Returning Unwanted Goods - CT Has the Worst Policies

[Owner 1]

agreed.i think that mr owner takes himself far too seriously,and that even if its only the 3 of us on here we take great delight picking apart his bullshit and force feeding it back to him through a straw...im totally happy to keep on doing that its FUN

At some point you might start asking yourself a question of reality. Why is it that the 3 of you CT haters think that you're smarter and more educated on how Canadian Tire treats its customers then the hundreds of thousands of Canadians who shop here daily?
Why is it that you think you know more about our policies and the laws we are governed by then we do? Why do more people come to my store EVERY day to shop and get what they need and/or want, then you've been able to track through a different website in many many months.

IT's fairly obvious that you're trying to portray an image that we are terrible at everything we do. Fine you may attempt to convince whoever all you want, no impact on me. What's more obvious is this. If we were even close to as terrible as you want us to seem, the related numbers would look something like this;

Let's say there's roughly 16000 people in my City. Let's say 250 shop here on average a day (which is low - I'm being conservative)
At that rate, if each customer got poor service, poor products, poor prices....you know all the things you try to make seem real, we'd run out of satisfied customers in 64 days. Scale that back even more, not all 16000 people shop here. more then 250 shop here on average. We'd have a lifespan of like 40-50 days. Years later, my customer base is growing as are sales.
Heck lets dial it WAY back. Even if 10 percent of those daily customers got such terrible service, that's 25 a day. It would take approximately 2 full years to have pissed off every resident here. Does that seem realistic in any way or form? O
According to your earlier answer of demographics and population change as the major factors behind our continued success. Where are all of these people coming from? Canada isn't growing THAT fast lol
Or perhaps we can play a game of reality instead of make believe fantasy land. Reality says, customers are coming back., because that's what satisfied customers do! Especially with major retailers surrounding me.

I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions. If even a small percentage of Canadians shared your opinion, we'd be in trouble. You're so far into your complaints, that you don't even know what you're complaining about anymore.

..... just 3 guys on opposite ends of the Country with a computer and a grudge. That's all you are.

Hey look, 23 new posts on one of the auto forums I post on. Just since lunch. I think i'll go see what's being discussed in the land of popular and constructive forums.

Enjoy your hobby, complainers!

 

[Owner 1]

Well then it's fairly clear. The three of you clearly know more about my business then I do. Clearly know more about my competitors. You are more educated on the laws we are governed by and how they apply to my daily operations. YOu know more about why customers do and don't shop here, our Policies, are relationships with vendors, our warranties..... and obviously the three of you know way more then the hundreds of thousands of customers who shop here EVERY day, and overall the millions that shop here regularly. Damn you guys are good hahahahahaa

Now really, does that make any sense? Put on your reality brain for a second, think really hard about the nonsense you spew. Just because you are well spoken and use big words doesn't mean you know what you're talking about lol

3 guys in different areas of the Country with computers and a grudge. That's all you are to me. That's all you are to the general consumer. That's all.

 

[CTH8R]

Wow, The CTer (CTMe/Lawguy/Moaner1) sure did have a lot of time on their hands! They types so much, it has to be split across TWO posts!

At some point you might start asking yourself a question of reality.

Actually, that's a lot of what goes on here - a search for the reality about policies and practices in the Canadian retail marketplace, including CT's competitors.

And on this thread, it's about the reality of return policies for unwanted goods. See how it works?

But it's funny how often that search is being thwarted by The CTer, who denies the truth, writing mis-information and misrepresentations each time they post here.

Why is it that the 3 of you CT haters think that you're smarter and more educated on how Canadian Tire treats its customers then the hundreds of thousands of Canadians who shop here daily?

Nobody said we are smarter (misrepresentation!) or more educated (another misrepresentation!).

Regarding the treatment of customers by CT, we are just following a mere fraction of the complaints made by our fellow Canadians. One of the common complaints is ..... difficulties returning unwanted goods.

And I see no evidence posted on the number of Canadians who shop CT daily. But based on the complaints, there are an awful lot who don't know about the terrible policies at CT for unwanted goods.

