"Repair Only Warranty" - No Refund, No Exchange

[CT Challenger]

There isn't a different type of warranty for each product? are you kidding me?
So you're telling me all products carry the same warranty? Who makes that determination?

Typical CT lie.

The post was on the implied warranty in the CPA, which the retailer provides. It was not about the manufacturer's warranty.

Consumers need to watch these CT people every second, LOL.

 

[CT Challenger]

CT keeps bringing up the "stop sign" pages inside packaging, and assessments by repair centers.

If CT wants to come up with special policies for defective items, then it should be up to CT to efficiently make that assessment.

Why should a customer be inconvenienced, just because CT decided to change the rules, and not bother to properly train their staff on common problems that customers might face?

Every other major retailers has some type of 'satisfaction' policy, so it doesn't matter whether the product is defective or just unwanted - the customer can bring it back for a refund or exchange.

In fact, places like Home Depot make efforts to have qualified people on hand, to first help customers select a product, and then to help them out if they have questions.

But CT? They hire kids without experience or training, and then put them at the Returns desk, where they are unable to help or assess problems. CT even admits that their returns people are lacking in this area.

In the rare case that it really is a complex problem, then having the store contact the manufacturer, or having the store send it out for a quick assessment shouldn't be a big deal.

But if the item really is defective (and not a minor adjustment or operator error), then the store should stand behind what they sell, abide by the law, and provide a refund (or exchange, if the customer is OK with that).

 

[CT Challenger]

"I should beat this into your thick skull with a Simoniz Pressure Washer wand."

Pretty harsh reaction, to an informed consumer who just happens to disagree with you.

Say, is that the technique the Canadian Tire people used to kill that guy at the Hamilton store?

Just curious ...

 

[Guest-0477]

Over in the thread, "Does Crappy Tire Lose Money Giving Refunds?", a CT person made up a whole new term: "warranty policy".

But at least they caved in a bit, that maybe (just maybe!) a "warranty" and a "return policy" CAN be different! Good God! What a revelation!

Although warranty policies and return policies can be different, they can also be the same in some instances.

Maybe someday, they'll finallly give it up, and acknowledge that manufacturers give manufacturer's warranties, and retailers give return policies.

Maybe, but don't hold your breath waiting ....

 

[Guest-0477]

A good summary of the policies CT tries to hide:

https://www.canadiantiresucks.net/g...ire-lose-money-giving-refunds-2.html#post4822

Plus, the latest victim of what customers call the "Simoniz Scam":

https://www.canadiantiresucks.net/personal-stories/68-simoniz-scam-12.html#post4798

He didn't get a refund, but he was able to still get credit towards a different pressure washer. Too bad he settled for one that was also from CT, which either has the dreaded "no refunds, no exchange" policy, or (if they are lucky) just the crappy "no refunds" policy.

 

[Angry CT Guy]

A good summary of the policies CT tries to hide:

https://www.canadiantiresucks.net/g...ire-lose-money-giving-refunds-2.html#post4822

Plus, the latest victim of what customers call the "Simoniz Scam":

https://www.canadiantiresucks.net/personal-stories/68-simoniz-scam-12.html#post4798

He didn't get a refund, but he was able to still get credit towards a different pressure washer. Too bad he settled for one that was also from CT, which either has the dreaded "no refunds, no exchange" policy, or (if they are lucky) just the crappy "no refunds" policy.

The last three items I sent out for repair because of an initial defect (a lawnmower, and two different weed trimmers) were fixed in 30 seconds. Each of them had bad gas, ie water in the gas.
Today's engines are too finely tuned to use gas that is improperly stored or older than 90 days.
Nothing wrong with the product at all, even though the customer claimed it to be defective. And you wonder why we don't just scrap it and give a new one. Three in a fricken row. Waste the repair guy's time and my time and did they even thank the repair guy for putting his own good gas in their machine? Not even one of them.

 

[CT Challenger]

Wow, it sounds like you and your returns people keep screwing up, big-time!

How can you afford to stay in business?

You sent all those perfectly good items out for repairs, and wasting the repair guy's time? For shame!

(But it's not like you can expect your customers to know more about these things than the store that sells so many of them, right?)

