Trash talking junk!
Is there anything in the store you can get money back on? tons of stuff. In fact about 98% of the store carries a straight up warranty and return option.
it breaks, it gets fixed under warranty. inconvenient, perhaps. it's not a perfect world, what can ya do.
a dozen other products not carried by ct that clearly wre proven, with information directly from the sellers and manufacturers that explain "Repair warranty" for this item if it is found to be defective.
You as a consumer does not have an absolute right just to say give me cash back.
No Act or Legislation is going to cover any of those purcahses and opt to get your cash back. It doesn't work that way, it never has, it never will.
dude, you’ve got some serious anger issues.
really? sounds like you are just making up figures now.
remember, we are talking about defective items, here.
what proof do you have that 98% of the items in the store have some kind of "return option" that allows a refund if it's defective?
some internal report you can post? an online survey of products? something from the annual report?
anything at all to show you aren't just making things up?
actually, I looked at 9 randomly chosen items on the web site. Guess what I found?
of those 9 items, 7 had either the 'repair only' or the 'exchange only' warrantiy, so no refund, ever, on roughly 80% of the items in the store.
and the other 2? one was a "special" warranty, and the other said "no warranty". so probably about 100% have no refund.
in fact, not a single item I checked even mentioned "refund" or "money back guarantee" or anything like that
so where is the "tons of stuff" where we can get refunds if it is defective (i.e., "junk")? where's your proof that it's 98% for defective items?
i'll tell you exactly what us customers can do. we can buy from any other store who will give us a refund, instead of going through the bogus ct repair warranty hassle that was described earlier.
are you really going to dredge up that crap again?
this thread has already shown that all the other major retailers offer refunds for defective items
the only store where the warranty even matters for refund issues is ct
or are you just not paying attentilon?
i guess you really haven't been paying attention.
all those links on the Sale of Goods Act thread describe exactly that. refund if its defective. make no misktake - Ontario consumers have exactly that right.
methinks you just dont like it
see the sale of goods act and the consumer protecton act. refund if its defective. try to pay attention
but the customers? we are way ahead of you on this one.
way ahead
Here’s Part One of my report into the return policies at Canadian Tire.
Recall that I've already asked the following question about pressure washers and lawn mowers at Costco, Walmart and Home Depot:
Now, it's Canadian Tire's turn."If I take it home and it doesn't work, how much time do I have to get a refund?"
The idea is to look at the simplest case, when the customer is innocent, the product is clearly defective, and the customer followed all the right steps.
If the policy allows a period of time, even a day, when all models of washers and mowers can be refunded, then I’ll give the store an “A” (Refunds Provided).
If the policy doesn’t allow a refund, but does allow a period when all models of washers and mowers can be exchanged, then I’ll give the store a “B” (Exchange Provided).
If the there are any models of washer or mowers that cannot be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).
I started out by checking the following sources:
1 - Official store web site policy for in-store purchases in Ontario.
2 – The "1-800" customer service number.
3 –Google search for a standard phrase.
4 – Information available in the aisles of the store.
5 – Speaking to store personnel (Returns desk).
There’s a lot to report on at the CT web site, so I’ll just start with that.
-----
Here is the Canadian Tire web site on refunds and exchanges:
The site starts with a promising statement: “Easy returns: Save your receipt”.
This is followed by, “To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire ‘Money’”.
A consumer who didn’t keep reading might not realize that none of that applies to a defective item, because the site adds a specific statement:
What does that mean, exactly? How come Canadian Tire is linking their refund policy to the warranty, when the other major retailers don’t? How come there isn’t a general policy for all outdoor power equipment?“If a product is defective, the manufacturer’s warranty will apply.”
And how do you know what the warranty is? Go to the store and look in the box? Ask at the Customer Service desk? I'm just trying to do some on-line research.
Well, something I’ve found by looking around on the web site, is that most products have a “Features” section, that generally includes a note about a warranty. For pressure washers and mowers, these generally say “repair only warranty”.
OK, but what is a “repair only” warranty? I couldn’t find a description on the site, and no other major retailers mention it. Besides, what does all this have to do with getting a refund for a defective item?
Also, some products are “exchange only”. What does that mean? Is a refund allowed? What is the policy?
No, the “refunds” pages doesn’t really answer any of these questions.
Do I give an A, B or F?
Maybe the customer service line will help.
Don't forget the "some exceptions may apply" part.
Actually, this may be a far better topic than the untrue "illegal policy" slant you normally tried to garner support for.
I'm in agreement with you from way back about the disclosure and understanding of return policies. When it is different for an item that is repair only, I think a separate disclosure should go out with the item rather than relying on a "some exceptions do apply" line.
a warning on the register prompts cashiers to hand directly to the customer the warranty and repair information for certain products.
Awesome! It sound like you have turned cheating customers into a well-oiled machine, doing a pre-emptive strike to fool them into thinking they don't have any right to a refund!
You tell them that only the warranty applies, and they can only get it fixed huh?
