"Repair Only Warranty" - No Refund, No Exchange
- Thread starter DavidLeR
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CT FB:
Dean D.: Hey look I got a brand new chain saw and it literally broke in 5 min it's a dangerous peace of garbage and a day later I waited an hour in store and was told I was out of luck my problem now
What is wrong with you?!?
Dean D.: Sent I expect a speedy response after your staff at customer service were talking down about me in another language behind the counter
I've never been treated in such an inhuman degrading manor
Dean D.: I will be contacting Bbb if no one contacts me within the next day
Dean D.: Contact me immediately and tell me why my 30 day guarantee and 2 year warranty are not being honoured
Dean D.: Hey look I got a brand new chain saw and it literally broke in 5 min it's a dangerous peace of garbage and a day later I waited an hour in store and was told I was out of luck my problem now
What is wrong with you?!?
Dean D.: Sent I expect a speedy response after your staff at customer service were talking down about me in another language behind the counter
I've never been treated in such an inhuman degrading manor
Dean D.: I will be contacting Bbb if no one contacts me within the next day
Dean D.: Contact me immediately and tell me why my 30 day guarantee and 2 year warranty are not being honoured
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Interesting the Walmart and Home Depot will only ask that you drain the gasoline from gas-powered outdoor equipment, but Canadian Tire willmuse the former presence of gasoline as an excuse to deny a return in a defective product:
Krzysztof W.: Canadian tire won't accept returns which have fuel in them . I bought a generator and it broke after 5 minutes . What a pile of junk ! They wouldn't accept it . I never buy anything from
Canadian tire that has moving parts ! Even their dewalt power tools are the most basic types and the batteries are 2-3-4 years old .
Krzysztof W.: Canadian tire won't accept returns which have fuel in them . I bought a generator and it broke after 5 minutes . What a pile of junk ! They wouldn't accept it . I never buy anything from
Canadian tire that has moving parts ! Even their dewalt power tools are the most basic types and the batteries are 2-3-4 years old .
CT Challenger
New member
Poor lady - she obviously found out too late that Crappy Tire has a "Repair Only" policy on many products, including lawn mowers. One of the many, many things CT sells that are "non-returnable" - even if (especially if?) they are defective, right out of the box:
Jennifer R.: Bought a law mower 2 hours ago and doesn't work. Called and Kirkland manager doesn't care. WORST service ever. Spreading the word.
Jennifer R.: Bought a law mower 2 hours ago and doesn't work. Called and Kirkland manager doesn't care. WORST service ever. Spreading the word.
CT Challenger
New member
And then Dean D.: has something to say:
Dean D.: Jen same prob but with a chainsaw cc sucks so bad
CT Challenger
New member
Lets hope people start to heed the warnings from people like Dean D.!
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CT is hoping to cash in on Father's Day, by inspiring fond memories of doing things with Dad:
Dean D.: Kind of like how you sold me a broken chainsaw and told me you wouldn't help me so I have to fix it my self?
Dean D.: You lie you aren't sorry and you won't assist me further
Dean D.: Kind of like how you sold me a broken chainsaw and told me you wouldn't help me so I have to fix it my self?
Dean D.: You lie you aren't sorry and you won't assist me further
The people at Crappy Tire are really pushing hard on Father's Day, hoping to gain some ground against their growing competition.
But they already ticked off Dean D., who had this to post on CT's so-called 'fan' page in response to the "buy Dad a gift card" thread:
Dean D.: Btw so many people yesterday didnt know about your repair only warranty they didn't seem to like that very much and chose to shop elsewhere
But they already ticked off Dean D., who had this to post on CT's so-called 'fan' page in response to the "buy Dad a gift card" thread:
Dean D.: Btw so many people yesterday didnt know about your repair only warranty they didn't seem to like that very much and chose to shop elsewhere
Newcomer Ami posted another encounter with the dreaded "Repair Only Policy", on this thread: https://www.canadiantiresucks.net/p...vice-experience-bolton-location.html#post8900
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My elderly parents (over the age of 65) made the mistake of buying a $500.00 lawn mower from this disgusting racist location where Steve, Trish and Michelle (racist) people work. My dad has recently had a triple by pass and wanted to purchase this mower because you could start it with a key. When he brought it home he read the instructions that stated in order to start it you had to put in gas and oil which he did and when he turned the key nothing happened. So they took it back to return it and they were told they couldn't return it since they had put in gas and oil already of course without doing that they couldn't have attempted to start the mower but that didn't register with their smaller than average brains.
