Consumers who are interested in the laws requiring retailers to provide a refunds (or even just an exchange, if the customer wants one) can see links to the evidence on this thread: https://www.canadiantiresucks.net/g...aints-chat/707-sale-goods-act-6.html#post3613
Non-consumers are also welcome to review the evidence .... but it appears they already have their minds made up, regardless of what the evidence shows.
Consumers who are interested in the laws requiring retailers to provide a refunds (or even just an exchange, if the customer wants one) can see links to the evidence starting at this post: https://www.canadiantiresucks.net/g...aints-chat/707-sale-goods-act-6.html#post3613
Consumers can decide for themselves whether they can conclude that CT has an illegal policy, based on CT's own definition of "illegal" ("against a law, is illegal"), and based on all the evidence already provided from over a dozen reputable source that CT's policy is indeed against the CPA: https://www.canadiantiresucks.net/g...aints-chat/707-sale-goods-act-6.html#post3613
Why do CT Defenders post so many lies about consumer law here?
One can't help but wonder if their monumental efforts are really just to help save the environment, or to protect consumers from 'embarrassment' when a store refuses a required refund.
The CT Liar has been posting quite a bit lately, so naturally that means quite a few lies.
Lately there haven't been so many lies about what consumers have posted here, although there have been some accusations around fraud.
That ties into the CT Liar's absurd claim that any "deception" counts as a "fraud" - easily disproven even using the CT-supplied definition.
The bulk of the CT lies have been about the laws in Ontario, which they seem to like to lie about more than most topics:
CT Lie #8 – A customer is not entitled to an exchange on a “Repair Only” product.
CT Lie #9 - A customer is not entitled to a refund for a “Repair Only” or “Exchange Only” product.
CT Lie #22 – There are only a few people who have the opinion and interpretation that Ontario consumers are entitled to a refund or exchange for a defective item. None of those people are reliable.
What does the self-appointed CT rep have to back up their claims? Nothing except some guess-work, wishful thinking, and that one BBB site that quotes a law that is now rescinded.
Any deception is fraud.
It's always so much easier when the self-appointed CT Rep posts their lies right on this thread - very convenient.
First of all, it's obvious that every "deception" is not also a "fraud". Otherwise, every one of the numerous lies the self-appointed CT Rep posts, would each be an instance of fraud.
Also, based on the self-appointed CT rep's own definition of "fraud", it's more than just mere "deception": Fraud Meaning and Definition
It needs to be "for the purpose of obtaining some valuable thing or promise from another" or "with a view to gaining an unlawful or unfair advantage".
So, no, by the definition CT provided, it is a lie (or "fraud", in CT-Speak) to say that "Any deception is fraud."
Plus, the self-appointed CT Rep is distorting the difference between the term 'fraud' in common usage, with the criminal offense.
But the real deception (i.e., "fraud" in CT-Speak) is the implication that the information to be found at the links provided here, are somehow inaccurate.
The CT people sure are trying hard to convince consumers not to persue their rights. Luckily, they aren't fooling anyone - not even themselves.
Be sure to check out the growing list of CT Lies ("frauds", to CT) that are posted regularly here. Then, decide how much "moral character" CT really has.
I've had several people convicted of both fraud and false pretences. If I catch you even once trying to deceive, the police do come and the conviction rate is 100%
Can you find even ONE credible source that DavidLeR (or any other consumer in Canada) has ben convicted of fraud for returning a genuinely defective item, which they had recently purchased, but using the receipt from a the purchase of a new, working one?
The Repair-Only Lies List:
#1 – Canadian Tire’s policy is to give a refund for a defective item.
Canadian Tire does not have a policy to provide refunds for any defective items. Instead, they have designated some items as “Repair Only” or “Exchange Only”, and consider these items to be “Non-Refundable” if they are defective.
Numerous examples are available of self-appointed CT representatives describing (and even defending) these policies.
No evidence has been presented that Canadian Tire has other policies for defective items, although some stores claim to offer refunds in some cases.
#2 – Only a few items at Canadian Tire are “Non-Refundable” – about 98% have a refund 'option'.
A random survey of products on CanadianTire.ca found about 80% of the items were clearly non-refundable. The policies on other 20% were less clear, but do not appear to be refundable, either.
See this post for details: "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-37.html#post3747"
No other evidence has been presented regarding these statistics.
#3 – All other retailers have the “same damn” policy (i.e., no refund for defective items) as Canadian Tire.
There are no other major Canadian retailers who have a general policy against providing refunds for defective items.