Oh, wait a second. You said repair guy only spent 30 second on each of them. So, that's 1.5 minutes, total. Maybe not so bad.

Still, you and your returns people should be ashamed of themselves! Sheer incompetence!

(BTW, nobody said anything about scraping the products - that's just one of those things you made up, all on your own.)

So, tell me:

Are you gonna give your returns people some badly-needed training, finally?

Or are you going to blame them, too, and just fire them out-right?

Keep us posted!

 

[CTC MANAGER]

the repair only guarantee is very fair and makes sense. The guarantee doesnt apply to everything in the store, as a matter of fact it is less than one percent of the merchandise offered to you in store. That policy applies to items which have an engine which is gas powered. Can you blame us? Most of you think you know it all up until you realise that you broke it and you think we will just refund you for your own negligence...common now... for example, i had a client buy a gas powered chain saw, she brings it back the next day saying that it was brokenm and she wants to be refunded. first, did she buy the chainsaw to do the work and then just bring it back? possibly. so i follow by asking why she wants to be refunded and she answers because it doesnt work and she has lost faith in the product. i follow back with ok well seeing as how the item was used its a repair only, did you put oil in the machine? she answers, yes i did and i still broke. i asked her what she put in and she said it was the one you put in the lawnmower and then i found out why it didnt work... its because she used the wrong oil in her gas and oil mixture. So i ask you, why is it our fault that her machine stopped working?? Its her negligence...

 

[CT Challenger]

the repair only guarantee is very fair and makes sense. The guarantee doesnt apply to everything in the store, as a matter of fact it is less than one percent of the merchandise offered to you in store. That policy applies to items which have an engine which is gas powered. Can you blame us? Most of you think you know it all up until you realise that you broke it and you think we will just refund you for your own negligence...common now... for example, i had a client buy a gas powered chain saw, she brings it back the next day saying that it was brokenm and she wants to be refunded. first, did she buy the chainsaw to do the work and then just bring it back? possibly. so i follow by asking why she wants to be refunded and she answers because it doesnt work and she has lost faith in the product. i follow back with ok well seeing as how the item was used its a repair only, did you put oil in the machine? she answers, yes i did and i still broke. i asked her what she put in and she said it was the one you put in the lawnmower and then i found out why it didnt work... its because she used the wrong oil in her gas and oil mixture. So i ask you, why is it our fault that her machine stopped working?? Its her negligence...

It's pretty sad, how ill-informed someone can be, and yet choose to call themselves "CT MANAGER".

It might be a policy that seems fair and makes sense to Crappy Tire, but it's not the case with consumers, who won't be subjected to this policy at any other major retailers. Costco, Walmart and Home Depot, for instance.

Nobody said "repair only" applies to ‘everything in the store’ - that's just something you made up. And it applies to far more than just gas-powered equipment. Vacuum cleaners, irons, air conditioners, electric outdoor equipment, tents, patio furniture, the list goes on.

And where did you get the ‘one percent’ figure? Is this verifiable? Based on a statistical analysis? Something you heard once? Or did you just make that up, too?

I can’t wait to hear what you “follow back” with …

 

[CT Challenger]

I work for Canadian tire, and I admit, the repair only warranties are rediculous. But people are ignoring the facts. There are people here who are simply trying to explain the warranties because they are misunderstood.

... Actually I know most people at customer service AGREE with the customers and hate all the repair warranties.

.... It's mostly selfishness on the corporations part, they just don't want to lose money.

So, what part of the "Repair Only" policy is "misunderstood"?

The part where a customer isn't supposed to get a refund, or even an exchange, like they would at any other major retailer, for an identical product?

What is the part where staff agree with customers?

 

[CTH8R]

Hey, one of the Angry/Crappy People found another site with some consumer complaints about Crappy Tire's crappy "Return Only" policy.

Return Refused at Canadian Tire Canada

There are Crappy People harrassing consumers over on that site, too, if they tell consumers how to get refunds.

Yeah, they'd like us all just to roll over, play dead, and contact the manufacturer right away, instead of holding the retailer responsible for the crap they sell.

 

[CTH8R]

We are a VERY wasteful nation. Everything is disposed of to the detriment of the environment.