It is obvious that many of the current shoppers have not yet learned the painful lesson of how difficult it is to return opened, unwanted goods at CT. And that, if they knew how easy it is to return things at CT's competitors, they'd be shopping elsewhere.

Why is it that you think you know more about our policies and the laws we are governed by then we do?

An interesting theory. An alternative explanation has also been offered: that The CTer actually knows the truth about the polices of CT and the competitors, but is attempting to hide the 'reality', in order to keep more customers from going to their competitors.

But lets assume that The CTer is really totally clued out about the policies at CT and the others. Why attack the consumers who know more than they do? Oh wait: maybe its to discredit innocent people, so that they don't check the many links for themselves, and continue to shop at Crappy Tire. Yeah, I guess that could be the case, LOL!

Beside: anybody who wants to, can check out the many links to the actual polices for unwanted goods, and see for themselves.

It the CTer wants to pretend that CT doesn't have the worst policies around, nobody can force them to be honest, or even just accurate.

Why do more people come to my store EVERY day to shop and get what they need and/or want, then you've been able to track through a different website in many many months.

Seriously? Every day, there are more people coming than the day before? So last Sunday, they had more people than Saturday? And even more on MONDAY? And then Tuesday, even more? Who is it that isn't in touch with reality.

Besides, we only have The CTer's word to go by - no real evidence.

Assuming that sales are actually increasing, there was some discussion of this recently, here: https://www.canadiantiresucks.net/g...rappy-tire-survive-coming-competition-17.html

Oh, and about the number of Boycotters? Nobody ever claimed a couple of consumers with a hobby are going to track them all!

IT's fairly obvious that you're trying to portray an image that we are terrible at everything we do.

Pretty sure I never wrote that. But there sure are a lot of things CT is terrible at!

Fine you may attempt to convince whoever all you want, no impact on me.

Interesting that CTMe/Lawguy/Moaner have been posting here for, what? Three years? Longer? And all just as a hobby? When they've got so many other hobbies? Very interesting!

What's more obvious is this. If we were even close to as terrible as you want us to seem, the related numbers would look something like this;

Not really related to the details of return policies for unwanted goods. Best addressed on https://www.canadiantiresucks.net/g...rappy-tire-survive-coming-competition-17.html or on https://www.canadiantiresucks.net/g...ts-chat/790-crappy-tires-financial-state.html

I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions.

Like I said, this thread is for return policies on unwanted goods.

And, like we've been saying for a while, people are buying things from Crappy Tire on the assumption that the return policies at CT will be similar to those of other retailers. It doesn't help them, when people like CTMe/Lawguy/Moaner try to perpetuate that myth.

So, a consumer might be uncertain about a purchase at CT, but decide to take a chance on it. When they are unsatisfied, that's when they get the big surprise about CT's uniquely bad policies for unwanted purchases.

At least at The Dollar Barn, they have an inkling that the policies might not be a great as the other major retailers. CT has Dollar Barn policies, but still charges Walmart prices (or higher).

This is borne out by the number of complaints we see about the 'can't return if opened' policy, on CT's own web site, as well as others.

If even a small percentage of Canadians shared your opinion, we'd be in trouble.

https://www.canadiantiresucks.net/g...rappy-tire-survive-coming-competition-17.html
https://www.canadiantiresucks.net/g...ts-chat/790-crappy-tires-financial-state.html

You're so far into your complaints, that you don't even know what you're complaining about anymore.

If the CTer actually thinks that, then I don't think they have been reading anything posted on this site.

..... just 3 guys on opposite ends of the Country with a computer and a grudge. That's all you are.

I suppose CTME/Lawguy/Moaner would have to make the same judgment of every single complainer on their own Facebook page.

https://www.canadiantiresucks.net/g...nts-facebook-people-hate-crappy-tire-113.html

That's a LOT of grudges - is the CTer totally sure that they can ALL be dismissed, Rob Ford style, with just a wave of the hand?

They have a name for that. It's called "denial".

Hey look, 23 new posts on one of the auto forums I post on. Just since lunch. I think i'll go see what's being discussed in the land of popular and constructive forums.

