"Repair Only Warranty" - No Refund, No Exchange

Unregistered said:

nobody said a refund is the only course for a defect, ct owner/liar.

only that the customer can rescind (cancel) the sales contract (transaction) due to a misrepresentation by the store that the product is of merchantable quality (i.e., the store represented the product as being free of defects).

ct owner/liar are proven wrong over and over

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Unregistered said:

Do you have any proof that the Canadian Tire stores have purposefully misrepresented what they were selling....cause you hit the nail on the head with that one....it has to be a deliberate misrepresentation.

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another typical ct lie and misrepresentation

nobody ever said it had to be purposeful or deliberate

you are just putting words in people mouths that they never said

then pretending youve scored some kind of victory

by proving something is wrong - but they never said it

liar

too bad than nobody is buying into (get it?) your ct bs

plus cpa doesnt say it has to be purposeful or deliberate

check out part iii - unfair practices

examples of misrepresentations

A representation that the goods or services are of a particular .... quality ... if they are not.

if the box says it is a pressure washer with 1200 psi and it wont even spray water then it is being misrepresented

the retailer isnt asked to test every unit

but if the customer gets it home and it wont spray water then they can rescind the contract and are entitled to a refund

why are you still debating this?

worried about all those 'horrible' pressure washers youve been selling - worried that people will start demanding their rights?

worried youll have to start following the law instead of telling lies about it?

you ct liars dont deserve to have the word canadian in your store name

red triangle of crap

Unregistered said:

another typical ct lie and misrepresentation

nobody ever said it had to be purposeful or deliberate

you are just putting words in people mouths that they never said

then pretending youve scored some kind of victory

by proving something is wrong - but they never said it

liar

too bad than nobody is buying into (get it?) your ct bs

plus cpa doesnt say it has to be purposeful or deliberate

check out part iii - unfair practices

examples of misrepresentations

A representation that the goods or services are of a particular .... quality ... if they are not.

if the box says it is a pressure washer with 1200 psi and it wont even spray water then it is being misrepresented

the retailer isnt asked to test every unit

but if the customer gets it home and it wont spray water then they can rescind the contract and are entitled to a refund

why are you still debating this?

worried about all those 'horrible' pressure washers youve been selling - worried that people will start demanding their rights?

worried youll have to start following the law instead of telling lies about it?

you ct liars dont deserve to have the word canadian in your store name

red triangle of crap

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Why are you still debating this loser?

Got any examples of CTC being found guilty of any return policy illegalities?

The CPA does NOT say that a refund must be given for a defect....LIAR

If the contract is manufacturers warranty applies for defects, then the manufacturers warranty applies for defects.....get over it.

Don't want those terms, then don't buy. Lots of options out there. But be clear, also lots of sucks.com sites too. Good luck.

At least don't listen to this dumb fuck with multiple personalities and clearly off his meds this weekend.

Clearly the people who run Canadian Tires stores don't like the provisions of the CPA, but it's the reality of doing business since the act came into force in 2005.

The fact that they try so hard to trick consumers is evidence of how much the CT Rep's who post here dislike this law.

Too bad, so sad.

Have the Owner/Liars perhaps considered following the law, instead of lying about it? Apparently not:

Unregistered said:

The CPA does NOT say that a refund must be given for a defect....

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Well, techncially, the customer has to ask first (as per section 90, "PROCEDURES FOR CONSUMER REMEDIES".

Once the customer has given the proper notice, a refund is clearly required. In section 96 it says:

"If a consumer cancels a consumer agreement, the supplier shall, in accordance with the prescribed requirements ... refund to the consumer any payment made under the agreement "

What part of that don't the CT Liars understand?

Actually, that not the problem. They understand only too well, but want to keep the customers' money, no matter what the law says.

And then complain about the legal activities of the owner of this site. Hypocrites!

Unregistered said:

If the contract is manufacturers warranty applies for defects, then the manufacturers warranty applies for defects

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Luckily for consumers, section 3 doesn't allow the contract to violate the Act:

"Any term or acknowledgement, whether part of the consumer agreement or not, that purports to negate or vary any implied condition or warranty under the Sale of Goods Act or any deemed condition or warranty under this Act is void. "

Nice try, though, CT Liar.

Unregistered said:

Don't want those terms, then don't buy. .

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Too bad for the CT Owner/Liars that they are the only major retailer in Ontario who doesn't provide a refund for all defective goods within the first 30 days.