I completely agree - retailers like Crappy Tire are ridiculously wasteful.

We hear time and again how they dispose of products that could simply be cleaned up & then re-sold as refurbished, but instead Crappy Tire chooses to throw them into the dumpster. What a destructive waste!

And there are times, too, when the un-trained Returns clerks incorrectly deem items as "defective", when they are simply unwanted, and could be re-sold, or require only a minor repair, and could be sold as 'clearance' or 'refurbished'.

But, no, in their anti-environmental stance, they simply allow their under-trained staff to relegate these items to the landfill.

They should be ashamed!

When will the owners of Crappy Tire stores realize the errors of their ways, and being to address the tremendous harm they are doing to the environment???

 

[CT Challenger]

Has anybody found out the policy on major appliances?

I saw the sign on all the fridge and stores saying, "No Returns".

But is it basically the "repair only" policy, where they will at least help you get it fixed?

Or is it more of the "this product has no warranty" policy, where you are completely on your own?

 

[CT Challenger]

Has anybody found out the policy on major appliances?

I saw the sign on all the fridge and stores saying, "No Returns".

But is it basically the "repair only" policy, where they will at least help you get it fixed?

Or is it more of the "this product has no warranty" policy, where you are completely on your own?

i don't know any details, but imagine spending hundreds of dollars, and when there's a problem, you are told - sorry, no refund!

crappy tire made a facebook page on their new product line.

most of the wall messages? complaints about their crappy return policy and service. hilarious!

https://www.facebook.com/Canadiantire/posts/100392110067488

 

[Guest-0276]

Those CT jerks can't refund or exchange without fucking over the customer and invading their privacy over a $3 item, on top of showing a receipt lol. I can't wait for the first wave of disasters to hit...that'll show the sheeple to never shop at CT lol.

 

[CT Challenger]

Interesting post:

https://www.canadiantiresucks.net/g...-goods-ct-has-worst-policies-12.html#post5532

According to the web site, Zellers will take back used items, even if they are defective.

No "repair only" items mentioned on their web site.

No "exchange only" items, either.

And, no items that are "no refund, no exchange, no repair" (i.e., "this product has no warranty" items).

Same as Costco, Walmart and Home Depot.

 

[Guest-0483]

Has anybody found out the policy on major appliances?

I saw the sign on all the fridge and stores saying, "No Returns".

But is it basically the "repair only" policy, where they will at least help you get it fixed?

Or is it more of the "this product has no warranty" policy, where you are completely on your own?

You have to be kidding! Who would be silly enough to spend hundreds of hard-earned dollars on something that isn't backed by the retailer? If I still shopped at that awful enterprise known as Canadian Tire, I'd take one look at the "NO RETURNS" sign and say, "NO PROBLEM, I'M OUT OF HERE!"

 

[CT Challenger]

Did someone from Canadian Tire mention Ellen Roseman ?

How to get a refund from Canadian Tire - moneyville.ca Blogs

Literally ROFLMFAO!

I had to climb back into my chair to write this post!

Holy Crap!!!!!

 

[CT Challenger]

Literally ROFLMFAO!

I had to climb back into my chair to write this post!

Holy Crap!!!!!

Gotta love it: How to get a refund from Canadian Tire - moneyville.ca Blogs

My favourite part?

"Finally, insist on a refund if the product is defective [or] unsafe. Under the law, stores have an obligation to sell merchandise that is saleable and suits the intended purpose -- no matter what their return policies may say."

Remember: 'Against the law is illegal"!

 

[Guest-0276]

You mean Ellen Roseman, the professional consumer advocate agrees with us? No, you don't say? And shes basing her insistence that defective products must refunded under the law? No, could it be? Could she be referring to the very same law, the CPA that Davidler posted many many moons ago? Could it be the same law that the CT dealers seems to be avoiding, and misinterpreting to their benefit ? No you don't say?

How to get a refund from Canadian Tire - moneyville.ca Blogs

"Finally, insist on a refund if the product is defective [or] unsafe. Under the law, stores have an obligation to sell merchandise that is saleable and suits the intended purpose -- no matter what their return policies may say." - Ellen Roseman


Keep denying those legitimate refunds. After all, it goes towards your profits!