Makes one wonder why The CTer would spend any time here at all, when they have such a nice Happy Place to run and hide in, away from the complaining voices of all their irate soon-to-be-ex customers.

It must be nice when all the disgruntled people simply boycott them completely - at least then the store is quieter.

And the more people who boycott them, the quieter their store will be - woo-hoo!

One last point: it's not the number of people who POST that matters, here.

It's the number of people who READ!

Enjoy your hobby, complainers!

And enjoy your trolling!

Well then it's fairly clear. The three of you clearly know more about my business then I do.

Yes. It's very, very sad.

Unless, as previously mentioned, the CTer is again trying to deceive consumers, to keep their profits up. Just an alternative theory on why the CTer does these strange Rob-Ford-esque things.

Clearly know more about my competitors.

See above. Either we know more, or the CTer is hiding what they really know.

Either way, consumers can follow the links for themselves, and compare the policies for unwanted goods.

You are more educated on the laws we are governed by and how they apply to my daily operations.

See the similar answer, above, to the first time last night the CT made the same statement.

What's with all the repetition?

YOu know more about why customers do and don't shop here, our Policies, are relationships with vendors, our warranties.....

See above. Either we know more, or the CTer is hiding something. There is no Chief of Police here, with a secret video.

and obviously the three of you know way more then the hundreds of thousands of customers who shop here EVERY day, and overall the millions that shop here regularly. Damn you guys are good hahahahahaa

Hmmm.... I detect a note of sarcasm!

(And I'd like to see some proof of this 'math', for a change.)

But, yes. We and all our fellow boycotters (whether included in our humble little tally or not) have taken the time to learn about the various policies.

And then made the only logical conclusion: to not shop at The Red Triangle of Crap.

(Although some have decided that it's still safe to buy engine oil and dish soap there.)

Now really, does that make any sense?

Yes, indeed it makes sense!

Any other questions? Anything?

Put on your reality brain for a second, think really hard about the nonsense you spew. Just because you are well spoken and use big words doesn't mean you know what you're talking about lol

Indeed.

It is the researching into the policies and CT and at other retailers that means we "know what we are talking about".

Evidence that anybody can look into, if they want to.

Or, they can just offer blanket denials, Rob-Ford style.

3 guys in different areas of the Country with computers and a grudge. That's all you are to me. That's all you are to the general consumer. That's all.

What's with all the repetition?

What's with all the repetition?

Is CTMe/Lawguy/Moaner1 running for mayor, someplace?



Hey - maybe we'll someday get a big "Rob Ford" reveal:

"Yes, our policies are the worst in Canada. We do it to keep our profits high."

But don't count on it.

CTMe/Lawguy/Moaner isn't as honest a Rob Ford.

 

[1wildhorse]

I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions. If even a small percentage of Canadians shared your opinion, we'd be in trouble. You're so far into your complaints, that you don't even know what you're complaining about anymore.

hmm a couple of points here....firstly by looking at this particular quote it appears that youre implying that most canadians are stupid.and that noone whatsoever looks at your policy until they have been screwed by it.this is probably true.before i encountered problems with your horrible return policies i was blissfully unaware of just how bad a retailer you were.obviously im a lot wiser now...

the other thing that springs to mind is that you say you regularly post on an auto forum.just wondering if its in answer to the myriads of people on there complaining that canadian tire completely f**ked up the repair on their vehicle,and youre having to reply to at least 20 people a day denying any and all responsibility for these screwups?
hmm food for thought.....

 

[Sangria5]

The owner is going to have some fun with the CTC third quarter results I think

 

[CTH8R]

Might they be inflated due to their refusal to give refunds for unwanted goods?

Lets follow along over here: https://www.canadiantiresucks.net/g...ts-chat/790-crappy-tires-financial-state.html

 

[CT Challenger]

Customer satisfaction guaranteed is a pretty loose term

This is one of the most ridiculous things every posted by Sangria/Angry-CT-Guy.

If you are a customer, then you will know full well whether or not you are satisfied with your purchase.