The Racist at the counter told my parents they couldn't return it and she was going to get the manager not sure if that racists name was Trish or Michelle but it doesn't matter they were both disgusting human beings.
Once the "manager" came the bitch at the register who had called the manager in the first place kept interrupting my parents while they were speaking to either Trish or Michelle. When my mom said "please let us speak with the manager" she replied by saying she was a manager as well.
Why would you have to call a manager if your the manager but again these are Canadian Tire rules so logic isn't necessary.
Then this asshole Steve who was also a "manager" oh by the way everyone that works at this location is a manager just so you know when you go in.
He yells at my over 65 father to get out of the store because my dad was causing a scene apparently by trying to discuss the matter with the so called "manager".
When my father refused to leave they called the police on them.
I called head office on their behalf due to their lack of English skills and I had the displeasure of speaking to Sandra who basically told me she couldn't do anything.
I was able to speak with a great person at head office Mike who was very polite and helpful and offered a credit to me as an apology but told me the owner of the racist location in Bolton refused to deal with the situation because my elderly parents had dared to cause a scene in their disgusting store.
We were ultimately told to go to a depot on our own to get our brand new 500 dollar mower fixed. What a fucking joke!!
When you buy an item for that much money you would think you wouldn't have to get it fixed before you use it but nope not at Canadian Tire LOL!!
I will never spend another penny at any of the Canadian Tire locations and would advise anyone who is thinking of buying anything over ten dollars there to not do it....you will live to regret it.
The funny thing was when my parents were being "disruptive" the racist location in Bolton they were told by a random stranger customer to never buy anything expensive from Canadian Tire...I guess this is normal practice for them.
Well all i gotta say is I really hope one of those bastards from the Bolton Ontario location Steve, Trish or Michelle see this post and feel as disgusting as they should. My parents aren't white so they were treated like common garbage by these assholes. What kills me is that my parents are the nicest most innocent people and are immigrants to this company and after being here for 30 years they still have to deal with this kind of treatment based solely on their skin color.
Fuck you Canadian Tire and I won't stop here on this forum I am planning on writing to the media.
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My elderly parents (over the age of 65) made the mistake of buying a $500.00 lawn mower from this disgusting racist location where Steve, Trish and Michelle (racist) people work. My dad has recently had a triple by pass and wanted to purchase this mower because you could start it with a key. When he brought it home he read the instructions that stated in order to start it you had to put in gas and oil which he did and when he turned the key nothing happened. So they took it back to return it and they were told they couldn't return it since they had put in gas and oil already of course without doing that they couldn't have attempted to start the mower but that didn't register with their smaller than average brains.
The Racist at the counter told my parents they couldn't return it and she was going to get the manager not sure if that racists name was Trish or Michelle but it doesn't matter they were both disgusting human beings.
Once the "manager" came the bitch at the register who had called the manager in the first place kept interrupting my parents while they were speaking to either Trish or Michelle. When my mom said "please let us speak with the manager" she replied by saying she was a manager as well.
Why would you have to call a manager if your the manager but again these are Canadian Tire rules so logic isn't necessary.
Then this asshole Steve who was also a "manager" oh by the way everyone that works at this location is a manager just so you know when you go in.
He yells at my over 65 father to get out of the store because my dad was causing a scene apparently by trying to discuss the matter with the so called "manager".
When my father refused to leave they called the police on them.
I called head office on their behalf due to their lack of English skills and I had the displeasure of speaking to Sandra who basically told me she couldn't do anything.
I was able to speak with a great person at head office Mike who was very polite and helpful and offered a credit to me as an apology but told me the owner of the racist location in Bolton refused to deal with the situation because my elderly parents had dared to cause a scene in their disgusting store.
We were ultimately told to go to a depot on our own to get our brand new 500 dollar mower fixed. What a fucking joke!!