Gee, how about printing out something like, "You are entitled to a full refund for a defective item under the CPA. Call the Ministry at 1-800-xxx-yyyy to learn more".
But, I guess that would be less lucrative than just plain lying, huh?
All we do is tell them the truth brother, not some complainers interpretation of a law. Like I suggested previously, if you're that convinced, go buy a pressure washer, break it, demand a refund and sue for damages when you are denied the refund. You can start a class action suit and retire from your union leach job early
All we do is tell them the truth brother,
not some complainers interpretation of a law.
Like I suggested previously, if you're that convinced, go buy a pressure washer, break it, demand a refund and sue for damages when you are denied the refund.
Well, actually, it sounds like all you do is lie to them.
And, naturally, you lie to people on this site, as has been proven over and over again.
Argeed, don't tell them one's person's interpretation.
Just tell them the interpretation of the experts, as consumers have been doing on this site. Pretty simple, don't you think?
This is the truth, whether you like it or not: CPA and SGA apply to these transactions, and require a refund for a defective product. Already proven. No need to discuss further. Learn to live with it.
Well, that would be fraud, now, woudn't it?
But that does show your attitude towards your customers: no way they could have a legitimate problem with the crap we agreed to stock, so they must be liars. Better call security and issue the trespass notice.
Actually, nobody here needs to go and buy anything.
Lots of complaints showing up like clock work, of people who've fallen victim to this scam.
Well, you CT rep's just don't get it, do you?
Nobody on this site has to convince you of anything.
All that's needed is to inform consumers about the poor practices at CT. (And you are sure doing a good job on that! Thanks!).
And, of course, to let the consumers know whom they should contact in cases of defective products: their Ministry of Consumer Protection.
The rest of it is just extras to help them undestand the depths to which CT is sinking.
Now, you CT Rep's would be wise to pay attention, too.
But maybe you already have, and that's why they want so badly to trick people?
Interesting idea. It would sure explain a lot of the lies.
Well, actually, it sounds like all you do is lie to them.
And, naturally, you lie to people on this site, as has been proven over and over again.
Argeed, don't tell them one's person's interpretation.
Just tell them the interpretation of the experts, as consumers have been doing on this site. Pretty simple, don't you think?
This is the truth, whether you like it or not: CPA and SGA apply to these transactions, and require a refund for a defective product. Already proven. No need to discuss further. Learn to live with it.
Well, that would be fraud, now, woudn't it?
But that does show your attitude towards your customers: no way they could have a legitimate problem with the crap we agreed to stock, so they must be liars. Better call security and issue the trespass notice.
Actually, nobody here needs to go and buy anything.
Lots of complaints showing up like clock work, of people who've fallen victim to this scam.
Well, you CT rep's just don't get it, do you?
Nobody on this site has to convince you of anything.
All that's needed is to inform consumers about the poor practices at CT. (And you are sure doing a good job on that! Thanks!).
And, of course, to let the consumers know whom they should contact in cases of defective products: their Ministry of Consumer Protection.
The rest of it is just extras to help them undestand the depths to which CT is sinking.
Now, you CT Rep's would be wise to pay attention, too.
But maybe you already have, and that's why they want so badly to trick people?
Interesting idea. It would sure explain a lot of the lies.
Awesome! It sound like you have turned cheating customers into a well-oiled machine, doing a pre-emptive strike to fool them into thinking they don't have any right to a refund!
You tell them that only the warranty applies, and they can only get it fixed huh?
Gee, how about printing out something like, "You are entitled to a full refund for a defective item under the CPA. Call the Ministry at 1-800-xxx-yyyy to learn more".
But, I guess that would be less lucrative than just plain lying, huh?
Yup, just the same old tired lies and BS by the CT Rep's.
Well, consumers who have researched this issue have already seen all the proof they need, and know not to shop at CT. Other stores have decent policies; too bad for CT.
And if consumers happen to fall victim to your scams, they know which Ministry to contact.
Lots of proof has been offered about refunds being required. But where's your proof to refute any of it? Huh?
There doesn't seem to be any. Just your own BS and guess-work, and one out-dated BBB site.
Not very compelling.
So instead of proof, you are once again you are resorting to lies. But they are so transparent, that nobody is going to fall for them.
Your "legitimate" customers are happy with an exchange, huh?
We've all heard the stories about innocent consumers being treated as a scammer, just for wanting to return the junk CT tried to pass off as merchantable products. I guess we can see now where that bad attitude comes from.
Happy are they? Not true, based on the complaints on many web sites. Plus it won't apply to anybody who fell for the "repair only" policy/scam, now will it?
Nice try, though.
And you should learn what a recall means, and why it doesn't apply to these cases.
Oh, and where's your evidence that 98% of your items have a "refund option" if they are defective?
Oh, wait - that was just more BS, too. No need for use to wait - thanks for the confession, though.
How you doing with the examples of CTC and illegal return policy in the same article/ruling/sentence? Not so good, I take it.
Other than your opinion, you still don't have any credible "evidence" either.
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