Even if it wasn't the law, wise customers will be steering clear of this trap, and shopping elsewhere.

But the act doesn't just protect customer who avoid rip-offs like the Crappy Tire 'repair only' policy.

It's also to protect customers who've fallen victim to Crappy Tire's sneaky and illegal policies.

If anyone has any lingering doubts that these CT Lliars might be on to something, just call your Ministry of Consumer Protection. In Ontario 1-877-665-0662.

The will give you advise on the law, how to cancel the transaction, and how to file a complaint if a refund isn't provided.

Don't let anyone take away your legal rights!

Got any examples that mention CTC and their illegal policy? Didn't think so.
6 years would be plenty of time for even one.
I guess you must be wrong then.

Yes, you are correct, this site owner does have a legal business of pornography and on-line gambling-it's just not in the moral fabric of most Canadians. Sorry.

Unregistered said:

it's just not in the moral fabric of most Canadians. Sorry.

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Ha-ha!

LOL hilarious!

CT Owner/Liars, who systematically cheat unsuspecting Canadians with their illegal 'repair only' or 'exchange only' policies, start talking about "moral fabric".

Sorry, that's not something you can buy in housewares.

Unregistered said:

Ha-ha!

LOL hilarious!

CT Owner/Liars, who systematically cheat unsuspecting Canadians with their illegal 'repair only' or 'exchange only' policies, start talking about "moral fabric".

Sorry, that's not something you can buy in housewares.

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I understand porno pushing, faker advocate, yacht boy....you are always right and live in a world where you aren't constantly rejected for your views on women, where you are more important than others, and where your best friend isn't your left hand. Better take your meds again so that you can come back to reality, even if just for a few hours.

I don't believe the CT Dealer/Liars for one minute, having seen all their shady practices many times before.

However, I find it absolutely hilarious that the the CT Dealers/Liars who post here may well be financing this site, by posting content and possibly driving up ad revenue. Sweet justice!

(And at least one dumb Dealer/Liar who posts here thinks the only way they could be helping out this site if by donating! LOL!)

As is so typical of the Dealer/Liars who post here, absolutely no evidence has been provided to support this theory that this site is financed through the revenue of a porn site.

However, if this were true, I think that would be absolutely hilarious, too!

A perfectly legal activity would be helping to finance the exposing (couldn't resist!) of the illegal activities of the Dealer/Liars! Awesome!

Unregistered said:

I don't believe the CT Dealer/Liars for one minute, having seen all their shady practices many times before.

However, I find it absolutely hilarious that the the CT Dealers/Liars who post here may well be financing this site, by posting content and possibly driving up ad revenue. Sweet justice!

(And at least one dumb Dealer/Liar who posts here thinks the only way they could be helping out this site if by donating! LOL!)

As is so typical of the Dealer/Liars who post here, absolutely no evidence has been provided to support this theory that this site is financed through the revenue of a porn site.

However, if this were true, I think that would be absolutely hilarious, too!

A perfectly legal activity would be helping to finance the exposing (couldn't resist!) of the illegal activities of the Dealer/Liars! Awesome!

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This is an E-Commerce site? Wow, what a disappointment. I thought the faker advocates were interested in justice and not porn. What other lies have they told us? Consumers you decide....but definitely don't give this site your money.

Unregistered said:

This is an E-Commerce site? Wow, what a disappointment. I thought the faker advocates were interested in justice and not porn. What other lies have they told us? Consumers you decide....but definitely don't give this site your money.

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CT Dealer/Liars try to sell a weird view of reality.

They say its an e-commerce site, even though it doesn't sell anything.

They says its not an advocay site, even though advocacy info. is posted here.

They say dont donate to the advocacy site; instead, leave you money with CT when they aren't entitled to keep it.

Very, very weird view.

Luckily customers aren't as stupid as you think.

Unregistered said:

CT Dealer/Liars try to sell a weird view of reality.

They say its an e-commerce site, even though it doesn't sell anything.

They says its not an advocay site, even though advocacy info. is posted here.

They say dont donate to the advocacy site; instead, leave you money with CT when they aren't entitled to keep it.

Very, very weird view.

Luckily customers aren't as stupid as you think.

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Luckily, they can figure you out for who you really are too. It's better to have all the facts prior to a decision, don't you think? Donations, advertising, 600 sucks.com sites, creator with porn and online gambling sites, terms of service that mention additional services and your credit card, privacy policy that mentions your e-mail address, personal address & phone number, statement about the lack of warranty and merchantibility of this site's content.
Yes, when all the information is exposed, people can decide for themselves what to believe....fantasy or reality.
Let's not forget about even one credible example from any credible source that specifically says CT has an illegal return policy....just one....to back up your opinion. Otherwise, your opinion is a lie.

