Will Crappy Tire Survive The Coming Competition?

[CTH8R]

It's always amazing how much The Moaners jabber on, about things nobody cares about.

They'll talk about almost anything except the flag-ship "Red Triangle of Crap" stores, which are the focus of so much consumer dissatisfaction.

What I do find interesting, though, is just how much the RTC stores are under-performing, compared to all the other units - quite shocking, actually.

I look forward to the day when the name "Canadian Tire" is just something we see on some obscure gas stations signs, and on some credit cards.

Stick with what works - and it ain't the Red Triangle of Crap, as many Canadians are discovering - just look at their Facebook page, and all the people joining the boycott!

 

[CTH8R]

Check out the stores that Crappy Tire hasn't yet gotten around to fully crappifying, yet:

- FGL Sports - up 7.2%
- Mark's - up 6.5%


But the store The Moaner wants us to hate less?

- CTR, up 2%

Gotta love it!

(And it would be interesting to see what similar general retailers did in the same quarter. Could be that CTR is just riding the low end of a general wave of consumerism.)



But the most interesting thing of all: that The Moaner is once again stooping to cheap insults aimed at ordinary Canadian Consumers, as some kind of sad ego boost. Pathetic!

 

[Owner 1]

Underperforming by what measurement? LOL
a facebook page?

I suppose sales and profit growth is considered underperforming in your world.
Growing dissatisfied customers do NOT spend more money year over year now do they?

a wave of consumerism? LOL oh yah, the economy is just humming along. Retailers like Sears and Rona are flying. LOL
Do you have any idea what you're speaking about?




Remember, we bought an insolvent company. LOL Didn't think you'd have an answer to that brilliant analysis


Have a superior day

 

[1wildhorse]

hey owner only takes one.....

 

[CTH8R]

Do I have to keep telling The Moaner what's wrong with his defective Brand?

For starters, underperforming compared to the other banners. Might be worth it to politely ask them for other secrets - just an idea.

Besides, the recent quarter is only 'up' because other quarters sucked so badly!

LMAO!

(Oh, and we are still waiting for the 'easily obtained' warranty information about every battery retailer in Canada. And also this 'new way' consumers can get refunds. You being such an expert and all, it shouldn't have taken so many, many moths for you to finally provide it! Thanks in advance!)

 

[CTH8R]

LOL Another super analysis by the H8R

Oh, before I forget: this was a typical misrepresentation by The Moaner: the quoted post was in no way an "analysis".

Not much different from the common misrepresentations you'll see in the stores, of defective goods being represented as being of 'merchantable quality' and having performance characteristics and benefits, when many of the defective goods only partially work, or do not even work at all.

Sadly, it appears that a shocking number of Canadians haven't yet woken up to the fact that they'd be better off taking their business elsewhere.

But check out the long lists of complaints on CT's Facebook page, and the ever-growing list of people who've vowed to boycott Crappy Tire and their devious ways.

Help spread the word about Crappy Tire's crappy products, and horrible policies!

 

[CTH8R]

Moaner?

Are you there?

I see you logged on at 2:08 PM.

Where is your evidence about every battery sold in Canada? You said it was readily available. So, where is it? Or were you misrepresenting that, too?

And where are your details about the new way customers can get refunds from Crappy Tire? You said anybody who did any research anywhere would have found it - but nobody has. Or were you misrepresenting that, as well?

Just how much crap have you been making up & posting on this site???

 

[CTH8R]

Moaner?

You there?

I see you logged on again at 5:35 PM.

Oh - is the Sys Admin still quarantining your posts, in case you misbehave again? Tsk-tsk.

So, are you gonna show us all your 'evidence' about every battery sold in Canada? Or are you going to admit you lied about it being readily available?

And are you gonna show us your details about the new way customers can get refunds from Crappy Tire? Or are you going to admit you lied about that, too?

How about all your other lies? Any confessions coming our way about that?

Just curious ....

 

[CTH8R]

Oh-oh!

The Crappy retailers aren't gonna like the Financial Post much for writing THIS:


?Consumers win? as Canadian retail market to get even more crowded, experts say | Financial Post

My favourite quote?

"Everybody is going to have to be better, and of course the consumer wins."

But it's sounding like a great future for my fellow Canadian consumers!

 

[CTH8R]

Interesting insights, over at this thread:

https://www.canadiantiresucks.net/g...aints-chat/967-whats-deal-owners-dealers.html

It might help you get into the mindset of the Dealers - explains why they don't think Customer Service needs improving over there ...

 

[CTH8R]

Canadian Tire spends many millions of dollars each year, trying to convince Canadians that they don't suck.

Yet survey after independent survey consistently finds that they suck, especially when compared to some of the competent retailers out there.

Just to add some context to this, have a look at a recent survey of "Most-Loved" companies.

All the store-bought hype would make you think that, gee, Crappy Tire must be high on that list, right?

After all, that's what Crappy Tire keeps telling us!

Keep in mind: this isn't a Canada-only survey. It's international, so there are a lot of leading brands on there.

Here are some names you might recognize, and their standing on the "People Love Them" scale:


10 – Lowes

20 – Costco

21 – Target

54 – Home Depot

58 – John Deere

61 – Tim Hortons

Interesting, how many of Crappy Tire's direct competitors scored nicely on the Love Scale.

And you'll see Timmy's on that global list - pretty cool for a Canadian company!

But wait a sec ...

Where's Crappy Tire? After all, CT tells me every Christmas that people love their store as much as they love Santa. And every Spring, we hear about where Jimmy got his first bikey.

So, where did CT come out, in the top 100?

Actually, they didn't even MAKE the list!

LMAO!

But lots of their competitors did!