When you buy an item for that much money you would think you wouldn't have to get it fixed before you use it but nope not at Canadian Tire LOL!!
I will never spend another penny at any of the Canadian Tire locations and would advise anyone who is thinking of buying anything over ten dollars there to not do it....you will live to regret it.
The funny thing was when my parents were being "disruptive" the racist location in Bolton they were told by a random stranger customer to never buy anything expensive from Canadian Tire...I guess this is normal practice for them.
Well all i gotta say is I really hope one of those bastards from the Bolton Ontario location Steve, Trish or Michelle see this post and feel as disgusting as they should. My parents aren't white so they were treated like common garbage by these assholes. What kills me is that my parents are the nicest most innocent people and are immigrants to this company and after being here for 30 years they still have to deal with this kind of treatment based solely on their skin color.
Fuck you Canadian Tire and I won't stop here on this forum I am planning on writing to the media.
CT Challenger
New member
One of the CT Rep's said that Home Depot also has the horrific "Repair Only Warranty", but this was disproven long ago.
Here's an example of how things can go over at HD, if there's a problem with unsatisfactory outdoor power equipment. Try to get this level of service out of Crappy Tire!
Jason L.:
Thanks Chad at Winnipeg St.Vital. I had a lawn mower i bought last summer and it wouldn't start this year so asked me what the problem was and after we chatted he offered to take it back! I was blown away. I took it back tonight and got a new one. Chad took away the aggravation and really made me feel great. What a breath of fresh air in this world of you bought it you keep it. Chad went above what he needed to do and gave me old school customer service. Chad is outstanding!
Here's an example of how things can go over at HD, if there's a problem with unsatisfactory outdoor power equipment. Try to get this level of service out of Crappy Tire!
Jason L.:
Thanks Chad at Winnipeg St.Vital. I had a lawn mower i bought last summer and it wouldn't start this year so asked me what the problem was and after we chatted he offered to take it back! I was blown away. I took it back tonight and got a new one. Chad took away the aggravation and really made me feel great. What a breath of fresh air in this world of you bought it you keep it. Chad went above what he needed to do and gave me old school customer service. Chad is outstanding!
Trevor Green
New member
The Canadian Tire store I work at has a 7 day return policy on all seasonal products, more so patio furniture, and lawn mowers etc. This is to ensure our store isnt screwed over if a customer decides he needs to "rent" something and can simply bring it back. I can't tell you how many times i have seen lawn mowers come back covered in grass after a week or so because the customer didnt want it. Unfortunately this is the sad truth, some customers have ruined return policies of others by bringing back products and trying to get their refund. Repair only policies for us are only on refurbished products and generators (because we can't have a customer buy one and then bring it back when they have power again. Refurbished products for those who dont know ARE returned products that have been sent off and looked at my professionals, fixed and sold to the dealers at a lower price. Even returned lawn mowers with no problems still must be sent out to ensure everything is ok. As each store is individually owned, some stores policies vary slightly and so that is probably an issue. At the Cobourg, ontario store, that is what our policy is, and I personally make sure I tell every customer I talk to, that this is the policy and I can't change that. Because of some awful customers still thinking they are above our policy, like some of the posters on this forum, we have had to defect other products to replace patio furniture that is missing a piece, or a lawn mower that someone has used but returned after the 7 days, even though many boxes come with a sheet that says clearly "stop, do not return to store call manufacturer". If people followed policies then we wouldnt have to alter ours to make sure we didnt lose money on every transaction.
1wildhorse
New member
yes i hear your words.unfortunately all im hearing is the word 'policy'.this is NOT the LAW.im not talking about the odd customer who tries to scam you by 'renting' a lawnmower for a week.when you have a repair only policy,when it comes to faulty goods,the consumer has every right under the sale of goods act to demand a refund on said product,and when your store refuses to adhere to the LAW,then you are in breach of the act,whatever your so called policies might be.in retail there is something called 'leakage',which is an amount factored in when you buy a substantial amount of a particular product from a manufacturor,which should more than compensate you for the occasional 'renter'i didnt hear anywhere in your reply about any kind of customer satisfaction,which leads to extremely unhappy customers.