How can you tell? If you are willing to take the damned thing all the way back to the store, then you are clearly unsatisfied! What could be simpler?

I guess things get all cloudy, though, if you are on the other side of the Returns Desk, like Sangria/Angry-CT-Guy are. But I really have no idea how they could be so darned foggy on this concept, since they work in retail!

But to make things even worse, they are trying to persuade their own customers that "customer satisfaction" is concept that can be safely ignored! Imagine!

Well, I suppose they just want to bury their collective heads, about all the unsatisfied customers they've got!

This does seem to be their pattern: "Unsatisfied customers? Nope - don't see any! Must be, they plain don't exist!"

 

[Sangria5]

This is one of the most ridiculous things every posted by Sangria/Angry-CT-Guy.

If you are a customer, then you will know full well whether or not you are satisfied with your purchase.

How can you tell? If you are willing to take the damned thing all the way back to the store, then you are clearly unsatisfied! What could be simpler?

I guess things get all cloudy, though, if you are on the other side of the Returns Desk, like Sangria/Angry-CT-Guy are. But I really have no idea how they could be so darned foggy on this concept, since they work in retail!

But to make things even worse, they are trying to persuade their own customers that "customer satisfaction" is concept that can be safely ignored! Imagine!

Well, I suppose they just want to bury their collective heads, about all the unsatisfied customers they've got!

This does seem to be their pattern: "Unsatisfied customers? Nope - don't see any! Must be, they plain don't exist!"

They exist at every place that deals with the public. Is there someplace claiming 100% customer satisfaction? Even the ones that state customer satisfaction guaranteed have complaints. How can that be?

 

[CT Challenger]

Hmm.

Canadian Tire deals with the public. Yet they have no "satisfation guarantee" at all - unless you count the case where the customer hasn't even opened the box yet!

Indeed, once you open the package, if you aren't satisfied? You are basically on your own.

Don't like the colour? Too bad - they make no promises that they'll take it back.

Defective? Too bad - there's no promise of a refund. Maybe an exchange, but maybe only sending it off for a repair.

Poorly designed, or low-quality, breaks easlily, just isn't up to the job? Too bad - you bought it, you own it.

This is what consumers mean when they say, "Canadian Tires doesn't stand behind what they sell".

But I still like the statement from Costco, quotes in the very first post on this thread at https://www.canadiantiresucks.net/g...ted-goods-ct-has-worst-policies.html#post4277

It says, "“We guarantee your satisfaction on every product we sell and will refund your purchase price”.

I just LOVE these chances, to prove how much Crappy Tire sucks!

(And I see S_Angry-Guy_A is back on that thing about "if any other retailer has a single complaint, then we can ignore the zillions of complaints we get" idiocy. How Rob-Ford can they get?)

 

[CT Challenger]

Your satisfaction and my satisfaction may differ drastically.

Well, clearly there are many cases where just about every sane person will be dissatisfied (gleaned from the archives an innumerable complaints by Crappy Tire customers):

- The product that was purchased is “DOA” and will not function at all.
- The item was found to be damaged, used, dirty, or otherwise not in brand-new condition.
- The product works, but not ‘as advertised’, being too slow, too weak, too awkward, and so on.
- The product is of such poor quality that it can only be used once or twice before it fails.
- The product is of the wrong dimensions, colour, etc.

Now, there are obviously other cases where things are more subjective, and people will have varying opinions.

One person might like the colour of an item, and another might now. Some might really want a feature or function, but another customer might not. Someone might only need to use a tool a few times for light work, and another might need a heavy-duty product for frequent use.

But here’s the thing: so friggin’ what?

What does it matter if one customer is fully satisfied with a product, and another customer is dissatisfied?

“Customer Satisfaction” isn’t a one-size-fits-all proposition. If a customer isn’t satisfied, then they aren’t satisfied. End. Of. Story.

 

[CT Challenger]

If you actually read complaints from people on any site, you will see that the vast majority of people don't like it when others abuse a privilege.

This is typical of the self-serving rhetoric that CTers have spouted here for years.

