the customer does so much as look cross-eyed at them.
Guest-0164
Posted by an unregistered user
Therein lies his point, he is saying he will try to be nice to everyone but that there are some customers that you just can't please (which is a fact) and you are being an asshole.
Guest-0164
Posted by an unregistered user
wow good post
Guest-0164
Posted by an unregistered user
Actually, our store is bringing is Spider Wrap security systems (those little black alarms that go on merchandice that musts be removed by a key at the cashier) in order to get rid of allot of our lockup cases. They are equally a pain to employees as they are customers, after all we have to come unlock them 100 time a day. Unfortunatly in this world we live in some form of security is required, and that my friends is a fact! Theft is a DAILY occurance and if you want to stay in bussiness you have to watch out for it.
Guest-0196
Posted by an unregistered user
You're awfully brave sitting there in front of a computer calling people assholes. How about stepping into the real world and trying it? Let me know how your hospital stay goes.
Guest-0196
Posted by an unregistered user
It's astounding how many Canadian Tire employees come on here (actually, it's probably the same guy over and over) who are trying to "defend" the company by stating that customers are assholes and thieves.
You're not doing your employer any favours.
You're not doing your employer any favours.