Unregistered said:

Luckily, they can figure you out for who you really are too ...

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You're a liar and a moron.

You have no idea who I am - just an anonymous poster on an open forum. You are delusional if you think you know anything about me. Nice way to destroy any last thread of credibility you may have left.

Unregistered said:

Let's not forget about even one credible example from any credible source that specifically says CT has an illegal return policy....just one....to back up your opinion. Otherwise, your opinion is a lie.

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I gather you don't like it when people say the truth: that Canadian Tire has an illegal policy (i.e., contrary to the laws of the province of Ontario).

Well, too bad. OK, it's only my opinion. Fine. But its based on the laws in Ontario, and the definition of the term "illegal". I don't need a source to tell me what's true. I can think for myself.

Besides, it makes no difference to the smart consumer who can check the may credible links provided, and get a refund from any retailer who tries to get around the laws in Ontario.

Lots of credible sources already quoted here. Plus the laws themselves.

Too bad for the CT greedy Dealer/Liars that the truth is out there, and consumers are learning their rights.

Unregistered said:

You're a liar and a moron.

You have no idea who I am - just an anonymous poster on an open forum. You are delusional if you think you know anything about me. Nice way to destroy any last thread of credibility you may have left.



I gather you don't like it when people say the truth: that Canadian Tire has an illegal policy (i.e., contrary to the laws of the province of Ontario).

Well, too bad. OK, it's only my opinion. Fine. But its based on the laws in Ontario, and the definition of the term "illegal". I don't need a source to tell me what's true. I can think for myself.

Besides, it makes no difference to the smart consumer who can check the may credible links provided, and get a refund from any retailer who tries to get around the laws in Ontario.

Lots of credible sources already quoted here. Plus the laws themselves.

Too bad for the CT greedy Dealer/Liars that the truth is out there, and consumers are learning their rights.

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Oh no, yacht boy can decide for himself what is legal and what is not. He doesn't need any proof, he can think for himself and make his opinion the law if he wants to. So instead of saying " there is no credible proof that says CT's policy is illegal", you say it doesn't matter....good luck with that.
Look who the yacht boy moron is now.

Unregistered said:

Oh no, yacht boy can decide for himself what is legal and what is not.

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typical ct liar

cant even keep the posters straight - this has nothing to do with yachts

Unregistered said:

He doesn't need any proof, he can think for himself and make his opinion the law if he wants to.

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typical ct liar

explanation already provided that its illegal - just not references that ct liars say are needed

nobody said they can make their opinion the law

only that their opinion is based on the law and on definitions

typical ct owner/liar

Unregistered said:

So instead of saying " there is no credible proof that says CT's policy is illegal", you say it doesn't matter.....

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typical ct liar

there is credible proof

ct liars want to pretend it doesnt exist

nice try though

bottom line - customers can get a refund

learn to deal with it

maybe pack up your crappy stores and open a tim hortons

i hear you can make lots of money from porn site and internet gambling

maybe sell drugs since you have no morals

ct liar

Unregistered said:

typical ct liar

cant even keep the posters straight - this has nothing to do with yachts



typical ct liar

explanation already provided that its illegal - just not references that ct liars say are needed

nobody said they can make their opinion the law

only that their opinion is based on the law and on definitions

typical ct owner/liar



typical ct liar

there is credible proof

ct liars want to pretend it doesnt exist

nice try though

bottom line - customers can get a refund

learn to deal with it

maybe pack up your crappy stores and open a tim hortons

i hear you can make lots of money from porn site and internet gambling

maybe sell drugs since you have no morals

ct liar

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Sorry faker advocates, you are wrong no matter how much you stamp your feet.

Donation box at the top.

600 plus sucks.com sites.

Not even one example mentioning CTC's "illegal" policy

No credible faker advocates here

I'm sure the site owners are pleased that your posts are increasing their advertising revenue. Good job! No need to donate, if you keep posting!

If something is against the law, then it's illegal. Try to graps that concept. Nobody but CT Owner/Liars is demanding to see a web page for proof of such a basic fact.

Speaking of web sites and proof, there's plenty out there that the customers are entitled to a refund for a defective item if they ask for it.

Nothing you say and no policy the store has will make that right go away.

Better learn to deal with it.