There is no reason to think that there is a flood of complaints from customers, about others who are “abusing the privilege” of lenient return policies. Sure, there is the occasional person on Red Flag Deals, who thinks some people are causing problems in the is way. But that’s hardly “every site”, and hardly the norm.

In fact, people are generally pleased with the lenient policies of the majority of big stores, including Costco, but also Walmart and other.

No, the real source of complaints about Crappy Tire’s policies is that they are so restrictive and stingy, especially when compared to other stores.

But I guess it’s different if you are on the other side of the counter, like Sangria/Angry-CT-Guy. For them, every return is lost revenue, which is going to eat into their precious profits. No wonder they are trying so hard to trick consumers!

 

[CT Challenger]

Not too many retailers will give you whatever you want. Costco seems to be one,

Ah, it’s so good to have Angry CT Guy’s words showing up here again! Maybe they will even revive their old account!

Nobody is asking to be given ‘whatever they want’. No, they are only asking is for CT to give them what’s fair, and for what the other big retailers are already giving customers.

Not just Costco. Walmart, and many others have decent policies, which make Crappy Tire look shameful by comparison. All you have to do, is check out CT’s own Facebook page to see the blizzard of complaints, every day, on these issues.

 

[CT Challenger]

but the tide is turning on abusive returns people there from what I have read.

It is truly a mystery, what Sangria/Angry-CT-Guy might be reading, these days. Some of their own old postings, perhaps?

Because if you read the recent articles and blogs by retail analysts, they are generally talking about increased competition, and more lenient return policies.

You’ll find some right here, for example: https://www.canadiantiresucks.net/g...l-crappy-tire-survive-coming-competition.html

And what are modern retailers trying to achieve?

“Customer Satisfaction”!

LMAO!

 

[CTH8R]

It's hard to believe the CTers are even questioning what Customer Satisfaction means. Are they for real?

Here's a hint, buds: It might have something to do with Customers being Satisfied!

Holy Cannoli!

Can't they at least PRETEND to have a clue?

 

[1wildhorse]

no apparently its just fine to piss customers off.hell they will be back we are canadian tire everyones favourite store....so blinkered and sorry to say sangria but you really are starting to sound like angry ct guy or whatever.i never had a problem returning something to costco walmart and the rest so how you can say their return policies are similar to CTs beggars belief.

 

[Sangria5]

It's hard to believe the CTers are even questioning what Customer Satisfaction means. Are they for real?

Here's a hint, buds: It might have something to do with Customers being Satisfied!

Holy Cannoli!

Can't they at least PRETEND to have a clue?

You might want to read this

https://secure.sears.ca/content/customer-service/shipping-and-delivery/returns

Satisfaction guaranteed but what is that "unopened" part all about then?
What about the long list of exceptions?
Why the mention of warranties?

Does not sound like I can get satisfaction if I use it and just don't like it. Not that it matters, Sears just announced closing several flagship stores.

 

[Sangria5]

Costco's NEW Return Policy - beyond.ca car forums community for automotive enthusiasts

Just normal people talking on a blog. (one that actually has posters)

 

[1wildhorse]

hmm so costco has reduced the time to take back stuff IN CALIFORNIA to 90 days,and is extending their warranties to cover these appliances to 2 years and you think thats bad?you buy a similar product from CT you dont even get one HOUR to bring it back if its out of its box.....
and i took the time to read the sears policies.bearing in mind this is a mainly delivery service,i dont find their returns policies that bad apart from the $75 fee on large goods.nothing about a repair only policy on many of CTs products.in fact the only non return for such items seems to be for FLOOR models,which in many cases are alredy damaged cosmetically in some way.again nowhere near as bad as CT.better examples please sangria

 

[CTH8R]

This isn't 100% aligned with this thread, but it's a useful example for the current b.s. being shoveled regarding Customer Service.

You see, a 'snow thrower' that will only throw a tiny bit of snow, at any one time, isn't really 'unwanted', the same way as a guy who doesn't like the colour, or underestimated the length of the cord or something.

No, this unit is unwanted simply because it doesn't do what it's supposed to do.