Trevor Green
New member
Now i just read the sales of goods act, and I'd like to know where exactly it says we break the law? customers may ask for refunds that is their choice, but it is not law we give them a refund, however we can do it as a customer satisfaction. There is no part of the law that says customers can be refunded everytime.
Subject to this Act and any statute in that behalf, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale, except as follows:
1. Where the buyer, expressly or by implication, makes known to the seller the particular purpose for which the goods are required so as to show that the buyer relies on the seller’s skill or judgment, and the goods are of a description that it is in the course of the seller’s business to supply (whether the seller is the manufacturer or not), there is an implied condition that the goods will be reasonably fit for such purpose, but in the case of a contract for the sale of a specified article under its patent or other trade name there is no implied condition as to its fitness for any particular purpose.
2. Where goods are bought by description from a seller who deals in goods of that description (whether the seller is the manufacturer or not), there is an implied condition that the goods will be of merchantable quality, but if the buyer has examined the goods, there is no implied condition as regards defects that such examination ought to have revealed.
3. An implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade.
4. An express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent therewith. R.S.O. 1990, c. S.1, s. 15.
Basically that means
1) if you ask for a lawn mower and i sell you a barbecue, then you have the right to a refund.
2) if you don't see the product (ie sold online) but do not get a chance to inspect
other then that, there are no laws that trump the policies of any specific store
Subject to this Act and any statute in that behalf, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale, except as follows:
1. Where the buyer, expressly or by implication, makes known to the seller the particular purpose for which the goods are required so as to show that the buyer relies on the seller’s skill or judgment, and the goods are of a description that it is in the course of the seller’s business to supply (whether the seller is the manufacturer or not), there is an implied condition that the goods will be reasonably fit for such purpose, but in the case of a contract for the sale of a specified article under its patent or other trade name there is no implied condition as to its fitness for any particular purpose.
2. Where goods are bought by description from a seller who deals in goods of that description (whether the seller is the manufacturer or not), there is an implied condition that the goods will be of merchantable quality, but if the buyer has examined the goods, there is no implied condition as regards defects that such examination ought to have revealed.
3. An implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade.
4. An express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent therewith. R.S.O. 1990, c. S.1, s. 15.
Basically that means
1) if you ask for a lawn mower and i sell you a barbecue, then you have the right to a refund.
2) if you don't see the product (ie sold online) but do not get a chance to inspect
other then that, there are no laws that trump the policies of any specific store
Trevor Green
New member
Unless otherwise agreed, the goods remain at the seller’s risk until the property therein is transferred to the buyer, but, when the property therein is transferred to the buyer, the goods are at the buyer’s risk whether delivery has been made or not.
ie once you leave the store with said product its you risk and no longer the sellers
ie once you leave the store with said product its you risk and no longer the sellers
1wildhorse
New member
try looking at this link.
Buying Defective Goods
under the sale of goods act one of the implied conditions which become applicable at the time of the sale is that the goods must last for a reasonable amount of time.
and i quote
The fourth condition is that the goods will last for a reasonable period of time
Of course, this implied condition only applies if you use the product as intended. It won’t apply if the goods are put to some use for which they weren’t made. You can’t say that an ordinary vacuum cleaner designed for household dust hasn’t lasted for a reasonable time if it breaks down while using it to suck up heavy construction debris.
therefore if you buy something and it is found to be faulty,you have EVERY right under the LAW to demand a refund,plus any expenses suffered as a consequence of the appliances failure.
your argument only holds weight when as you say someone uses a lawnmower and/or patio furniture etc,and then tries to return it EVEN THOUGH THERE IS NOTHING WRONG WITH IT.when a product is found to be faulty its a totally different ball game.
Buying Defective Goods
under the sale of goods act one of the implied conditions which become applicable at the time of the sale is that the goods must last for a reasonable amount of time.
and i quote
The fourth condition is that the goods will last for a reasonable period of time
Of course, this implied condition only applies if you use the product as intended. It won’t apply if the goods are put to some use for which they weren’t made. You can’t say that an ordinary vacuum cleaner designed for household dust hasn’t lasted for a reasonable time if it breaks down while using it to suck up heavy construction debris.
therefore if you buy something and it is found to be faulty,you have EVERY right under the LAW to demand a refund,plus any expenses suffered as a consequence of the appliances failure.
your argument only holds weight when as you say someone uses a lawnmower and/or patio furniture etc,and then tries to return it EVEN THOUGH THERE IS NOTHING WRONG WITH IT.when a product is found to be faulty its a totally different ball game.