Lowes, Costco, Target, Home Depot, and so on!

"LOL Hilarious!"


The Top 100 Most-Loved Companies

 

[1wildhorse]

did they also hear the story about how little jimmy knocked his first tooth out?wasnt playing hockey......

 

[CTH8R]

There has been some claims made, over on another thread, about a "tsunami" of people boycotting other retailers, and switching loyalties to Crappy Tire.

LMAO!

I'm afraid I got all caught up in the moment, and posted this to the "Dealer" thread. Since this is a more appropriate spot, here was my response to this absurd claim:

Some things to keep in mind:

- The return policies at Crappy Tire have all been shown to be inferior to other major Canadian retailers. Worse for unwanted goods, and especially worse for defective goods. You just NEVER hear about someone boycotting, say, Home Depot, because of a "Repair Only" policy. So, the people who boycott over return policies, will be going AWAY FROM the inferior policies at CT, and TOWARDS the superior policies at all the other retailers.

- What about in-store, pre-sales service? It has been widely reported that CT has the worst customer service in Canada. They were second only to Zeller, who no longer exist, so CT is now in the "top spot" (or is that "bottom spot"?). So, anyone boycotting a retailer for poor customer service, will be mainly going AWAY FROM the inferior service at CT and TOWARDS the superior service at other retailers.

- And what of automotive service? Even CT's own Facbook page is clogged with story after horror-story of incompetent, incomplete, over-priced and unnecessary repairs. Again, people will be mostly moving AWAY from CT and TOWARDS competitors.

So, this theory that somehow Canadians are going to give up superior policies, service and repairs, and somehow move en masse to The Red Triangle of Crap, is ludicrous.

And, even if some dissatisfied customers somehow down-graded their retailer-of-choice to Crappy Tire, how long will it be, before they, too, are mis-treated enough, that they seek out one of the many superior stores/shops in their area?

 

[CTH8R]

I just found an interesting blogger who specializes in customer service issues.

He echoes a lot of things we've been hearing from ordinary customers on this site .... a directly contradicts the crap The Moaner 1 has been slinging:

http://www.customerthink.com/blog/2...report_part_2_wal_mart_canadian_tire_best_buy

Here's one few of my favourite parts:

One of the things I've always said about business, is that it's easy to measure how much money you've made, but very hard to measure how much you've let slip through your fingers.

The daily cash register receipts can't tell you how many frustrated people left a store, or how much a customer might have spent had a caring salesperson spent a little time with him or her.

Canadian Tire [is an example of a company who looks] at their sales performance, and have convinced themselves that they're doing pretty good. I wonder how they'd feel if they suddenly discovered that they were actually 40% below what they could (and should) be?​

 

[1wildhorse]

obviously mr owner will read this and say 'we dont care,the bums are still on the seats,and we dont give a flying fuck about you customers...'
more or less....

 

[1wildhorse]

according to the report doesnt look like best buy is satisfying peeps either to be fair...is fine for me.nearest best buy is 2 day drive for me i dont really give a shit

 

[1wildhorse]

surprised you didnt include josephs comment

I have been a long time customer of Canadian Tire - Although my visits are less frequent these days. I feel like they can be doing more overall to grab customers from their competitors. When you walk into a Canadian Tire these days, there is not much consistency between all the different locations. Some stores are bright, have wide aisles and the shelves are neatly displayed while other stores have merchandise stocked to the ceiling, bins upon bins of product and clearance shelves - it almost looks like a giant garage sale. I do however, find their pricing quite competitive these days. As far as their return policy goes, I always need to take a deep breath before returning/exchanging my product at CT. It's never a pleasant experience. The associates spend a serious amount of time asking questions and inspecting packaging, owners guides, instruction guides and the product itself. I feel like I'm a criminal when I return an item to CT. The amount of keystrokes just to document the return on their PC's and photocopying of receipts is ridiculous. They need to lighten up a bit - You don't have to go through any of this at competing stores. Another issue I find is that when you visit a franchised store, they may not accept your return. Not convenient at all. Canadian Tire needs some improvement in these areas. I definitely wish them well and hope they last for years to come.

 

[1wildhorse]

in other words CANADIAN TIRE YOU SUCK MONKEY BALLS

 

[1wildhorse]

i mean like look at what the guy said...and he doesnt strike me as an unreasonable person or a thief....he feels like he gets put through the mill just to return an item that doesnt fulfil his expectations whether it be defective/didnt like colour whatever.i would have poo pooed this a couple of years ago,but unfortunately he is correct in every aspect.unless you change your policies to be more user friendly you WILL go down eventually.but what the hell would i know?all i know is that your comments have made it even more unlikely that i will ever part with my money in one of your stores again-i hate your attitude mr fukkin owner

 

[Owner 1]

I just found an interesting blogger who specializes in customer service issues.

He echoes a lot of things we've been hearing from ordinary customers on this site .... a directly contradicts the crap The Moaner 1 has been slinging:

http://www.customerthink.com/blog/2...report_part_2_wal_mart_canadian_tire_best_buy

Here's one few of my favourite parts:

One of the things I've always said about business, is that it's easy to measure how much money you've made, but very hard to measure how much you've let slip through your fingers.

The daily cash register receipts can't tell you how many frustrated people left a store, or how much a customer might have spent had a caring salesperson spent a little time with him or her.

Canadian Tire [is an example of a company who looks] at their sales performance, and have convinced themselves that they're doing pretty good. I wonder how they'd feel if they suddenly discovered that they were actually 40% below what they could (and should) be?​

Any good business person understands its always always always a combination of both. This is what we look at every day man. What did we do well to satisfy customers, what could we do better and how.