Ha-ha, even the Crappy Tire people admit that they don't even know their own policies! Priceless!
And then they want to make fun of customers to ask about each and every item in the store?
Only Crappy Tire is this crappy - and that's just trying to find out what the crappy policy really is.
And they can't all agree!
But it's the customer's fauld, if they believed the false information posted here, or neglected to ask about each individual item they are buying. Crazy!
But we should all know by now that the policies at CT are worse than any other major retailer. Just have a look at the other stores.
Save yourself some hassles - buy from anyone except Crappy Tire!
Interesting. So your store doesn't care if you can't resell it? That's the reason customers are being told the box has to be "unopened" or "sealed".
And how do your customers feel about buying something that's been opened before? Don't they want one that's guaranteed to be unused and have all the parts? That's another reason other stores have given for insisting that it be "unused", or even "opened".
Here's an idea.
Maybe you CT guys just never thought of it?
How about putting the RETURN POLICY on a big sign at cusomter service?
That way, when scammers come into the store to defaud you, they'll know that CT's policy is to never give a refund for anything.
That should discourage them from messing with you!!!!
But I suppose it might tick off some customers to hear flat out just how bad your policies are ... I guess that's why you don't put them on the receipts either, huh?
Nope, all we get on the receipt is some stuff about a 'warranty' or whatever. Nothing to worry about until the 90 days are up, if we didn't break the seal, right?
At my Canadian Tire we do have a sign with the return policy at Customer Service.. We also have the warranties of certain items stated on the receipt. If it's repair only it's on the receipt. Unless it's just my store that does that..
I guarantee you at almost any store if you bring back the item in the packaging but the box is open, they'll take it back.
Different items have different warranties which affect the return policy sometimes. There is no way one person can memorize thousands of these policies.. So just ask when you buy it and the cashier can look it up, or it will be stated on your receipt.
Really? Thousands?
But don't most products fall under one of the 3 return policies, for defects:
- Exchange only (no refund) items.
- Repair only (no refund, no exchange) items.
- "No warranty" (no refund, no exchange, no repair) items.
Sure, there are tires and batteries that have a "special" return policy for defects.
And don't all products have the same return policies if the customer isn't satisfied: "in its original condition and packaging".
Sure, there are the usual exceptions of underwear and ammunition.
Seems pretty simple to me. Four things. Why not just tell people, since no other major retailer has policies like these?
I know I had to deal with Fuji on a camera that was 8 days old and defective...they would NOT let me return it.
Hey there,
It's the same guy who posted this 2 years ago. Still with CTC, except in a different store now, and in the summer months am a Garden Centre/Seasonal manager. After being in a few stores, the most recent especially, I've learned that the best way to do business is serve the customer. As long as we (the store), get our credit... we're going to help you out. As long as you're completely honest with us, we're going to help you out.
You used a vacuum cleaner, but didn't like how it worked? Most stores would tell you you can't return that since you used it. Well, not necessarily. If you come to me with that, and you're clearly honest that you used it once and it's just not doing the job, and you purchased it within 90 days, I won't just shut you down. Instead, I'll write it off as "defective". The store will still get the credit, and you get what you want (exchange or refund, your choice). After 90 days? I'll still do it for you, but most of these people are dishonest and trying to take advantage of a current sale. But whatever, we've probably made a lot of money off of you as a loyal customer, so I'll still take care of you. After 90 days, I'll give you an exchange. You want a refund? Sorry, can't do that after 90 days on a used and not necessarily defective item, but I'll still write it off as defective and give you a Canadian Tire giftcard for your next purchase.
Repair only warranty? No big deal. Most stores tell their customers that it's a repair only warranty. They're right, it is. But there are ways around that. I can take back the defective lawn mower or whatever this thing is, I'll get it repaired, and I'll sell it again at a reduced price. You see, I can claim the amount we had to take off of the price of the lawn mower through the corporation, with a simple "code 55" on the adjustacard. I can also get a full credit on the lawnmower from corporation, simply by putting a "code 50" on an adjusta card. No big deal. Same rule applies as before. If the purchase was recent, here's your refund, or you can exchange it. After 90 days, if repair isn't something you want to go through, I'll do an exchange.
The truth is, there is always a way around the policy for both the store and the customer. I'll tell you guys right now with full sincerity, every CT dealer wants their managers to do the best they can for the customer, such as the avenues discussed above. But, unfortunately, most managers don't get paid that well and many are extremely small minded. They follow the policy to the letter, at their own peril.
If you have a situation, and are wondering how it can be resolved, post it here. Go back to your Canadian Tire store that's giving you trouble and show them how it can work. There is always a way.
The one rule I always stress is the "receipt" or "proof of purchase". Tough to get around that one. However, if you purchased it by debit or credit, we can search it in the system within a certain amount of time. If you have a statement from your bank or credit card company, I'll accept that too. I need something to show me you bought this product, as theft and then then attempted returns are becoming more and more prevalent.
Can you please clarify if you are the same guy who started this thread 2 years ago?
Because I'd like to know if there are two guys who know squat about the policies of Crappy Tire, and zero about the policies of the other major Canadian retailers.
Or, are there two clued-out guys who keep posting the same mis-information on this thread?
I should clarify, I'm the same guy who started this thread two years ago.
Ask away with any current dilemmas, I can help you out. If you have past dilemmas, I can tell you what could have been done.
"finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them."
i can't believe this is coming from a customer service rep. Now i understand why ct created some many unhappy customers. Being a customer service rep myself, the first the goal is to "make sure no customer leave the store with an unhappy face". And if you are looking for a job to "enforce the rules", please quit ct and join rcmp. If i can't make customer completely satisfied, i would apologize to customer, simply say "sorry, i don't have the authority to do that, but wait, let me talk to my manager and see what we can do for you". That's exactly what lack with my experience with ct.
Anyway, it doesn't really matter to me anymore. I will never ship at ct again, and i wish one day ct will be under a new management with better attitude.
oh shit guys!!! Look out! He's never going to ship again! He's returning his boat because of canadian tire! The bastards!