1wildhorse
New member
and so yes for non faulty goods you are absolutely right.it is entirely down to yourselves whether or not to refund.but i think you will find that the majority of complaints on both your facebook page and this site are more to do with FAULTY goods.and in this case your argument doesnt hold water.so you cannot just palm honest customers off when they buy a crappy appliance that doesnt work.
1wildhorse
New member
anyway i believe all this is moot.you are the only major retailer who no longer has a customer satisfaction guarantee.in all honesty who in their right mind would actually buy something from one of your stores when in your own words once you leave the store with said product its you risk and no longer the sellers.
and learn to spell by the way.and as more and more people start to realise that what was a once great company has turned to penny pinching at the expense of the customer,as more and more people become incensed by your terrible policies and so called customer service,your business will suffer in the coming years.i ask you,is customer dissatisfaction the best way to run a healthy business?NO CUSTOMERS=NO BUSINESS.....thats the bottom line.i urge you to change your ways before its too late.
and learn to spell by the way.and as more and more people start to realise that what was a once great company has turned to penny pinching at the expense of the customer,as more and more people become incensed by your terrible policies and so called customer service,your business will suffer in the coming years.i ask you,is customer dissatisfaction the best way to run a healthy business?NO CUSTOMERS=NO BUSINESS.....thats the bottom line.i urge you to change your ways before its too late.
1wildhorse
New member
and here is the exact statement on the sale of goods act.note condition 18 c)
Implied conditions as to quality or fitness
18 Subject to this and any other Act, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale or lease, except as follows:
(a) if the buyer or lessee, expressly or by implication, makes known to the seller or lessor the particular purpose for which the goods are required, so as to show that the buyer or lessee relies on the seller's or lessor's skill or judgment, and the goods are of a description that it is in the course of the seller's or lessor's business to supply, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are reasonably fit for that purpose; except that in the case of a contract for the sale or lease of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose;
(b) if goods are bought by description from a seller or lessor who deals in goods of that description, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are of merchantable quality; but if the buyer or lessee has examined the goods there is no implied condition as regards defects that the examination ought to have revealed;
(c) there is an implied condition that the goods will be durable for a reasonable period of time having regard to the use to which they would normally be put and to all the surrounding circumstances of the sale or lease;
(d) an implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade;
(e) an express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent with it.
this basically means that if one or more of the implied conditions are not met then the seller has broken the contract(your receipt),and that you have every right to cancel this contract(your receipt) and demand a refund.
Implied conditions as to quality or fitness
18 Subject to this and any other Act, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale or lease, except as follows:
(a) if the buyer or lessee, expressly or by implication, makes known to the seller or lessor the particular purpose for which the goods are required, so as to show that the buyer or lessee relies on the seller's or lessor's skill or judgment, and the goods are of a description that it is in the course of the seller's or lessor's business to supply, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are reasonably fit for that purpose; except that in the case of a contract for the sale or lease of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose;
(b) if goods are bought by description from a seller or lessor who deals in goods of that description, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are of merchantable quality; but if the buyer or lessee has examined the goods there is no implied condition as regards defects that the examination ought to have revealed;
(c) there is an implied condition that the goods will be durable for a reasonable period of time having regard to the use to which they would normally be put and to all the surrounding circumstances of the sale or lease;
(d) an implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade;
(e) an express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent with it.
this basically means that if one or more of the implied conditions are not met then the seller has broken the contract(your receipt),and that you have every right to cancel this contract(your receipt) and demand a refund.
1wildhorse
New member
but hey what would i know?im not a lawyer......o wait hang on.the courts agreed with me......
1wildhorse
New member
and unlike your facebook page,thankfully the mods on this site dont delete posts from people such as yourselves.....bring it on,im enjoying your little rant.