Unregistered said:

I'm sure the site owners are pleased that your posts are increasing their advertising revenue. Good job! No need to donate, if you keep posting!

If something is against the law, then it's illegal. Try to graps that concept. Nobody but CT Owner/Liars is demanding to see a web page for proof of such a basic fact.

Speaking of web sites and proof, there's plenty out there that the customers are entitled to a refund for a defective item if they ask for it.

Nothing you say and no policy the store has will make that right go away.

Better learn to deal with it.

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Better learn that you are going to get challenged and asked what your true agenda is if you can't even provide one example where a "source" says CTC's return policy is illegal. I mean, c'mon....you only need one example. Did you try writing Ellen Roseman, Glenn Robbins, Retail council of Canada, Fair Canada.ca, Consumercounsel.com. I mean, there are a ton of credible sources....or how about a case law that mentions CTC's illegal policy. Just one....why are you skirting it?

Here’s Part One of my report into the return policies at Canadian Tire.

Recall that I've already asked the following question about pressure washers and lawn mowers at Costco, Walmart and Home Depot:
Now, it's Canadian Tire's turn.

The idea is to look at the simplest case, when the customer is innocent, the product is clearly defective, and the customer followed all the right steps.

If the policy allows a period of time, even a day, when all models of washers and mowers can be refunded, then I’ll give the store an “A” (Refunds Provided).

If the policy doesn’t allow a refund, but does allow a period when all models of washers and mowers can be exchanged, then I’ll give the store a “B” (Exchange Provided).

If the there are any models of washer or mowers that cannot be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).

I started out by checking the following sources:

1 - Official store web site policy for in-store purchases in Ontario.

2 – The "1-800" customer service number.

3 –Google search for a standard phrase.

4 – Information available in the aisles of the store.

5 – Speaking to store personnel (Returns desk).

There’s a lot to report on at the CT web site, so I’ll just start with that.

-----

Here is the Canadian Tire web site on refunds and exchanges:
The site starts with a promising statement: “Easy returns: Save your receipt”.

This is followed by, “To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire ‘Money’”.

A consumer who didn’t keep reading might not realize that none of that applies to a defective item, because the site adds a specific statement:
What does that mean, exactly? How come Canadian Tire is linking their refund policy to the warranty, when the other major retailers don’t? How come there isn’t a general policy for all outdoor power equipment?

And how do you know what the warranty is? Go to the store and look in the box? Ask at the Customer Service desk? I'm just trying to do some on-line research.

Well, something I’ve found by looking around on the web site, is that most products have a “Features” section, that generally includes a note about a warranty. For pressure washers and mowers, these generally say “repair only warranty”.

OK, but what is a “repair only” warranty? I couldn’t find a description on the site, and no other major retailers mention it. Besides, what does all this have to do with getting a refund for a defective item?

Also, some products are “exchange only”. What does that mean? Is a refund allowed? What is the policy?

No, the “refunds” pages doesn’t really answer any of these questions.

Do I give an A, B or F?

Maybe the customer service line will help.

Are you for real? read , the information has been presented to you many times

What is a repair only warranty?
If it stops working, you take it to an authorized repair depot, they repair it with new or refurbished parts, you get the unit back, no charge, everything continues as normal. No you can not have your money back. (Don't even bother stating your CPA crap, your interpretation 2 months ago was wrong and still is today)

What is an exchange only?
if it breaks, or isn't workign right, you come to a store with your receipt, and within the specified period, you get a replacement item. No you can not get your money back, ditto for your CPA stuf.

Unregistered said:

Are you for real? read , the information has been presented to you many times

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you ct types are way too stressed out. maybe a round of golf will help, lol.

the point hes making is the web page doesn't explain these things.

do you have some links to a ct web page that says what you wrote? a customer only looking at the page wouldn't know what you wrote.

i see you are pre-objecting to things that havent even been said yet.

you seem a little bit worried about whats to come.

Unregistered said:

If it stops working, you take it to an authorized repair depot, they repair it with new or refurbished parts, you get the unit back, no charge, everything continues as normal.

What is an exchange only?
if it breaks, or isn't workign right, you come to a store with your receipt, and within the specified period, you get a replacement item.

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Yo, CT genius.

The question isn't, do we get it repaired and what does it cost.

The question is, do we get a refund just like at all the other stores.

Plus you are spoiling the suspense, and spilling the beans about how much CT sucks.

Thanks for pointing that out though.

It's good to know there's a consensus.