(I suppose if Cosmo could find a performance claim that isn't being met, he could pursue this under the CPA. But this is how CT gets us: $200 at a time).

Anyway, here's a pretty clear case of the kind of 'unsatisfied' customer we hear about all the time, and tonight is no exception:


Cosmo M.: Not impressed with the Canadian Tire Store located on Westmorland Road in Saint John New Brunswick. I purchased a yardworks electric snow thrower on November 28, 2013. On today's date being December 01, (only 4 days later) I took it out of the box and set it up. We had a 5cm snowfall the previous night so I thought I would give it a try clearing my deck as that is why I purchased it. It was so sluggish and struggling with this little bit of snow I decided to stop using it in fear that I would break it. It was less than 5 minutes of use on a wooden deck. I completely cleaned it off, I used a leaf blower to dry it and then wiped it all down. I re packaged it in all its original packaging and box. You could not even tell that I took it out of the box. We then returned it to the store explaining to the store manager that it was not strong enough to do what I wanted. She promptly says sorry nothing I can do other than exchange it for another one because it was now considered used. There was no willingness to discuss it further and she just walked away leaving me out almost $200.00 for a machine that is no good to me. We asked if they could even to a partial credit or store credit, but no she just walked away. I have since emailed the Canadian Tire customer service dept to file a formal complaint. I have not yet received a response. I just want to make everyone aware of this store policy and warn everyone that in the eyes of Canadian Tire, it is buyer beware. Like I can afford to throw away $200.00 in this economy and right before Christmas. They shouldn't be allowed to use the the word "Canadian" in their name. They are not very Canadian like at all.


How can the CTer's possibly claim that they are mystified by this elusive concept called "Customer Satisfaction"?

It's so blindingly obvious, from examples like this!

Cosmo wants to a snow thrower.
He wants one that will throw a 5cm snowfall the next morning.
He's will to pay for that. $200 sounds good to him, but he's willing to go higher, if that will get him what he wants.
He does not (and who can blame him?) to give away $200 in exchange for something that "is no good to" him.
He wants the people at the store to be polite to him.

None of those are unreasonable.
None of them are surprising.
None of them are thing he wouldn't be given at any other big store.

But then, he didn't go to just any big store.

He made the mistake of going to Crappy Tire.

And it cost him $200, to learn that painful lesson.

Speaking of lessons, what will the CT'ers

I purchased a yardworks electric snow thrower on November 28, 2013. On today's date being December 01, (only 4 days later) I took it out of the box and set it up. We had a 5cm snowfall the previous night so I thought I would give it a try clearing my deck as that is why I purchased it. It was so sluggish and struggling with this little bit of snow I decided to stop using it in fear that I would break it. It was less than 5 minutes of use on a wooden deck. I completely cleaned it off, I used a leaf blower to dry it and then wiped it all down. I re packaged it in all its original packaging and box. You could not even tell that I took it out of the box. We then returned it to the store explaining to the store manager that it was not strong enough to do what I wanted. She promptly says sorry nothing I can do other than exchange it for another one because it was now considered used. There was no willingness to discuss it further and she just walked away leaving me out almost $200.00 for a machine that is no good to me. We asked if they could even to a partial credit or store credit, but no she just walked away. I have since emailed the Canadian Tire customer service dept to file a formal complaint. I have not yet received a response. I just want to make everyone aware of this store policy and warn everyone that in the eyes of Canadian Tire, it is buyer beware. Like I can afford to throw away $200.00 in this economy and right before Christmas. They shouldn't be allowed to use the the word "Canadian" in their name. They are not very Canadian like at all.

 

[CTH8R]

This is interesting.

It seems that our US neighbours are now going to have a Costco policy reduced for electronics (ONLY!) to now 90 days ... which will then EXACTLY match what what Canadians have had all along!

Here's the Canada policy:

http://www.costco.ca/returns-replacements-refunds.html

And here's the story that Angry/Sangria/Guy was somehow unable to post: http://www.nbcnews.com/id/17350641/#.UpvrymYo7lY