Although other stores may carry items for which the manufacturer provides only a repair-only warranty, the other stores do not set their refund policies based on the manufacturer’s warranty; the stores stand behind the products they sell, and offer refunds for at least 30 days.
See the following posts for details on outdoor power equipment:
Costco: "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-20.html#post3166" and "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-20.html#post3179"
Walmart: "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-21.html#post3238" and "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-23.html#post3268"
Home Depot: "https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-28.html#post3445"
No evidence has been presented that these stores have policies other than those described above.
#4 – Other stores sell products that have a manufacturer’s warranty saying, “repair only”, which proves other stores have “the same damn policy” as Canadian Tire.
All other major retailers allow refunds for at least 30 days. No other major retailer reverts to the manufacturer's warranty immediately.
#5 – A repair is only a minor inconvenience, compared to a refund or exchange.
See the following post for a vivid description of the costs in time and money, and risk for a customer how agrees to settle for a repair:
"https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-37.html#post3745"
#6 – Other stores have just as many complaints as Canadian Tire for refunds on defective items.
See the links under #3 to compare the complaints that can be easily found online.
#7 – Customers are to blame for Canadian Tire’s implementation of the “No Refund” policy.
This is clearly false because all other retailers operate in the same marketplace, yet no other retailer has a similar policy for similar defective goods.
#8 – A customer is not entitled to an exchange on a “Repair Only” product.
Most provinces have a Ministry for consumer affairs or protection, whom you can contact for details in your specific case.
See the Sale of Goods Act thread: "https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/707-sale-goods-act.html"
#9 - A customer is not entitled to a refund for a “Repair Only” or “Exchange Only” product.
According to numerous experts in the field of consumer law, an Ontario customer is entitled to a refund for a defective product. For links to these resources, see the Sale of Goods thread, located here:
"https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/707-sale-goods-act.html"
Should you wish to dispute any of these experts’ opinions, feel free to contact them directly. Thank you.
#10 - Didn’t Dick Smythe have a problem with a pressure washer he bought from Home Depot and tried to return?
No, Dick Smyth (not “Smythe”) bought a pressure washer from Canadian Tire. It stopped working, and he bought another one from Canadian Tire. There are no reports on how long the second washer lasted before it, too, failed.
It is true, however, that Dick reported a problem with a warrant on a “Moffat range” he bought from Home Depot.
You can read about it for yourself here:
"Calling Home Depot…. | Ellen Roseman"
It is important to realize the difference between the official policies of Canadian Tire, and whatever practices may be in place at a particular store.
Your description is nothing like the actual, written policies, which can be found at the web site (Returns, Refunds & Exchanges | Canadian Tire), and by calling the main Customer Service number at 1-866-746-7287.
You really do seem seriously misguided about the policies of Canadian Tire, and it doesn't look like you've read what other people who claim to represent CT have posted here.
Also, I'm curious about your experience at Walmart and Zellers, because you that these stores get "the exact same complaints" as CT. So, tell me. What do customers at Walmart and Zellers have to say about the "Repair only" and "Exchange only" policies at those stores? I'm guessing not much, since they don't have it. Maybe your store is better than the average CT, but you should check out the complaints about other stores, and especially about the "Repair only" policy.
Frankly, you just seem to be repeating all of the frequently-told lies, that so many CT people who have written before you.
Luckily, there is plenty of proof that the items on the list are, indeed, lies. You just have to check into it.
Maybe your store is really awesome, and consistently goes above and beyond the basic policies of Canadian Tire. But you really should do at least some basic research (if only of what other CT people have admitted to) before posting so much misinformation here.
I don't know why you people sit there and study up on Canadian Tire's policy's. Returns without original packaging will be accepted at Canadian Tire's discretion. Did you see that part? My store isn't the only Canadian Tire that will allow it.
The problem that MIGHT come up is if you bring it in without the original packaging, and there is a repair only warranty. This is because without original packaging we have to put it to defective, which means the manufacturer's warranty is going to apply. What's the issue with keeping the packaging anyway. Heck it doesn't even have to be IN the packaging.. We can put it back in for you if you really don't want to..
You can keep believing those are lies, why don't you actually go into customer service within the 90 days and see you are wrong. People always try to return/exchange things that they bought over a year ago. Then they get mad that we can't do it and come post shit on here.
This should answer the original question about all the lies posted.
https://www.canadiantiresucks.net/g...03-how-spot-those-who-use-disinformation.html
Kinda hits the nail on the head don't you think?
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